Can I get refund for in-app purchase that doesn't work?

I bought a "no ads" in-app purchase for a game. At first the ads were removed. After a few software updates, the ads come back.
When I asked for a refund, apple refers me to the developer's web site. When I go to the web site, there is no way to ask for support.
Have you ever paid for an in-app purchase that doesn't work? What is the recourse?

If you haven't gotten a refund from iTunes Store before, you might be able to. Get in contact with support to see:
http://www.apple.com/emea/support/itunes/contact.html

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    Click here and ask the iTunes Store staff for a refund.
    (103881)

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