Can I exchange an item purchased at the app store?
I'm currently running OSX Snow Leopard (10.6.8) and wanted to update to Mountain Lion since my computer does not support Mavericks ( it's a 2007 Macbook pro 2,2)
I purchased Mountain Lion only to find out that my computer doesn't support Mountain Lion either. Is there any way I can exchange it for Lion? I have all confirmations sent via email by Apple.
thanks
You will need to take that up directly with the Apple Store from whom you purchased Mt Lion. Call them and speak to them.
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help solve the problem, with the lifting of purchasing and payment card is locked, and now I can not pay for her purchases in the app store
Contact the App store for Apple ID help. Their support link is on the right of the App store window
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I updated to ios6 and now I can't view my past purchases in the App Store
Iv recently updated to IOS6 and I had to restore my phone now when I go to the App Store to view my past purchases to download some again it doesn't come up. Someone please help me. I don't remember half the apps I downloaded and I can't try to find them all.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
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- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
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Hi please how can I transfer purchases from the app store on Mac to my iPad . I downloaded keynotes , numbers, pages and others and will want to have them on my I pad thanks.
Apps that are written for the Mac OS cannot be used on iOS devices, such as the iPad. You can purchase the iOS versions of some of these apps in the iTunes App Store.
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My itunes on my iMac for the passed few weeks now keeps on comming with the message "This computer is no longer authorized to play purchased items that are on the iPhone. Would you like to authorize this computer for items purchased from the iTunes Store?"
or "This computer is no longer authorized to play purchased items that are on the iPad. Would you like to authorize this computer for items purchased from the iTunes Store?"
This while everything was working fine.
Please advise what I can do with this message.
When I press autorize, it comes up with a unknow appleID. When I use apple ID's that work - it comes with the message that the computer is autorized. but then the autorization message comes back.You can't change the Apple ID that the Authorize dialog comes up with by default. It's showing you that Apple ID for a reason: it means that the items you want to play were purchased using that Apple ID and therefore you need to authorize your computer with that Apple ID. Changing the Apple ID given completely defeats the entire purpose.
If you don't know the password to the given Apple ID, then you will no longer be able to play those items. -
while trying to sync with my iphone I recieve the message: This computer is no longer authorized for apps that are installed on the iPhone “Terri George’s iPhone”. Would you like to authorize this computer for items purchased from the iTunes Store? When I put in my password and hit authorize, I get a message telling me there was an unknown error (-50). Would love to sync today. Any help would be appreciated.
The -50 error is documented in this article:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
Here is a synopsis:
Error 13, 14, 35 and 50 (or -50)
These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network. -
This computer is no longer authorized to play purchased items that are on the iPod “Mac0217’s iPod”. Would you like to authorize this computer for items purchased from the iTunes Store?
If you do not authorize this computer, 117 songs, including “Der Kommissar”, will be removed from the iPod.
I have authorized the computer but keeps giving me the message above.
I recently had my mother board replaced but my hard drive was spared. Ever since the replaced mother board I been getting this message.You can't change the Apple ID that the Authorize dialog comes up with by default. It's showing you that Apple ID for a reason: it means that the items you want to play were purchased using that Apple ID and therefore you need to authorize your computer with that Apple ID. Changing the Apple ID given completely defeats the entire purpose.
If you don't know the password to the given Apple ID, then you will no longer be able to play those items. -
Why can't I purchase on the app store?
I have an early 2008 Macbook Pro that I had purchased the Snow Leopard for through the app store. I just paid the 20.00 bucks and downloaded it without any issues. I have now given the computer to my brother and in order to have all of my stuff erased and it set up under his apple id and such I had to reboot the system using the startup discs that came with the computer originally. No issues there, I was able to do it but I want to upgrade it now to Yosemite but of course it has to be an OS X system no later than 10.6.8 which is Snow Leopard. I understand that I have to pay for it again and that is not an issue BUT now I have to order it and wait for it to come as is appears to not be available on the Apple app store anymore.... does anyone know if I am missing something? Its saying that it wont arrive until Jan 5 and I was hoping to have all of this done before Christmas so I am super bummed....
Many ThanksYou needed Snow Leopard to get to anything higher. So, yes, that disc must be bouncing in a drawer somewhere.
If you can't find the SL disc, you could try to download the installer for whatever you did buy online for $20 (Lion? ML?) on your new Mac, then use that installer to upgrade the old Mac. I don't know whether that procedure will work--you may still need SL on the old Mac to upgrade to something higher--but it's worth a shot.
