Can I get new security questions?
I keep trying to purchase games or songs on my iPhone, but it always brings me back to the security questions & I have no clue what the answers to them are. Is there a way to change them so I can purchase things on my iPhone?
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312
Similar Messages
-
How do I get new security questions to answer if I forgot my old questions?
How do I get new security questions to answer if I forgot my old questions?
Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures you will have to contact Apple. See http://support.apple.com/kb/HT5699 -
How do I get new security questions if I dont have a rescue email
how do I get new security questions if I dont have a rescue email
Hello marquart33,
Thank you for the details of the issue you are experiencing with your security questions. I found an article with some useful information if you cannot remember the answers to your security questions:
What should I do if I don't remember the answers to my Apple ID security questions?
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
If you are confident you can't remember them, try one of the following:
If you have three security questions and a rescue email address
sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID password
contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
You can find the full article here:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
If you continue to have issues, please contact our Account Security Team as outlined in this article:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for using Apple Support Communities.
Best,
Sheila M. -
How do i get new security questions
how do i get new security questions i can anser
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
HT201209 How do I get new security questions?
Dear Sir: I can't remember my security questions answers. Can you help to get new security questions?
Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple throughiTunes Store Support -
How do i get my account unlocked and get new security questions
how do i get my account unlocked and get new security questions?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(100996) -
how can i get my security questions if my account is locked why cant you add a forgot security questions button or something to get the security questions back?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
Can't choose new security questions?
When I upgraded to iOS6, I got the message to create three new security questions to improve Apple ID Security. I can't download any new apps now because of this message. However, when I click on Continue to set them, it asks for my password then takes me to a browser page with three items: Choose Question and Answer for each. You can't choose a question as there is no link to do so. You can only enter an answer and when I enter three answers and choose submit, I get a session timed out response. Three times.
I haven't been able to fine anywere online to enter these questions either. On my account, there is still just one security queston and no option to add others. Anyone found a solution to this yet?
ThanksThis is FRUSTRATING me on iPad.
As fast as can input answers to Security Question it always times me out.
Cannot download apps.
Saving me money but not happy.
This happened straight after downloading iOS6. -
HT201272 How do I get new security questions
How do I get new security questions
Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions.
(100981) -
How can i get my security question?
hoh ca i get my security question?
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send/Continue.
You should get a response within 24 hours by email.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
If you reset you Apple ID password then do u get new security questions
I could not remember my security questions and I would like to reset my password for my Apple ID and only if I can have new security questions.
No. To reset you security questions, read here: http://support.apple.com/kb/HT5312. Or, contact Apple for assistance by going to https://expresslane.apple.com ; click 'More Products and Services, then 'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple ID security questions'.
-
Forgot my rescue email address! how I can now get my security questions answer? !
Someone put a rescue email address on my apple Id, now cannot get the answers of my security questions and☆really!☆ I DON'T REMEMBER MY ANSWERS! WHAT CAN I DO NOW?! HELP PLEASE! How also can I find out what rescue email address I have? May be knowing that I can find out WHO I TRYING TO GO INTO MY ACCOUNT!!??? PLEASE HELP!!!!!
nancyboy75 wrote:
Someone put a rescue email address on my apple Id,
Who? -
I must have misspelt one of my security question answers. When I try to reset them, the email get sent to my old email account (school email) which I can no longer access. So I was just wondering if it is possible to delete that email addess off the system so the emails only get sent to my current email (which is also my apple ID).
Apple ID Manage Account
Go to My Apple ID and click Manage your account
1) Apple ID: All about Apple ID security questions
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security -
How to recover my security questions and answers that were given by my installer or get new ones.
Contact iTunes Support online: http://apple.com/emea/support/itunes/contact.html (select Account Security as your help topic) or by phone: Apple Support Numbers
-
i cant find a way to recver them
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570
Maybe you are looking for
-
OpenGL does not work on Satellite L30-X10
Hi there I have a Thoshiba Satellite L 30 - X10 running on Vista home basic. I have a ATI Radeon Xpress 200M Video card. I am able to play DVD's and some games that do not require open gl but when I try to play Wolfenstien or call of duty it get the
-
I have an HP PSC 1610 all in one. To set up my printer I pluged the USB cable into the Mac and had no problems. It obviously has the drivers because it added my printer in Print & Fax and it prints with no problem. What I want to do is unplug my USB
-
Problem with connetction to wrt54g2 via wireless connection with WPA/WPA2 & wireless MAC filter
Hello, I'm Alexey from Novosibirsk, Russia. I have a problem with connection to wrt54g2 from my DELL D630 notebook via wireless connection. When I setup WPA/WPA2 in wireless security and wireless MAC filter I can't connect from notebook to WRT - in W
-
Excel 2013 Standalone - Power Pivot Plug-in not visible or available for activation
Dear Microsoft Team According to your blog, the Excel 2013 standalone SKUs have now been updated to include Power Pivot and Power View. (follow this link: http://blogs.technet.com/b/the_microsoft_excel_support_team_blog/archive/2013/02/27/unable-to-
-
Total newbie needs help installing and setting up Solaris 10 as a server
i'm attempting to set up one computer to act as a file and print server on my home network, so that i can store all of my music and video files on it instead and print to my parallel-only laser printer. 80% of the time i'm using my laptop, so i need