Can I replace an iPhone 5 with a defective lock button and a crack in the screen?

I have an iPhone 5 with a defective lock button. It doesn't work at all anymore and I'm debating going into an Apple Store to get it replaced. But I also have a small crack in the corner. Will that crack keep me from making the exchange?

If apple determines that the damage to the phone was accidental then they may not help. I suggest you make an appointment at an apple store and have them evaluate it. That is the only way you will find out if they will replace it for you

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If I don't have apple care, and I bought my iPhone off somebody else, would Apple still replace my iPhone 5? my lock button and home button have been glitching

my phone has been working fabulously and I bought it off somebody else in next to new condition. however, lately the phone button and lock button haven't been working properly. the phone also heats up and gets quite hot when it's charging sometimes. would Apple replace my phone for free ?

If it is still under warranty and the issue is the result of manufacturer defect, Apple will replace it at no cost.
If the device is not under warranty or the issue is the result of damage, Apple will offer and Out of Warranty Replacement.
Warranty has nothing to do with the person presenting the device, it is entirely determined by the device. Warranty is 1 year from the date of original sale.

HT4623 i disconnected my iphone 4 while it was updating and now its frozen, the screen is showing a apple logo and a loading bar which has been for 9hrs now. please help

i disconnected my iphone 4 while it was updating and now its frozen, the screen is showing a apple logo and a loading bar which has been for 9hrs now. please help

It's not uncommon for it to not work the first time and sometimes, you have to try it a few times. Turn off your antivirus software and your firewall while you are trying to restore the iPad. Enable them again after you restore.
If that still won't work, post back with detailed information as to what exactly does happen as you go through the process.

HT1222 I am having issues with my iphone 4- it keeps locking up and giving me a black screen when i am trying to use it. i took it to the at&t store where they told me i needed to update it. I have the version 4.3.3 and i am unable to do anything else,h

I have an iphone 4g and i am having problems with it locking up at times. It will lock up and give me a blank screen. When I took it to my local AT&T store they advised me to update it. I am using the version 4.3.3 and I have tried to sync to Itunes, but have been unsuccessful. I have not been able to update it at all. When I plug in my phone to the computer, it will not sync at all. Any suggestions?

Oh boy! Acting kind of weird seems to be an understatement, aquaequus!
What type of troubleshooting were we able to do with you? I want to make sure that we can get some sort of resolution for this problem.
It is quite possible the battery door may get your phone in working order again. I'm not sure if the store has it in stock, but it is available in our warehouse for $14.99 which can be ordered via customer service.
Tamara H.
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I got an iphone 5 about 6 months ago. I went to apple 2 months ago with a broken lock button and they have me a new one. My lock button recently broke again so can I go back to apple and get another one seeing that it is still within my first year?

I got the iphone 5 six months ago. The lock button broke two months ago so I went to apple and got a new one. My lock button just recently broke so can I go get another phone seeing that it is still within the first year? Or will they not give me another one seeing I already got a new one? I've had the phone for six months and the lock button has already broke twice.

There is no limit on warranty replacements.
As long as it is defective,not damaged

How can I sync my iPhone with a new iTunes library and not loose apps?

Up until a few days ago I was syncing my iPhone with my PC notebook. Long story short, the machine crashed and I had to re-install. luckily I had a backup of all of the music from my iTunes library which is now hosted on my Mac Mini, but I didn't have a copy of my apps (why iTunes keeps these files outside of the folder I kept my library in I don't know).
Now I'm syncing music and video with my Mac Mini, but when I select that I want to sync apps I get the message that everything on the phone will be deleted.. Is there a way to back up the apps so I can add them to the library and sync them back to the phone without losing them?

I had the same issue with a withdrawn app. Just copy all the .app files from the old directory to somewhere on the new machine, then drag them onto the Application menu item on the left hand side and iTunes will import them as long as you've already registered iTunes for the same account.
Job done! Worked a treat for me - including the app that wasn't available any more.....

How can I link my iPhone with a new MacBook if I have apps on the iPhone from 3 different Apple ID accounts?

Since I live in three diffirent countries and I have 3 Apple ID accounts on my iPhone 4S. Recently I bought a MacBook Pro with Mountain Lion installed.
I am not sure that when I connect my iPhone with a new MacBook all my data (apps, music, podcasts, etc.) will be transferred from the iPhone to MacBook iTunes.
So what should I do to transfer all my data to the new MacBook and to sync the data with iPhone as usual?

Follow the steps here, but when you come to the part about "authorizing" this computer, you will have to do so for each account/Apple Id:
https://discussions.apple.com/docs/DOC-3141

How can I sync my Iphone with a new apple ID and keep the old content?

Just got a new computer and had to create a new apple ID. I want to sync my iphone but keep all my contacts, apps, music, etc. from my old apple ID. How would I go about that?

