Can I exchange an opened video game for a new one?

Hi,
I picked up the game Bloodborne today at Best buy store today. After tearing off the shrink wrap and opening the case I found out there was a huge dent on front of the case. It's like the case has been squashed by something severely. I went to customer service and let them see my game. They said they could change it but I had to check back a couple of days later because they had sold out all copies of that game.
One thing I forgot ask is if I can get a brand new copy when it's available if I hand in my opened copy with defect, or I can only get an old copy traded in by someone.

Hello t8001001,
Thank you for reaching out about the condition of your Bloodborne game.  You should be able to exchange it for the same item when it becomes available under the Return and Exchange Promise.  Please bring the game, your purchase receipt and photo ID.  Please keep us in the loop on how it goes.  
Blake|Social Media Specialist | Best Buy® Corporate
 Private Message

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