Can i get disks that will provide recovery for preinstalled software?

I just bought a satellite a40 on ebay which works fine, except has problem with power saver software which the tech support have so far not been able to resolve. To sort it out will prob need to wipe the puter and start again but I do not have any system disks with the purchase. Can I get copies of these from toshiba so that i won't lose the preinstalled ms office etc.? THe other thing is that it has a licensed copy of XP PRo on it but shd originally have come with xp home, so what do i do about that..????have ms licence sticker on puter....am bit confused and computers are not exactly my strong point, anyone help without assuming I know anything...?????

Hi,
you can get a recovery CD from a service partner of Toshiba. But the OS will be XP Home and MS Office is no preinstalled software from Toshiba.
If you want XP Pro on your computer, you have to install a normal copy of XP Pro from Microsoft. Than you have to download the drivers and other software from Toshiba's download page (before you reinstall the A40 or with another computer) and save it on a disc or memory stick or something else. After normal Windows installation install the downloaded software in the following order:
Windows XP Home/Pro Edition OPK-2 (SP1a)
SBSI (Step-by-step Interactive) V.3.5.23 (V.3.5.25)
DirectX V9.0b V4.09.0000.0902
Windows Media Player 9 V9.00.00.2980
Windows Movie Maker 2 V2.0.3312.0
MS .Net Framework 1.1
languagepack V1.1.4322
Hotfix for "Unchecked buffer in HTML Help" security Q323255
Hotfix for "Indeo video codec" Q327979
Hotfix for "unchecked buffer in file decompression functions" Q329048
Hotfix for "DVD additional writing function" Q329112
Hotfix for "certificate validation flaw" Q329115
QFE for SMB Signing Q329170
Hotfix for "Unchecked Buffer in Windows Shell" Q329390
QFE for issue with directX may cause DVD players to not work Q329623
Hotfix for "Explorer.exe may generate an app. Error when you close a folder" Q329692
Hotfix for "unchecked buffer in PPTP implementation Q329834
Hotfix for "April 2003
Cumulative Patch for Outlook Express" Q330994
Hotfix for "Direct show playback support for files recorded with Windows XP Media Center Edition" Q810243
only EN
Hotfix for "Hyperlinks open in Internet Explorer" Q810565
Hotfix for "Unchecked buffer in Windows Redirector" Q810577
Hotfix for Flaw in WM_TIMER and Redrawing after Hiberation Q810583
Hotfix for "Unchecked Buffer in Locator Service" Q810833
Hotfix for "HTML Help" Q811630
Hotfix for "Cannot install driver update" Q814033
Hotfix for "Flaw in Windows script engine" Q814078
Hotfix for "Buffer Overrun in Windows Kernel Message" Q811493
Hotfix for "unchecked buffer in win.coponent" Q815021
Hotfix for "Sound Driver is unloaded" Q816650
Hotfix for "Auto run problem on optical media" Q817357
Hotfix for "Old driver is loaded when Last Known good is used" Q817434
Hotfix for "USB Drivers" Q822603
Hotfix for buffer underrun in HTML converter could allow code Q823559
Hotfix for "Buffer Overrun In RPCSS Service" KB824146
Hotfix for "Security Update for MDAC" Q823718
Hotfix for "Cannot Create a Network Connection" KB329441
Hotfix for "Flaw in RPC Endpoint Mapper Could Attacks" Q331953
Hotfix for "Windows Update 643 Error and the Catalog Database" Q817287
Hotfix for "Buffer Overrun in Windows Data Corruption" Q817606
Hotfix for "Flaw In Windows Media Player" KB819639
Hotfix for "Unchecked Buffer in the Windows Shell" KB821557
Hotfix for Internet Explorer 6 Service Pack 1 Q828750
Hotfix for "Device doesn't change to CRT by Hotkey" KB820696
Hotfix for "HAL module of Windows XP SP1" KB822624
Hotfix for "Authenticode Variation of 1681-MSIE Flood Request" KB823182
Hotfix for "Buffer Overflow in the Help Center Service" KB825119
Hotfix for "Utility Manager Shatter Attack - LB Buffer Overrun" KB824141
Hotfix for "Buffer Overrun in Messenger Service" KB828035
Hotfix for "Rollup 1 for WindowsXP" Q826939
Hotfix for "MS FrontPage2000" Q810217
Hotfix for "Comulative Security Update for InternetExplorer" Q824145
Chipset Driver Intel Chipset Software Installation Utility V5.02.1002
Intel mobile Pentium4 processor driver KB823583
XP AggressiveC3 setting RegFile 31.10.2002
biosinf.inf for AggressiveC3 setting 2003.01.17final
Intel Display driver V6.13.10.3514
Common modules V6.01.00
Toshiba Intel LAN Driver V6.4.14
SoundMAX Integrated Digital Audio V5.12.01.3670
Toshiba Wireless LAN Mini PCI Card (Agere) V7.62.0.390
Atheros Wireless LAN Driver V2.4.2.14
Modem driver V.90 SM31116ALD8
ALPS Pointing-device Driver V6.0.302.7
TouchPad On/Off Utiliy V.2.05.00
TOSHIBA Touch and Launch V1.2.0.0
Toshiba Hotkey for Display Devices V2.4.1.0
TOSHIBA ConfigFree V4.00.06
Toshiba ConfigFree DEMO Screensaver V.1.00.05
SD Card Set V 2.0.4
TOSHIBA SD Memory Card Format V2.0.2.1
Toshiba Power Saver v7.02.02
Toshiba Utilities V4.20.13
Toshiba Controls V3.01.0601
Toshiba Console V3.03.00(for Lumos10)
InterVideo WinDVD V.4.0B11.119-SRS
CD/DVD Drive Acoustic Silencer V1.00.005
TOSHIBA Skins for Windows Media Player V.1.00.1121
Sun Java VM v.1.4.2
Wallpapers
TOSHIBA PC Diagnostic Tool V3.0.1
Toshiba User Manual
Acrobat Reader V6.0 V6.0
TOSHIBA Management Console
(only on T&U-CD for XP Pro) V3.5(3.5.1)OME Final
Enable Arabic/Hebrew support ENG only
Network in a Box Shortcut
Project place (only ger
only XP Pro)
TPSIntit V7.02.02
Atheros Client Utility V2.4.2.618
DVD-RAM Driver Software only useable with DVD-RAM media !! V3.0.8.0a
(030813_DVD Tools CD Link with CHKDVDRWonly)
InterVideo WinDVD Creator 2 Platinum V2.0B014.182 C33
B's CLIP V5.38b
Hotfixes can be downloaded from Microsoft.
Maybe you don't need them all if you install SP2.
And then everything should work.
But you still don't have MS Office. This you have to purchase from Microsoft.
Bye

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