Can i get my SnR reset back to 6db please?

03:13:54, 18 Oct.
(   72.790000) DSL noise margin: 18.00 dB upstream, 9.20 dB downstream
03:13:54, 18 Oct.
(   72.720000) DSL line rate: 448 Kbps upstream, 1568 Kbps downstream
05:05:44, 02 Oct.
(131912.020000) DSL noise margin: 18.00 dB upstream, 6.00 dB downstream
05:05:44, 02 Oct.
(131911.950000) DSL line rate: 448 Kbps upstream, 2720 Kbps downstream
1. Product name:
BT Home Hub
2. Serial number:
+068340+NQ32630604
3. Firmware version:
Software version 4.7.5.1.83.8.130.1.10 (Type A) Last updated 17/10/13
4. Board version:
BT Hub 4A
5. ADSL uptime:
4 days, 06:34:38
6. Bandwidth:
448 / 1568
7. Data sent/received:
4.0 GB / 3.8 GB
8. Broadband username:
[email protected]
9. BT FON:
No
10. 2.4 GHz Wireless network/SSID:
BTHub4-8R5G
11. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
12. 2.4 GHz Wireless security:
WPA and WPA2
13. 2.4 GHz Wireless channel:
Automatic / 6
14. 5 GHz Wireless network/SSID:
BTHub4-8R5G
15. 5 GHz Wireless connections:
Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
16. 5 GHz Wireless security:
WPA2
17. 5 GHz Wireless channel:
Automatic / 40
18. Firewall:
Default
19. MAC Address:
cc:33:bb:82:26:b8
20. VPI/VCI:
0 / 38
21. Modulation:
G.992.1 Annex A
22. Latency type:
Interleaved
23. Software variant:
03:13:04, 18 Oct.
(   23.550000) Booting firmware 4.7.5.1.83.8.130.1.10 (Type A)
08:49:10, 17 Oct.
(   15.620000) Booting firmware 4.7.5.1.83.8.130.1.5.1.1 (Type A)
16:27:25, 30 Sep.
(   13.800000) Booting firmware 4.7.5.1.83.8.130.1.5.1.1 (Type A)
13:50:46, 30 Sep.
(   13.610000) Booting firmware 4.7.5.1.83.8.130.1.5.1.1 (Type A)
12:35:03, 30 Sep.
(   13.530000) Booting firmware 4.7.5.1.83.8.130.1.5.1.1 (Type A)
00:00:13, 01 Jan.
(   13.360000) Booting firmware 4.7.5.1.83.8.130.1.5.1.1 (Type A)
I have had a perfectly stable connection at 2.7mb (with no disconnects) but after a firmware upgrade on me router that i guess was done remotely me speed has dropped to 1.5mb. can i get me snr ratio set back to 6db please so i can at least have that extra 1mb (makes all the difference at these slow speeds!!!).
Thanks.

Hi kaianderson,
Thanks for your post and welcome to the forum. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll be happy to help. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Can I get my SNR reset back to normal now REIN iss...

A few couple of months ago I had some great help from the mods here resolving my connection issues. I had several engineer visits and my they locked my SNR to:
14:37:45, 02 Mar.
( 72.360000) DSL noise margin: 23.80 dB upstream, 9.00 dB downstream
14:37:44, 02 Mar.
( 71.380000) DSL line rate: 446 Kbps upstream, 6816 Kbps downstream
It has since been discovered that the source of my problem was a REIN source from another house on the estate which has now been eliminated. I was wondering if I could have my noise margin returned to 6bB Up and Down as it turned out my line was not the issue. My connection is pretty stable, so I would like to squeeze a bit more sped out of it and uncap my upload rate. Any help appreciated.

As you have 4 days connection time the mods will post a contact us link and reset down noise margin to 6db.
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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Can i have my snr reset back to 8 or 9db please

Hi i have emailed the mods many times concerning this matter can i please have my snr reset back to its optimum 6 or 9db i have had a steady stable speed now and would like it reset back to what it was please. If for any reason you wont can i please have an explanation to why as i havent recieved one yet many thanks.
Solved!
Go to Solution.

@ rodger i believe it was a hub fault at first then too many resets on my part from swapping hubs over and being impatient (had to learn the hard way!). Advice from you guys would be great though. I am considering buying a new router where i can use the dgt firmware to lower it gradually myself or maybe getting a bt business 2700 as ive herd they can hold the snr on long lines. I was syncing at 3.4 minimum so ive lost 1 mb in speed and that was stable since my line was up and running untill i had a hub issue. Maybe i need to wait longer but noone is telling me anything concerning it. So some advice would go a long way
Before i forget i am always on the test socket only 1 phone in my house
stats
Line state
Connected
Connection time
4 days, 14:32:24
Downstream
2,496 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
14.8 dB / 21.0 dB
Line attenuation (Down/Up)
54.0 dB / 31.5 dB
Output power (Down/Up)
4.1 dBm / 1.5 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
5970 / 113
CRC Errors (Down/Up)
2066 / 149
HEC Errors (Down/Up)
4070 / 96
Error Seconds (Local/Remote)
1728 / 82

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