Can I freeze my creative cloud account

is it possible to freeze my creative cloud account as I won't be using it for a few months so don't want to waste months paying

Hi Lilsmall,
There is no way to freeze the membership. You may either cancel or stop the billing and activate/renew the subscription after sometime by following the below mentioned link:
http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
Let us know if this helps,
Regards,
Gurleen

Similar Messages

Can I use my creative cloud account at the same time for my iMac and my MacBook?

Can I use my creative cloud account at the same time for my iMac and my MacBook?

Thank you Sheena!!
Guy
Op 2-jan.-2015, om 12:16 heeft Sheena Kaul <[email protected]> het volgende geschreven:
Can I use my creative cloud account at the same time for my iMac and my MacBook?
created by Sheena Kaul <https://forums.adobe.com/people/Sheena+Kaul> in Adobe Creative Cloud - View the full discussion <https://forums.adobe.com/message/7059158#7059158>
Hi Guy Heyligen,
Absolutely. You can use the creative cloud account on two machines.
You may also refer to the link below:
Creative Cloud Help | Creative Cloud / Common Questions <http://helpx.adobe.com/creative-cloud/faq.html>
Regards,
Sheena
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7059158#7059158 and clicking ‘Correct’ below the answer
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Can I use my Creative Cloud account at College?

Hi,
I'm doing a Bachelor of Arts (Graphic Design) and my college has a Adobe Creative Cloud site license. I was wondering if it is possible to use my Creative Cloud account on the college machines without it affecting my student license?
The reason I am asking is due to my need to access my own Typekit library for the artwork I create in class.
God Bless
Scott

Hi Scott,
Welcome to Adobe Forum,
You had purchased CC on March 4th, 2014,
The Creative Cloud individual that you have can be activated on one more machine, as one CC allows two activation, till now it is activated only once.
In future if you want to switch machine, you will need to deactivate it first & then re activate on other machine.
Please refer to http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html.
Regarding the creative Cloud site license, it can be installed only via packaging (CCP) & it is a volume licensed product, it can be used only on the machine on which it is installed.
Regards,
Rajshree

I can´t access my creative cloud account for my app desktop

hello
please I need help with my account for the creative cloud app desktop, I cant access! but in the web site I can, PLEASE HELP ME

hi, Rajshree
i chose the first option but asked me the serial number but i have not it

I Can't Access my Creative Cloud account on my Desktop.

I frequently use AE Premiere Pro, photoshop, and many other Creative Cloud apps. I used to get these messages that would pop up in the upper right hand of my screen saying that it "couldn't sync with creative cloud" or that it "couldn't log in". I didn't think much of these messages, because i didn't really need to update the apps i use, and I didn't even need to be connected to creative cloud to use them. But recently the new After Effects update that includes the Cinema 4D Lite came out, and I've been wanting to update After Effects, but since I can't access Creative aCloud on my desktop, I can't. I have changed my password at least 3 times, and on my browser, I can log in to my Adobe ID just fine, so I tried to download the update from there, but it just redirected me to the desktop version of Creative Cloud. It's very frustrating, and I NEED HELP!

You should be able to install the Creative Cloud application from https://creative.adobe.com/products/creative-cloud when signed in with your Adobe ID. This application will handle downloading and installing CC or CS6 applications.
If this does not work direct download links are here:
Mac OS X: http://download.adobe.com/pub/adobe/creativesuite/cs/mac/ApplicationManager7.0_all.dmg
Windows: http://download.adobe.com/pub/adobe/creativesuite/cs/win/ApplicationManager7.0_all.exe

How Many Different Computer Can I Install my Creative Cloud Account On?

I originally downloaded Creative Cloud for my laptop and use on the in class and on the move. But I also have a desktop at home and I heard I could possibly download it again on my desktop so I was wondering if this was true and how worked? Thanks

You said "possibly download it again on my desktop"
So it seems you already know that you must have an Internet connection to download and install the Cloud
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

Can your creative cloud account give you access to Flash Builder 4.6

Can your creative cloud account give you access to Flash Builder 4.6? 4.7 got rid of the design view, I need to get use out of the design view. Thanks

I wonder why when it would be a downgrade form the version 4.7 my subscription give me access to. There does not seem to any training that uses 4.7 I was lucky enough to find some that uses 4.6 and it covers things about the design view. I thinking since a lot of the material to learn it is kind-a-outdated (and still referrers a lot to design view) that it would be good to learn it with access to design view. This way I will understand what they mean and can distinguish between features. Thanks

I have two creative cloud accounts one for work and one is my personal, can I access files and settings from both on one computer?

