Can I contact Apple Support via chat or email?

And if so, can I avoid having to pre-qualify by entering my ipod's serial number? I've been through this with them, but the problem keeps resurfacing:
My ipod must be a refurbished repacement (it is a replacement) because every time they want my serial # it comes up as having been replaced, and I can't proceed any further.
I have no phone right now, and I need professional help. I think.

My ipad 4th gen .I use Apple ID is : [email protected] .I dont know something goes wrong with my account so I restore 7.1 frimware . Right now I cant active to use  . Enter my pass they said the usename or pass is wrong . I already use forgot pass and enter new password .But I Cant active it  . I have the bill and adress and phone number of this Ipad 4th gen . So  how can active it ? Please help me . Big Thanks .
My full name is HAN DIEU LUU
14863 Bol Ton Ro Ad centreville VA 20121
phone : 703 563 0916
            703 629 0199
My Ipad 4th gen Serial Number : DMPL92APF189
Big Thanks .

Similar Messages

  • TS1424 how can i contact apple support with chat

    i want to chat i tunes supporter but i can't find the way. please someone guide me.

    There is only email contact for iTunes : https://discussions.apple.com/thread/4812466?tstart=0

  • HT5312 hi  I forgot the answer of security question and my account locked .. how can i contact apple support by email ?

    hi  I forgot the answer of security question and my account locked .. how can i contact apple support by email ?

    Hi Ahmed,
    You can contact iTunes Support by email here:
    https://ssl.apple.com/emea/support/itunes/contact.html
    Cheers,
    GB

  • How do I contact apple support via email ?

    hey, i need help recovering a account, however i am moving at the moment and the easiest way to get help is via email. Is there a way I can still get help via Email now ?

    You can contact iTunes Support via this page :
    - go to http://www.apple.com/support/itunes/ww
    - click on your country's flag
    - click on the Contact Support at the bottom of the left-hand column
    - click on Contact iTunes Store Support on the right-hand side of the page
    - then select the category for what you want to contact them about
    If the problem is related to account security then your will probably need to contact them via phone as they will need to confirm your id and that it's your account : Apple ID: Contacting Apple for help with Apple ID account security

  • HT5621 can't contact Apple support because it's product related

    I wanted to start using iCloud so I clicked on it in Preferences. This led me to having to change my Apple password since it's years since I signed in. I can actually sign in though because my keychain remembers the password, even though I don't. However, when I tried to change the password it sent me an email. I can't get this email though because it's been sent (I think) to my .mac email address (never used it). If I open Apple's Mail programme (instead of my usual Outlook programme) it DOES open the .mac account but the most recent emails are from 2012, when Apple closed the MobileMe service.
    So... I tried to change my primary email address in the Apple ID settings but I can't (of course) because it doesn't have the edit button next to it (something to do with how it was originally set). The advice on Apple's support pages is that it can't be changed and that I have to contact Apple Support. I tried to do this but (of course) I can't because support is PRODUCT related and not SERVICE related. My Apple products (two iMacs, two iPads and an iPhone) are al out of the support window.
    This is extremely unimpressive and frustrating. I'm actually trying to buy another service from Apple (iCloud) but it won't let me.

    Glad to hear it's resolved, for future reference all support related to an Apple ID is free.
    Contact AppleCare (or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.

  • I've been trying to contact apple support via email for two days now with no responses from them. What's going on?

    For the past two days I've been trying to contact iTunes support via email. I've emailed them in the past and they've always got back to me the same day. Now it's been two days. I'm quite disappointed that I didn't get a response yet. I'm not really sure what to do. I even tried emailing them yesterday as well with still no luck. I really feel neglected as a customer.

    You mean other than the fact that it was a weekend? I don't know how much staff Apple has working on weekends, but it's likely to be less than during normal business hours. I'd suggest that you first check any antispam filters that may be in operation on your email account, and if they're not trapping messages from Apple you wait until tomorrow (Tuesday) and if you still haven't received a response try contacting iTunes Support again.
    Regards.

  • I can not contact Apple support

    Since the first few weeks of getting my iMac, I've been trying to contact Apple support through this webpage but it fails every time. I'm using Safari and sometimes I've gotten one step further but that is it. I have been trying at different times always on this computer and always with Safari. I tried again today (after two months), and I'm becoming a little frustrated to say the least. I still can not access support. That is quite amazing to me. I have attached a photo of how the web page looks like. What is wrong?

    I tried with Chrome on Windows 8. Same result. Finally I managed to contact support on my iPhone.

  • How do i contact apple support via Email? also apple support rant

    I tried by phone but the automated voice is broken and extremely frustrating. All i want to do is get another package sent so i can send my ipod off for repair/replace but so far apple have messed up in 4 different ways.
    1 - Not Repairing the ipod in the first place even though they claimed they did
    2 - Putting a sticker over the freepost code making impossible to send via freepost
    3 - Not having an onscreen option to cancel or resend empty package
    4 - Voice "recognising" automated answer machines on the support phone number
    havent got to 5 yet but i predict there will be.
    Any way of emailing Apple support then?

    Have you tried pursuing contacts on these pages (these are for U.S.):
    http://www.apple.com/support/contact/
    http://www.apple.com/contact/

  • HT5312 My appleID was stolen, how can i contact apple support in Moldova ?

    Please help me or provide some info how can i recover my apple id after the theif changed the resque email and changed the acc info!!!
    How can i get it back ? I live in Moldova, we don't have any apple stores, just resellers, and no apple phone support either.
    Please HELP.

    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • Can't contact apple support

    Whenever i click get started for apple support on any device it is just coming up with a error. Hwo do i contact them then if  i cant let thtem know the page is broken?
    This is the error i'm receiving
    An error occurred while processing your request.
    Reference #97.4d501cc.1414995224.4cc71d

    Try this link: http://getsupport.apple.com
    Its working for me.

  • How to contact apple support via email

    So i forgot the security questions to my apple id and my grandma gave me an itunes gift card last christmas. I already scheduled a phone appointment but i dont have the time to be on the phone to change or reset those security questions. thats why i need to contact you via email.

    You can try clicking here and filling out the form, but will probably be told to phone.
    (117354)

  • How the **** can I contact Apple Support?!

    I need a serial number but I don't have one. I am using iTunes for pc. ******* ridiculous!!!

    Support - iTunes - Contact Us

  • I have an older version of Firefox (3.5), can I still get support via chat even though I don't have the newest version?

    This is more of a policy question than a technical one -- just wandering if Mozilla puts a limit on who is eligible for support based on software version or anything else? Thanks.

    Currently we are support Firefox 3.6.24 and 8, and not only support, you are using an outdated version where no security patch, vulenerability updated and many more, in pc not only antivirus, you should keep always browser, browser plugin, java, reader up to date
    you can get latest version of Firefox from here
    * getfirefox.com

  • How can i contact apple suport chating online plz?

    Hello
    plz help me how can i contact apple suport onlince chat with them
    to help me bout my order that i ordered and till now i didn't recived as well as
    the apple systim told me that they send the package and now delivered but didn't get till now???

    Apple Support (formerly ExpressLane):
    https://getsupport.apple.com/GetproductgroupList.do
    https://getsupport.apple.com/GetSASO?SG=SG001&locale=en_US

  • HT204088 I made a $10 in app purchase and didn't work until the seventh time. When I checked my credit card account I was charged with 7 purchases of $10. How can I contact apple to fix this?

    Can someone please answer my question?

    Does anything show on your account's purchase history i.e. they are 'proper' charges and not temporary store holding charges ? If they do then try the 'report a problem' link to contact iTunes Support : http://reportaproblem.apple.com
    Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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