Can I Get My Money Back?

I bought Dexter the TV series Season 1 on Friday through iTunes. My hearing isn't quite as good as it should be so I was delighted to see that the series had closed captioning. Then I realized that the closed captioning was 10 seconds behind what was actually spoken on the screen rendering the CC option useless. Actually more than useless. Being out of sync by a 10 second lag, it would have been better to not have had it at all since it only took up useless screen real estate. Is there any way to turn the CC option off?
I paid 40 for the download and as far as I am concerned I go a faulty product. Does Apple give refunds for this sort of thing. Who, if anyone, can I complain to at Apple about this? I love the convenience of renting through iTunes but at least in the days of renting a DVD from your neighbourhood video store, if the DVD was faulty you could take it back for a refund/replacement. Does this option exist with iTunes?
Cheers
John

I recommend you contact iTunes Store support to report the issue:
https://expresslane.apple.com/
In UK support is email only, but they are generally helpful and I have had a refund on a poorly encoded movie in the past.
Some movies/tv shows are just not encoded properly - they do sometimes fix things when they are informed about such issues, but if the product is not uop to scratch I would hope they will be able to give you an acceptable solution in the interim.
Good luck.
AC

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FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
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http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

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