Basically I have had my creative cloud account for over a year and recently at work they just set me up with one. Can I keep both active on the same computer? My home laptop is sometimes used to do work so I would like to access files on either cloud drive as well as share program settings.
Thanks in advance!

This is essentially my question as well - I have a personal CC account and I would like to use my personal libraries on my work computer.
Since that involves signing in to CC on my work computer, I am wondering if that will mess up my employer's CC license on my computer (or in general)
Anyone at Adobe have an opinion on this question?

All my accounts are on excel files. is her anything I can use in my Creative Cloud package?

all my accounts are on excel files. is her anything I can use in my Creative Cloud package?

This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
or
Make sure that EVERY DETAIL is the same in every place you enter your information
-right down to how you spell and punctuate the parts of your name and address
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-email address https://forums.adobe.com/thread/1446019
-http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-email.html

How can I change my Creative Cloud Team account to Single user?

From a mistake I have extended my Creative Cloud account as Team account, however I would like to use as a single user. As the abonement has been already done, is there any chance to modify? Thank you!

Hi katrikuu
I noticed you had an educational version of Production Premium CS5 registered. Unfortunately, the offer pricing is not available to Education, OEM or volume licensing customers as per the terms of the offer: https://creative.adobe.com/plans
If you have other Creative Suite software that may qualify, please let me know.
Kind regards
Bev

How can I delete my Adobe Creative Cloud account?

I want to delete my Adobe Creative Cloud account, but I don't know how.

Do you mean you want to cancel your subscription or remove the creative cloud apps? Please ellaborate the issue.
Please check the "Cancel your membership" section under Membership & Account, mentioned in the below article to Cancel your subscription.
http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscript ion-troubleshooting-creative-cloud.html

Accidentally deleted Adobe Acrobat XI Pro from Creative Cloud account - how to reinstall?

I have an Adobe Creative Cloud account and it will not allow me to reinstall Adobe Acrobat XI because it thinks it is updated. However, I accidentally uninstalled it, trying to prevent it from over-riding an older Adobe Acrobat install I had. I now need to reinstall it.
How can I get the Adobe updated to recognize that Adobe Acrobat is not installed? I've had it recheck several times over the last 2 months.
The Adobe site will not download it, even though I select the "download" button, nor will the Creative Cloud account installer.

Shut down Acrobat and any Creative Cloud application before doing this procedure.
1    Rename caps folder.
          a. Using the Finder menu Go>Go to Folder.
          b. In the "Go to Folder" window put the following path: /Library/Application Support/Adobe/
          c. Rename the folder named "caps" at this location to something else (i.e. OLD_caps):
/Library/Application Support/Adobe/caps
2    Install Acrobat from within the Creative Cloud application.
3    Rename new caps folder.
          a. Using the Finder menu Go>Go to Folder.
          b. In the "Go to Folder" window put the following path: /Library/Application Support/Adobe/
          c. Rename the folder named "caps" at this location to something else (i.e. NEW_caps):
/Library/Application Support/Adobe/caps
4 Rename the OLD_caps folder back to "caps"
5 Now you should be good.
*Note: The "caps" folder contains the files that the Creative Cloud application reads to show what IS and IS NOT installed.

Problem with logging in Creative Cloud account

Hi, I have a problem with my Creative Cloud account. It seems like I logged out about a week ago and when I tried to log in again just now I didn't succed as the program said I have logged out of the system. My password is correct, I even changed it, it still does not work. I can log in on the internet though and my subscribtion is paid, I have no idea what to do. Please. Help.

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://forums.adobe.com/thread/1504792

I have two Creative Cloud accounts, occurred by accident, I wish to merge them and have all my details and licenses under one account, how do I do that?

