Can I exchange the iPhone 5s for a different color?
My sister told me she bought me an iPhone 5s white/silver and verizon is having it shipped to me but the shipping info states it's the gold one. Is there a way to exchange/replace the phone for the silver/white colored one at no extra charge? It also already shipped around 2 hours ago.
If the phone you're getting isn't the phone that you want...and you want to try to avoid a restocking fee...just refuse the delivery. Don't accept it and try to go the store to have it done...especially if VZW got it right and you're just wanting a different color out of preference. Be advised that refusing the accept delivery of the phone will cause it to go back to VZW which you have to factor in time to ship it back, time for the warehouse to receive it, and time for it to be credited back to your sister. All of this can be a long and tedious process. Also be advised that if you do try this approach that calling, complaining, and ranting about the slow return process will not yield you any faster results. No VZW rep online, in a store, on the phone, or via chat will be able to do anything to speed up the return process...it'll happen when it happens. So...with that being said, is having a different color really worth it to you? Armed with the knowledge you've gained here about the process, at least you can now make an informed decision. Besides, most people cover the back of their device with some fancy or cute cover to protect their device so the back color is rarely seen. Best of luck to you...
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