Can I get a new Black BT Vision box?

I have noticed of late my silver box is being very tempremental with recordings not working correctly, I have been with BT for 2 years and have just signed up to another year in Feb. Is it possible I can get one / order one for free?

You should have negotiated it as part of your contract renewal.
If you're having problems speak with the helpdesk. If they think it needs replaced you might get lucky and get a black one, although they could replace like for like.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

Similar Messages

  • New Black BT Vision box - what is missing, a discu...

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    Subtitles on iPlayer
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  • New Look Black BT Vision Box - Failure to record a...

    I had my original Silver BT Vision box replaced due to catastrophic failure. I was given the new black BT Vision box as a replacement. Not only does it fail to record programmes as outlined in the posting by StuartH, but it has a habit of re-booting itself.
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    Hi Expert_Tech,
    Thanks for the post and welcome to the forum.  Sorry to hear of the problem you are having with your BT Vision service.  I would like to look into this for you.  I will need your details to do this.
    Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.
    Cheers
    Sean
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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