Can I download my files from Creative Cloud?

Hello,
An Indesign file was uploaded onto our creative cloud from another computer.
I need to access and edit that file. Am I able to download it?
Thanks

Just to add that, I had exactly the same issue this morning, so it is certainly a more widespread problem rather than an isolated case.
For Adobe's benefit, here's a summary of what happened for me:
All cloud files automatically moved to trash on turning my computer on and auto syncing. All folders remained, but empty.
Files still existed online through the browser, in the Files section and had not been put into Archive.
When I got home to my personal Mac, the exact same situation happened as above. Though I made sure to do a backup before connecting to wifi and allowing it to sync!
Tried signing out and deleting the Creative Cloud files folder, then signing in again, hoping it would re-sync and create all my files again to match what was online, but it just created the directory of empty folders again.
Was on a call with support for an hour which was painful, with them taking control of my screen but having no idea what to do to fix it.
As with you guys, I'd like to download all my files again (not including Archive), but as a batch and not one by one online! Hopefully the sync will fix and download the lot again automatically.
Have you worked out what's wrong yet Adobe?
Thanks

Similar Messages

  • I can not download my files from the cloud

    i cannot download or update any of my programs...i also cannot downlaod any of my files from the cloud it shows im still taking up like 30% of my memory but and i can see my files names but no thumbnail pics. and when i try to download them it keeps saying error...any help?? i hope i didnt lose my files.

    I am having the exact same problem.
    I can upload and sync files (so it seems) but I can not send links to download any files on the cloud.
    This is the window I recieve everytime I click on a file to view...

  • Problem downloading Ai file from creative cloud

    Not capable of downloading the original illustrator file from the cloud website, telling me PostScript Error - very frustrating, I need to work with this file. What is the problem?

    Thanks so much Ton, thats exactly what happened, the .ps was added to the .ai., tells me that file could not be converted to  a PDF file. I did try to download with Safari but did not remove the .ps after the download which is exactly the solution to this problem, now it works. I started to get really frustrated yesterday and that is not good in my age. For 2 years there were never any problem with the downloading, don't understand this glitch all of the sudden. Have a great Sunday.

  • How to download multiple files from Creative Cloud

    I uploaded about 30 photos to creative cloud storage. Now I cannot find a way to download a group or all at the same time. You can select multiples and move to different folders within CC, but can't download multiples. Had I known this before using it, I would have made a zip folder of images. It seems a bit clunky if this is true.

    [email protected]
    Thanks for the info. As a professional user, more functionality in the storage would be helpful. Right now I'm using other file transfer and storage soulutions that are far superior.
    I think most Cloud users would very much agree with you.
    The Cloud today is a reasonable version 1 product but it's clunky, lacks fundamental features and is a latecomer to a rapidly maturing market. Other offerings currently shine in comparison.
    Our expectations as consumers are very high because we're used to the Dropboxes (and other superior 3rd party solutions) out there.
    Adobe has been inundated with feature suggestions and enhancements from users. The more, the better.
    They might, as they claim, be working on improvements but they've got to get a move on before the Cloud tarnishes its own reputation too much due to lack of (expected) features.
    [email protected] wrote:
    By the way, the links in your post did not lead anywhere.
    The Jive forum software used by Adobe is creating bad links.
    Correct links are:
    Three things I'd like to see...
    http://forums.adobe.com/ideas/1789
    Three ideas: folder sharing, branded channel, e-mail notification
    http://forums.adobe.com/ideas/1706
    Share folders and branded channel?
    http://forums.adobe.com/ideas/1701

  • How do i download my files from creative cloud now I've swapped memberships?

    I used to have an individual Cloud membership, during which I uploaded 9.6GB of my files. I then swapped my membership to a team membership which I am primary Admin for, now when I go to files I cant see any of them but on the drop down menu on the top right it says 9.6GB/100GB. Any ideas how I can see my files again? Thanks

    Hi David
    No, I don't still have the files in the local folder as they where uploaded from a computer in a different office that I no longer have access to.
    Yes, I used the same email address for both memberships.
    Thanks

  • I can't import *.psd *.png file from Creative Cloud

    i want to import transparent background image in new layer
    but, i can't do it after update to iOS7
    i can import *.jpg *.gif files from Creative Cloud. but not in *.psd *.png files
    when import *.psd *.png from Creative Cloud it show blank object..
    please tell me how to fix it
    thank you.
    iPad with Ratina Display
    iOS 7.0.2
    Photoshop Touch 1.5.0

    Hi, Ignacio
    i tried to paste watermark in my picture.
    i show you step by step my produce it..
    file for paste upper on picture (tiger)
    i open first layer (tiger) in photoshop touch
    and than, select *.psd (backgound transperant) file in Creative Cloud.  Click Add.
    is show in blank picture. Click done
    new layer paste upper in tiger paper. but can't saw it.
    help me please..
    thank you.

  • Why can't i download adobe premier from creative cloud?

    why can't i download adobe premier from creative cloud? that app is not listed in it. why?

    You must have a 64bit computer
    Adobe's MINimums http://www.adobe.com/products/premiere/tech-specs.html
    -Programs won't display if they will not install on your computer
    -http://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html

  • IPad does not let me add files from creative cloud into ps touch.

    When I attempt to add a file from creative cloud into iPad ps touch I receive a connection failure message.  I have tried this on two different wifi locations.  Sync works as I can see the file I uploaded from a desktop computer into creative cloud, but I cannot go to new from creative cloud, choose a file, and click add.  It gives me a connection failure - downloading failed -image cannot be loaded.  please try again.  My desktop computers work fine on the same networks.

