Can i connect 2 devices to one computer account?

I have a 2 year old ipod and a newly acquired shuffle. I cannot seem to be able to install the shuffle onto my computer with the existing itunes account. the "new installation" process doesn't work nor does simply plugging in the usb cable. any help out there? or even where can i get help with this? is there a phone # for a human at apple? thanks, and stay dry.
dell Windows XP

According to this you should be able to:
How to use multiple iPods with one computer
But I'm no Windows expert, you may want help in Installing the Shuffle. Do you want to try posting in one of the Forums on this Category page:
http://discussions.apple.com/category.jspa?categoryID=199
Regards,
Colin R.

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