Can I get a refund from an accidental movie purchase?

My 4 yr old son just purchased a movie. I either need a refund or at least know how much the purchase was

contact itunes support through expresslane to request a refund http://expresslane.apple.com/
select product as itunes > itunes store

Similar Messages

  • How can I get a refund from an App that I bought?

    How can I get a refund from an app that I bought? I bought an app called Package for MS Office on the 8th of January and I also reported a problem and they have not got back to me with a response. It has been 3 weeks now and I am still waiting for a reply back. Very disappointed.

    I have now got an openoffice which I got from the internet. But the main thing is I paid £20.99 for this app and It is irriatting that the people who work for apple havent got back to me when I first reported a problem. I reported to them again and hoping that they will eventually get back to me.

  • How can I get a refund for an in app purchase I did not want?

    How can I get a refund for an in app purchase I did not want?
    The app took over $35 from my account and there is no way this was authorized.  Please advise on how I can recover these funds.

    They did the same thing to me on 12/24/11. Apple overcharged me 3 times my purchase amount and have caused my bank account to be overdrawn!
    I called my bank to make a statement of unauthorized charges AND filed a complaint with the FTC (Federal Trade Commission). Apple provided no way to contact a live rep and the email reps have been useless...so they left me no other option.
    I think they do this to their customers very often. It is extremely dishonest.
    I actually posted the above info on this discussion community earlier today...and Apple deleted it! If that isn't an admission of guilt, I don't know what is.
    But seriously...best of luck.

  • Can I get a refund on an in-app purchase?

    Can I get a refund on an in-app purchase?

    All iTunes Store purchases are from Apple, but in-app purchases are from the app's developer. Contact the developer for help. If you don't get satisfaction, then contact Apple:
    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    To contact product and tech support: Contacting Apple for support and service - this includes
    international calling numbers..
    For Mac App Store: Apple - Support - Mac App Store.
    For iTunes: Apple - Support - iTunes.

  • Can I get a refund on an HD movie I couldn't view on my computer?

    Can I get a refund on an HD movie I couldn't view on my computer?

    There are no refunds.
    Sorry.
    You can try contacting itunes support and asking for an exception.

  • Can I get a refund for an error song purchase

    Can I get a refund for an error song purchase?

    Sorry, but no. Apple's policy states, "All sales and rentals of products are final" as noted here >  iTUNES STORE - TERMS AND CONDITIONS

  • How can I get a refund from another country that does not have an Apple Store?

    While going to the US for the summer, I went to the San Francisco Apple Store.
    I saw the Apple Gift Cards, and I was wondering if they would work on my Taiwan Apple ID, so I bought a $25 gift card and a 4 cards bundle pack each with $10 inside.
    But then now, coming back to Taiwan, I realised the gift cards was only valid for US users so I asked for support from Apple
    and this is what they replied:
    I understand that you are unable to redeem the gift card to your account, the card purchased in another country. I know you must be eager to get this issue resolved at the earliest. I can do my best to help you.
    Jonathan, I'm sorry to inform you that, iTunes Gift Cards are only redeemable in the iTunes Store for the country that is listed on the back of the card. I apologize for any inconvenience this may cause.
    This did not help me at all...
    There is only resellers in Taiwan, so there is no way I could get a refund from Taiwan
    so what should I do in order to get my money back?
    Or in other ways, an exchange upon other Apple products?

    I have now got an openoffice which I got from the internet. But the main thing is I paid £20.99 for this app and It is irriatting that the people who work for apple havent got back to me when I first reported a problem. I reported to them again and hoping that they will eventually get back to me.

  • HT203200 I HAVE JUST PURCHASED LES MISERABLES FROM THE STORE AND TWO TRACKS DID NOT DOWN LOAD. WHAT CAN I DO AND CAN I GET A REFUND FROM THE STORE OR DELETE ALBUM AND GET THE STORE TO DOWNLOAD AGAIN

    I HAVE JUST PURCHASED LES MISERABLES FROM THE STORE BUT TWO TRACKS DID NOT DOWNLOAD. CAN I GET ANOTHER DOWNLOAD FROM THE STORE OR A REFUND? ALTERNATIVELY CAN I DOWNLOAD THE WHOLE ALBUM AGAIN FREE?

    Try the Store tab in iTunes and Check for Downloads.
    If that doesn't work go to the main itunes store screen in itunes and on teh right side under quick links see if you have a purchased secrion - do the tracks appear there for download?
    Failing that contact support:
    http://www.apple.com/support/itunes/store/

  • Can I get a refund for a book I purchased. I need it to open on a PC. It was an expensive book. $43.00.