    This is happening to me as well and the service department had me on hold for 1 hour and 10 minutes and couldn't help. 

  • Just downloaded LR 2015 from creative cloud and when I click icon to run it flashes in and out and will not open. I have a macbook pro 13" retina

    Just downloaded LR 2015 from creative cloud and when I click icon to run it flashes in and out and will not open. I have a macbook pro 13" retina

    Hi Frank,
    You can follow the article: Sign in, Sign out | Creative Cloud desktop app to sign out and sign in back again to Creative Cloud and try to launch your Lightroom 2015 application.
    Let us know if it works or not.
    Thanks,
    Ratandeep Arora

  • Need help converting project file from Creative Cloud to CS6

    Hello.
    I started a project file on the Adobe Creative Cloud and I am trying to convert the file to CS6 (as that is what all my editors have). I have all of my time codes generated in Creative Cloud and I need the easiest solution to share the file across platforms with out corrupting it. Any help is appreciated. Thank you.
    -A*

    I am the director of the project- so I am not very technically inclined to answer these questions, but will try my best. My lead editor dropped out of the project leaving me very confused and I am trying to establish a new workflow based off of her existing project file.
    The original project was started in Adobe Creative Cloud. I am now trying to use Adobe CS6 and I am trying to figure out if we can convert a file from Creative Cloud > CS6. If you can provide a list of questions for me to ask my previous editor I can direct them to her and try to provide a more concise answer. Thanks for your help.

  • I talked to your guys yesterday about installing correct version of Lightroom 5 which I legally owned, and your guy provided me a download link (different from Creative cloud account), but somehow it was for Windows version not for Mac version. I would ve

    I talked to your guys yesterday about installing correct version of Lightroom 5 which I legally owned, and your guy provided me a download link (different from Creative cloud account), but somehow it was for Windows version not for Mac version. I would very much like to download a Mac version, so please send my correct web link. By the way my s. number for Lightroom 5 up is [removed], and I also have s.number for 4 up and 3 full.

    The latest non-CC version of LR 5 is 5.7.1 and download links are available on the Adobe Updates page:
    http://www.adobe.com/downloads/updates/
    Both Mac and Win links are there.
    If you are asking for a LR 5 CC link, which wouldn't require a serial number, please be more clear about that.

  • Am trying to download Photoshop CC from Creative Cloud

    Am trying to download Photoshop CC from Creative Cloud.
    When prompted to download of CC website, CC opens and I get the status wheel in the CC "Download" window and nothng happpens but the status wheel. Any thoughts on this?

    ABear7 I would recommend reviewing the steps in Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.  It covers several common causes for the behavior you have described.

  • I can't download ARW files from the card I use in my SONY RX100M2

    I can't download ARW files from the card I use in my SONY RX100M2

    You could just download and install LR5.2 right now
    Mac: http://www.adobe.com/support/downloads/detail.jsp?ftpID=5647
    Win: http://www.adobe.com/support/downloads/detail.jsp?ftpID=5648
    Enter your serial number (when you receive it) to license the software on your computer.

  • IE 9 can't download/open files from https site.

    We have application which runs in IE9 using https:\\
    IE 9 can't download/open files from https site.
    Please help....
    error1-
    Microsoft Excel - could not open 'https:\\.......\viewxlsformatshow.xls'
    error2-
    Microsoft Excel - Microsoft Excel cannot access the file 'https:\\.......\viewxlsformatshow.xls'. There are several possible reason:
        -The file name or path does not exist.
        - the file is being used by another program.
         - the workbook you are trying to save has the same  name as a currently open workbook.

    Hi，
    Have you tried to use "HTTP"?
    Have you the correct office program installed on your computer?
    Could you provide the corresponding credential to access them?
    If so, please make sure you have the proper right.
    Please let other user try to download(not open) the resource to confirm the original resource is without problem.
    After that, refer to the following article to change the settings:
    Error message when you download files by using Internet Explorer 9 from secure websites: "<filename> couldn’t be downloaded"
    http://support.microsoft.com/en-us/kb/2549423
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

  • I can not download any files from my e-mail like office files, can you help me

    I can not download any files from my e-mail like office files,  can you help me

     Which Email app are you using? 

Maybe you are looking for

  • Mail goes to wrong box

    My incoming mail automtically goes to a deleted messages folder without going to my inbox. I obviously have clicked the wrong button, but I can't seem to figure it out. Any ideas would be appreciated. Thanks.

  • New Development - No Infrastructure!

    We have moved into a new development and did have an engineer visit scheduled for yesterday to install our new line. The appointment was between 1-6pm, I called at 3pm and was told he was coming, I then call again at 5.15pm and was told the engineer

  • Modify Load Files into Stack.jsx

    I am new to Photoshop Scripting so I am sorry if this has already been answered, but I can't seem to find out the answer or figure this one out.   I am writing a script that is doing an INCLUDE using the Photoshop script Load Files into Stack.jsx.  T

  • No Mapping tools available

    Hi, we have strange problem in File2BAPI Scenario that in Message-Mapping no tools are available. I mean this smal row where you e.g. arrange automaticall dependencies and show lines between the fields - i have no clue if these tools have a name. Can

  • Japanese language texts in an adobe interactive form

    How to implement Japanese text in Adobe form ? Also i want to know whether graph / chart functionality can be acheived in Adobe Form. I am using Adobe LiveCycle Designer 8.2 along with Webdynpro Java and Netweaver Version 7.0. Thanks in advance for t