Can I delete my Creative Cloud preferences and start again?
Is there a way of doing this? WHere are they stored?
Hi DutchBloke,
Please navigate to ~/Library/Application Support/Adobe/OOBE/opm.db and trash it. Launch CC desktop and try to sign in. (http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html)
If still the same issue then navigate to Applications/Utilities/Adobe Installers and uninstall Creative Cloud Desktop. Run the cleaner tool to remove any left over ruminants: http://www.adobe.com/support/contact/cscleanertool.html .
Download CC desktop from https://creative.adobe.com/products/creative-cloud and try to sign in.
Please let us know if the issue still persists.
Location of Preferences: ~/Library/Preferences/ and remove any Adobe prefereences.( http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html)
/Library/Preferences/ and renmove any Adobe preferences.
Regards,
Romit Sinha
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