    I purchased A Classroom in a Book and I am unable to open it on a PC. Can I get a refund?

    "They should not allow people to buy books on itunes installed on a pc if you can't view the darn thing."
    They cannot do this.  it has nothing to do with PBC or Mac.  You cannot read ibooks on any computer, Mac or pc. You can download ibooks from your comptuer and sync them to your idevice.
    How would they know if you had an ipod/iphone/ipad that you were going to sync the ibook to?
    There are no refunds.  You can try contacting itunes support and asking for an exception.

  • HT4009 How can I get a refund for an In-App purchase, that I made by mistake, and I didn't use it?

    My son did purchase some token, In-App (almost $130), and I have to mention that is too easy for a 5 years old boy to buy In-App, after you Download a New App (SKYLANDERS CLOUD PATROL, v1.6.0);  for him, because the Account will remain open for couple of minutes.
    I know he used $10 of it, or so?!?!
    BUT, I want to know how can get the rest of it, back?
    I didn't let him play anymore after I've got that he bought lots of token, Or extra points.

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • TS1702 can i get a refund on an in-app purchase?

    Is there a way to get a refund on an in-app purchase that was made by mistake?

    You can try...
    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact
    But it is stated all sales are final.

  • How can i get a refund from iTunes gift card?recipient is not in my region!

    Dear Sir/Madam,
    I just wonder how i can get my refund according to recipient's region. my friend subcribed his Apple ID as US and mine is in Thailand, as a result, my friend cannot download application i sent and it asked my friend to put in a Redeem Code everytime. Again, i just report a problem from itunes but when i clicked it didn't appear as an email. How can i report a problem? how can i get my money back? please help..
    Regards,
    Ampha

    You probably will not be able to get a refund. The iTunes Store makes it pretty clear that gifts are redeemable only in the same country, and the terms of sale say that all sales are final. But you can contact the iTunes Store and ask:
    http://www.apple.com/support/itunes/contact.html
    For future reference, you will not get responses from Apple to any question you ask in these forums. We're all just fellow users here. And you posted in a forum for questions about the Communities themselves. You usually will get the quickest and most applicable answers if you ask in the forum dedicated to the product or service about which you are asking.
    Regards.

  • How can I get a refund from the app store?

    Hi,
    I bought an game from the app store for 4.99. The description was written to be completely misleading and misrepresentative of the product (BADASS DUCATI: Street Monster).
    I notice the same developer has a number of apps. on the store following the same format. Also there are more under a different developer name.
    I emailed apple for a refund. No response (disappointing). I emailed the developer. No response (no surprise). Surely apple must have some responsibility to ensure that apps are correctly represented in their store and, by taking a commission on the transaction, should take some ownership of the contract of sale?
    Any suggestions how to get a refund? how to report these bogus apps so that apple can clean the shelves of rogue developers?
    Regardless of the success of a refund,  to see the apps get pulled and the developer banned would at least demonstrate that apple care about their consumers and are not supporting the app store as a platform for conmen.

    There are no refunds.  Sorry.
    You can leave feedback for Apple at:
    http://www.apple.com/feedback

  • HT201318 How can i get a refund from storage i purchased?

    Last week, I was unable to upgrade to IOS 6 on my iPhone. I purchased more storage ($40/25GB) via iCloud storage plan. However, storage doesn't seem to be the problem. I no longer feel that I need extra storage. Please tell me how I can get a refund for the $40 of storage I purchased.

    In the UK click on this link:
    HT4874 iCloud Storage Upgrade refund
    You only have 15 days from purchasing ICloud storage upgrade to cancel
    and get a refund. Trying to find out how, could take you longer than 15 days.

  • Can I get a refund on an app I purchased but don't like?

    I bought Pages and Keynotes from the app store for two different projects i have to do for school.  However, i once i opened them.. niether one had the templates or style that i needed/wanted..
    I really would love it if i could get a refund. 
    I've tried to use the "report a problem" option but it just brought me to a page that had nothing to do with reporting a problem or finding a solution.
    ANYONE KNOW HOW TO HELP ME OUT?! OR WHAT I CAN DO?!?!
    -thanks

    Apple's policy states that, "all sales are final" > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
    You can request a refund, but no guarantees.
    Use the email form here > Apple - Support - Mac App Store - Contact Support

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