First, on the new Mac, go to the App Store and check your Purchases. See if you can find a link for the previously purchased Lion or ML. But because the purchase may be tied to the serial number or some other unique machine identifier of the old Mac, perhaps you won't find the old purchase. (I don't know. I haven't been down this road.) However, if the purchases are tied instead to your Apple ID, then you might reasonably expect to see these old purchases in the App Store on the new machine. If so, follow the instructions that you find on the net (for instance, http://osxdaily.com/2013/11/01/re-download-os-x-mavericks-installer-mac-app-stor e/ or http://osxdaily.com/2014/02/24/re-download-older-os-x-version-from-mac-app-store /) for downloading but not installing the Lion/ML installer on the new machine and then transferring that installer to the old machine.
Good luck! -
why am I still getting this message after logging in? "This computer is no longer authorized for apps that are installed on the iPhone “*************s iPhone”. Would you like to authorize this computer for items purchased from the iTunes Store?" - after I have logged in and get the message that the computer is already authorized!!!?? - and then the above message pops up again?
Click here and follow the instructions.
(71175) -
I have Mountain Lion on my Macbook Pro with Retina but I want to install Mountain Lion in a VM for application testing. I try to install it from the recovery partition but it states that when I put in my apple ID, it states that it was not purchased through the App Store. My OS came with my Macbook. Is there anything that I can do to get it to install in a VM?
ThanksNot really. The license that comes with pre-installed OS is only for that Mac.
A. Preinstalled and Single-Copy Apple Software License. Subject to the terms and conditions of this License, unless you obtained the Apple Software from the Mac App Store or under a volume license, maintenance or other written agreement from Apple, you are granted a limited, non- exclusive license to install, use and run one (1) copy of the Apple Software on a single Apple- branded computer at any one time. For example, these single-copy license terms apply to you if you obtained the Apple Software preinstalled on Apple-branded hardware.
vs
B. Mac App Store License. If you obtained a license for the Apple Software from the Mac App Store, then subject to the terms and conditions of this License and as permitted by the Mac App Store Usage Rules set forth in the App Store Terms and Conditions (http://www.apple.com/legal/ itunes/ww/) (“Usage Rules”), you are granted a limited, non-transferable, non-exclusive license:
( i ) to download, install, use and run for personal, non-commercial use, one (1) copy of the Apple Software...
(ii) If you are a commercial enterprise or educational institution, to download, install, use and run one (1) copy of...and
(iii) to install, use and run up to two (2) additional copies or instances of the Apple Software within virtual operating system environments on each Mac Computer you own or control that is already running the Apple Software, for purposes of: (a) software development; (b) testing during software development; (c) using OS X Server; or (d) personal, non-commercial use.
(I shortened B.i. and B.ii.)
http://www.apple.com/legal/sla/docs/OSX1082.pdf -
I created my itunes account YEARS ago!! And I can't remember the answers to my security questions? Because I cannot remember the answers I cannot make purchases in the app store. Please help me create new security questions. Please help me.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps you get the questions reset :https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support :http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing the number for Apple in your country and ask to talk to the Account Security Team : http://support.apple.com/kb/HE57 -
If my book is available for purchase on the iBooks store can I have a multi-book app for purchase in the App Store containing the book at the same time?
1.) No one here can tell you what the app review teams will/won't accept/reject, sorry.
2.) App Reviewers have been rejecting a certain percentage of apps based on their determination that the app is too book-like, saying the dev should make a book instead. -
The iOS 7.0 do not hide the purchases in the app store. I always hide them from the macbook, but with iOS7 I can't do this
See my reply to your here : https://discussions.apple.com/message/23329266#23329266
After hiding them on your Mac's iTunes try logging out of your account on your phone and then log back into it. -
When I make a purchase in the app store via paypal it redirects me to the paypal website to add a credit card. However, my paypal is linked to my account directly and I have no card. What can I do?
Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support. -
Why can you not use Apple Pay for purchases in the App Store or iTunes?
To make a purchases in the App Store or iTunes, it appears you can only pay by entering Mastercard, Visa, Discover, or AmEx information. If you select none and try to make a purchase, you will again be prompted to enter this information. I would like to use my Apple Pay account to pay for Apps/tunes, but that doesn't seem possible. It seems this negates one of the primary benefits of Apple Pay, which is to make purchases without turning over your credit card information to the merchant, in this case Apple. I know you can pay with Touch ID, but that is only authoring payment from your credit card information you have on file.
Hello ToastyFlake,
It sounds like you are wanting to use ApplePay to purchase content from either the iTunes or App Stores. According to the following article, you are correct. ApplePay is for in-app (if the app supports it) or purchasing from a retail store.
Set up and use Apple Pay
Pay with Apple Pay in stores
On iPhone 6 and iPhone 6 Plus, you can use Apple Pay in stores that accept contactless payments. Look for one of these symbols at checkout:
Pay with Apple Pay in apps
On iPhone 6, iPhone 6 Plus, iPad Air 2, and iPad mini 3, you can use Apple Pay to pay within apps when you see the “Buy with Apple Pay” or “Apple Pay” button as a payment method. Look for these buttons in apps:
Thank you for using Apple Support Communities.
Cheers,
Sterling
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