Can I exchange the old iPod nano for the new iPod nano?

Question

I was wondering if I can exchange my old iPod nano for a new one even if it costs a tiny bit extra.

Answer 1

Hi Deborah,
Your profile doesn't say what country you live in, but for example, if you go to the US Apple online store, you can click on the
b Sales and Refunds
link at the bottom of the page, to find Apple's policy.
I'd suggest you dig a bit deeper into the online store site until you get to the appropriate
b education store
webpage, in case the
b Sales and Refunds
links at the bottom of that page leads to a modified policy.
And even if you are past the stated
b Refunds
period, you have nothing to lose by calling the appropriate number (eg. in the US: 1-800-676-2775) to see if you can get a Return Material Authorization, especially since you wish to order a new computer at the same time. The worst they can say is "no".
I'm assuming the iBook transaction was entirely online, but if it was instead bought through a campus bookstore to get the educational discount, the campus bookstore would then be another place to approach to see if they have different policies to the online store.
best of luck,
...ben
PS. I assume you know that this is a user-to-user discussion forum, and Apple won't respond to the questions you post here? But you will certainly find empathetic, fellow Mac owners who are happy to help you if they can.