Can I change my iPhone 5 for a new one if it's still under warranty??

Hey guys, I am with AT&T since november 2012...I am on a 2 year contract and got an iPhone 5...I am really enjoying the phone and iOS in general.
I have a question if I can exchange my current iPhone 5 for a brand new iPhone 5...I am still under 1 year factory warranty.
I was at my friends house one day...and by accident my phone fell from a 5th floor...it got a few dings...around the metal plated area...and I got really lucky because the phone lended on a grass...but some mud got stuck in a speaker area and the headphone jack area...

gabtron5000 wrote:
not the warranty. apple care+ is 99$ purchased within the first 30 days of the phones purchase date.
it covers up to 2 instances of physical/liquid damage for $50. doesn't cover theft/lost
the warranty covers hardware damage such as a perfectly good apple phone home button not responding. that's on apple, so they replace it. but if you drop it and cause the damage. that's either your problem, oooooor hopefully you have insurance.

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