Can I get more speed for free?

I signed up for the 768Kbps/128Kbps plan about two years ago. Now that plan appears to be a higher speed of 1 Mbps / Upload up to 384 Kbps. Can I get upgraded this new speed for free?

brianh wrote:
I signed up for the 768Kbps/128Kbps plan about two years ago. Now that plan appears to be a higher speed of 1 Mbps / Upload up to 384 Kbps. Can I get upgraded this new speed for free?
 It would depend on the local loop from the Co to your location. I had the same 768kbps service before FIOS was installed. It took sometime before they could get the line clean enough for the 1.5mbps. It may depend on the distance. They should be able to run a local loop test to qualify your line. You would need to contact them and they will need to put in a service request to have your line tested and upgraded if available. I incured no extra charge for the faster speed because it was currently priced at what I was paying. Sort of like the FIOS when it went from 15mbps to 20mbps. All I had to do was call and ask.

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