Can I get some advice on why data usage is so high since joining Meteor broadband?
I have been a Meteor 4G broadband customer for 3 months and i have two plans that allows me 80GB per month. Before joining Meteor i was with Three and had a 60GB monthly allowance and I never went over the allowance. Since joining Meteor we are constantly having to switch off the router most of the day because our usage is really high. On average we turn off wifi each day until 6pm in the evening and we still use 1.8GB when only using laptop for one hour!! We have updated all settings on phones for manual updates, my son has PS4 but he does not play online any more. We only use the laptop for reading news etc.... We never watch movies online, occasionally we use YouTube. Can you offer any reasons why this is happening? We are not getting any enjoyment from this service as we are constantly obsessing about how much data we use! We are seriously thinking about cancelling the service.
Hi there NulaF
Have you checked your usage on MyMeteor to see if this matches? Not to forget that MyMeteor can take up to 24 hours to update.
Have a look at your usage and if there is anything that you want to query, call Care. They will then get in touch with Tech and raise a ticket if they have to
-Kyle
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