Can I get my Curve 8330 replaced under the limited warranty?

We bought my Curve in March so we should still be under the one year manufactures warranty. Here's what's wrong with my phone: the sound effects are completely broken. instead of making it's pretty sounds when I get any alerts or calls, it makes a screeching sound! This started out of nowhere a few days ago. I went to a Sprint store and they immidiately shut me out saying that we have to go through Blackberry directly. I searched the site and couldn't find the information I need to get it fixed/replaced. I have no idea where to go about this. Can someone help point me in the direction I should go?
Solved!
Go to Solution.

Welcome to the forums
Normally you are covered for 12 months when you get the phone. Your service provider should be able to replace the phone as long as it hasn't been water-damaged. If they refuse to do so, ask to talk to a manager...that usually gets things working faster
Let us know how it goes.
Kijana
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1. Mark Accept as Solution on the appropriate post once your issue has been resolved
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