Can i get reimbursed?

a while ago i purchased adobe CS6 production premium which included:
adobe premiere pro CS6
after-effects CS6
Photoshop CS6 Extended
adobe audition CS6
prelude CS6
illustrator CS6
speedgrade CS6
encore CS6
flash Professional CS6
bridge CS6
media encoder CS6
despite the long porcess of proving myself to be a student to apply for the discount, the price was still fairly costly. after i had puchaced it i started to download it onto my windows operated pc laptop. it came in two parts that i had to download but for some reason when i downloaded the second half i would get an error message and this went on for a good number of months. i eventually gave up because i had exams and then cam back to it a few months later to try and get the rest of the programmes. it still didn't want to download so i spoke to some guy on the adobe website. after a series of generic questions i was told to delete all the adobe product off my computer and he will send me  a new file. however when i opened the link he had sent me a free trial to lightroom. i went onto the adobe website to then find that procution premium CS6 was discontinued. i then went on to twitter to complain and then had a long conversation with adobe. they then sent me the links but when i open them it said i was unauthorised access the file, this happened 5-6 times and so we both gave up.
So now im just curious as to what happens now. i have recently purchased a mac and still want some equivalent form of software because i did pay for it and have not been refunded.
if someone could find me a solution or get me in contact with someone who can quickly solve my problem, please do not hesitate.

>spoke to some guy on the adobe website
Did you print a hardcopy of your chat session?
Adobe contact information - http://helpx.adobe.com/contact.html is the only link I have

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