I have two Creative Cloud accounts, occurred by accident, I wish to merge them and have all my details and licenses under one account, how do I do that?
This is due to the different changes Adobe has gone through and unfortunately I used different emails at certain times.

Under one Adobe ID you can have one CC only,if by accident you have purchased two CC under one account, it needs to be cancelled & refunded, please contact Adobe Support at
http://adobe.ly/yxj0t6
Regards
Rajshree

How can I view my Creative Cloud Files on my iOS device?

Hi All, I recently turned on file sync in my Creative Cloud app, and like the WEB UI overall. I'm considering permanently switching to CC from Dropbox. The one thing I can't seem to find is a CC iOS application. Are we seriously expected to browse our files via mobile device on a browser? There is no app?
Excerpt from Adobe Site:
"Your Adobe Creative Cloud account comes with online storage so that your files are available to you anywhere and on any device or computer. You can preview many creative file types directly in a web browser on your computer, tablet, or smartphone. These file types include: PSD, AI, INDD, JPG, PDF, GIF, PNG, Photoshop Touch, Ideas, and others."
Edit: I just tried using the file explorer via Safari and Chrome on my iPhone 5s and the scrolling is completely broken, I can only see the first few folders, and am unable to scroll down for the rest.

1. I'll make sure to do that
2. The Touch Apps do not help me with the functionality I am looking for.
3. I contacted Adobe Support and received no help, transcript below:
General Info
Chat start time
Jun 9, 2014 1:25:10 PM EST
Chat end time
Jun 9, 2014 2:01:47 PM EST
Duration (actual chatting time)
00:36:37
Operator
Nalini
Chat Transcript
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with 'Nalini'
Bart: hello?
Nalini: Hello! Welcome to Adobe Customer Service.
Nalini: how can i help you
Bart: Hi, I am trying to access my Creative Cloud files as outlined in http://helpx.adobe.com/creative-cloud/help/sync-files.html via my Apple iPhone but the feature is broken.
Bart: I cannot scroll through my files
Bart: Is there, or will there be a mobile application in order to access these files correctly?
Nalini: okkk
Nalini: give a min
Nalini: which application are you trying to access through your mobile
Bart: Creative Cloud Files
Nalini: hi you wont be able to use this feature on your i phone
Nalini: 'for this you have to use a desktop or laptop
Bart: But you website clearly states that this is available on any mobile device:
Bart: http://helpx.adobe.com/creative-cloud/help/sync-files.html
Nalini: ok let me double check this
Nalini: what is the extension of the file you are trying to view
Bart: I'm not trying to view any files in particular, I am just trying to browse through the files via my device and I cannot even scroll down.
Bart: Navigating through this site via mobile device seems to be broken, I have tried both Safari and Chrome on my iPhone.
Nalini: ok ,,,.
Nalini: do you see a scrol bar or you dont even see a scroll bar
Bart: I can see a scroll bar but the site will only allow me to scroll down 3 or 4 folders, the rest of the folders are cut off and not accessible.
Nalini: ok ...
Nalini: could you please try to scroll with two fingers as it s not the problem with the abobe product
Bart: I have tried with two fingers, it's still not functioning. It a problem with the way the web page was designed to function on a mobile device.
Nalini: its not the problem with adobe product
Bart: Is this the extent of your support?
Nalini: this is not in our support boundry
Bart: So you are telling me that you can access Creative Cloud Files with 5+ folders via iPhone 5s and you are able to scroll and view all folders?
Nalini: adobe product are html 5 supported product
Nalini: so this is not an isue from our end
Nalini: you can once seek help from apple store
Bart: But you have not actually tested it? So you don't know if there is a bug correct?
Nalini: yes but all the adobe product are as i said html 5 suppoted
Nalini: so it will not give you an error in scrolling
Bart: But you have not tested it, so you don't know if there is a bug right?
Bart: There could be a bug in the html but you don't know that do you?
Nalini: taht can be
Nalini: that*
Bart: Ok, well this is the issue I'm reporting
Nalini: okkk..
Nalini: will report this to my managment
Nalini: is there any thing else i may help you with
Bart: I guess not
Nalini: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!

Can I freeze my creative cloud account

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