Can I just do an in-store trade for my old phone?

I still haven't received my shipping materials to trade in my old iPhone (submitted Sept. 28th). I have not had luck reaching the Verizon number. I've heard that people have just walked into Verizon stores and traded their phones successfully for store credit.

bluebird123,
Making sure that you have all the material you need to process this trade in is definitely a priority. We do apologize that you have not received the information yet but we will supply the information you need to get this information. If you are not able to reach them by phone, you can reach them by email by following the link here http://vz.to/1pJQcUb Under the "How do I contact you" section it allows you to fill out a request and it will then go directly to the trade in department. I certainly hope this helps with getting this to you as soon as possible.
CandiceH_VZW
Follow us on Twitter at @VZWSupport

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Can I just do an in-store trade for my old phone?

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