If you need to authorize your new computer and are unable due to already having five authorized computers, you can deauthorize all computers by doing the following:
Click iTunes Store on the left side of iTunes.
If you're not signed in to the store, click the Account button, then enter your account name and password.
Click the Account button again (your Apple ID appears on the button), enter your password, and then click View Account.
In the Account Information window, click Deauthorize All.
http://support.apple.com/kb/HT1420

IPhone 4 has collapsed lock button and Wifi no longer working. Replacement?

Hello and thanks for any help in advance.
Recently my iPhone 4's lock button collapsed and it is now longer functioning. In reaction to this I visited the Genius Bar and they informed me that it could not be repaired and that I was required, due to my warranty being up, to pay £120 for a replacement. This was as much as I expected at the time. However, shortly afterwards the wifi connection stopped working and my iPhone can no longer sustain connection outwith 2m from the router.
I then phoned my insurance company with this problem, and they informed me that I willbe unable to claim for a replacement as it is a manufacturing defect and not damage. Despite my warranty being up, is there any grounds for argument that such a hardware defect, outside of my control, is reason to claim for a free or reduced price replacement from Apple?
I am unsure where I stand. I have had this phone since May 2011 and it seems ridiculous that a phone that comes with a 2 month contract cannot last, without accident, for the same duration.
Thanks again,
Jamie

The device comes with a 1yr warranty when purchased new, that's it.
Whether there is one or multiple problems with the device is irrelevant. The fact that a hardware failure occurred outside the warranty period is also irrelevant.
Your options are:
Live with it.
Pay the Out of Warranty cost to get a replacement unit
Purchase a used device online
Purchase a new device at full retail cost.
Apple has nothing to do with and did not force you to sign a 2yr contract. The vast majority of users never have a hardware issue. The fact that your device has experienced two hardware failures is merely a fluke.

How do I turn off my phone with a broken lock button and screen doesn't work?

my lock button broke a few months ago and I've been getting along fine without it due to assistive touch. Now, my screen won't work at all.. I can't slide it to open it, can't slide to power off .. only thing I can do is slide down the today thing at the top and slide it back up .. I can get siri to bring me to my password screen but I can't type it in .. any ideas on how to turn off or restart my phone seeing as I can't slide to power off? This happened over night so my phone is at 94% as of right now and I don't want to wait for it to die because that will take forever ..

Honestly the hard really right now to say what you can do. How long have you had the device? If it's under a year you can take it to apple store and they can switch it out for free. If it's over a year then it would be at a paid cost cause they can't fix that issue.
Hope this helps.

How can I activate my iPhone with forgotten iCloud account, email and security questions?, How can I activate my iPhone with forgotten iCloud account, email and security questions?

I forgot my iCloud password, recovery email and security questions, How can I activate or unlink the Apple ID that was used to set up my iPhone? Please help me with this issue. Thank you.

You need to enter the password for the old Apple ID on the phone when it asks.

How can I restore my iPhone 4S with a broken lock button and with a passcode

I have tried restoring the phone by trying to let the battery drain and by plugging it in and holding the home button but that did not work. I also tried using RecBoot but kept getting an error message. The iPhone has a passcode and a broken sleep/wake button so I cannot put it into recovery mode. The holding of the home button method was given to me by Apple (called them). It is running iOS 5.1.1 if it makes any difference. Please help!!

Kjpantano wrote:
... The iPhone has a passcode and a broken sleep/wake button so I cannot put it into recovery mode. ...
Looks like a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is required...
Be sure to make an appointment first...

Can I replace my iPhone 4S for no charge if..

Can I replace my iPhone 4S for no charge if it is still within the 30 days from when it was purchased?

Tommy31 wrote:
Thank you to all. No physical damage. One of the volume buttons is sticking and it is frustrating now and it may become worse if I wait. I am past the 14 day window by a few days. Bummer.
A warranty issue (defective hardware) would justify a replacement. You would receive a refurbished iPhone 4s as the replacement. I recommend that you go to an Apple store (if you have one close by) or a Verizon store to have them check out that sticky volume button.
Good luck.

Currently on a business trip in China. How can I replace my iphone 5's battery?

Currently I'm on a business trip in China. How can I replace my iphone 5's battery? My phone is eligible to the battery replacement program.

This can only be done in the country where you bought the phone originally. But you can call Apple Support to register for that program.

HT5824 i can not trun off my phone because my lock button does not work

i can no trun off my phone because my lock button does not work

Welcome to the Apple Community Shakoya.
Go to settings > general > accessibility > assistive touch > on. This will place a faint icon on the screen, this is then available from any screen and you can turn the phone off by tapping it, tapping device and then tapping lock screen.
This should suffice until you can have your phone fixed.

Can I replace an iPhone 5 with a defective lock button and a crack in the screen?

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