Can I get a refund using my order number instead of a Verizon phone number?

I had Straight Talk for ages and I hated it. I finally had the funds to switch and buy a phone. Verizon had the best coverage and price, so I bought an iPhone 4S online. While I was buying it I paid for a prepaid plan. I also filled out the necessary section to have my number ported to the new phone. I checked on the port status and after about 14 hours it said it was successful. I assumed I would be able to activate my new phone with my number as soon as it arrived. When I attempted to activate it nothing worked so I was sent to a customer service rep by the automated system. He asked for my temporary number because I apparently should have received one. He also asked about whether or not I was sent a SIM card, although it's an iPhone so it shouldn't have been terribly necessary, or shipped outside the phone. I said I had neither a temp number nor a SIM so he directed me to a local store to get a card. When I arrived they said I did not need a card but that there was no sign that my number had been ported and was a Verizon number or that I had paid for the service. The only way to activate the phone I paid for was to pay for the service and port my number all over again. I am a college student and I need the $55 I paid originally back. But they have told me that I can't get it back until the second month worth of service and number port I did goes through. Even though the first one didn't to begin with. I feel like I should be able to use my order number from the original purchase to get a refund because I didn't use the service on the order. Does anyone know how I could do that or who I would call? Because the orders department apparently can't do refunds and prepaid can't help me until I have a Verizon number. And the month of service that I paid for online (the original one) isn't associated with a number any more so having a Verizon number probably won't help.

    Let's get this straightened out for you, anneyem! Do you have prepaid service with Verizon Wireless or a contract? If you have prepaid please reach out to their department at 888-294-6804 option 4 option 6 option 4. 
RobinD_VZW
Follow us on twitter @VZWSupport

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