Can I resend am audiobook gift that has been redeemed but can't be located?

Hi all, I have gifted an audiobook on my ipad2 to my sister who redeemed it, but cannot locate it in her itunes account at all. Have tried to resend
as per instructions in itunes by signing in to my account and bringing up gifts (both on ipad and imac), but I don't get the 'resend gift' possibility coming up, I just get 'done'.
Am assuming this is because she did try to open it. She's now asking me to resend it as she says its lost. She hasn't set eyes
on it and as it's a birthday gift, don't want her to have to re-buy it.
Appreciate any help, thanks.

If its showing as 'done' on the resend screen and not giving the resend option then that implies that she redeemed the gift onto her account (or somebody has redeemed it). Did she redeem it, and if she did has she checked that computer/device's library, and tried the Store > Check For Available Downloads menu option on her computer's iTunes to see if that downloads it ? She won't be able to redownload it as audiobooks are a one-time only download.
If she didn't redeem it then try the 'report a problem' page to contact iTunes Support and see what they say : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • I have a gift card that has been redeemed once but still has money on it how do I reredeem it?

    I have a gift card that has been redeemed once but still has money on it how do I reredeem it? If possible

    Expanding on what Niel said, once you redeem a gift card, the amount of the card is registered in your iTunes Store account and the card can be trashed. All you need do now is log into your iTunes Store account, the one you redeemed the card through, and make purchases. The cost will be deducted from your credit balance automatically.
    A couple of caveats/warnings:
    - you can buy anything in the iTunes Store with the balance other than a gift for someone else;
    - if you don't have a credit card also registered to your account, keep careful watch on your balance so you don't overspend it. If you do, the purchase will go through but you won't be able to download anything else, even free content or items you already purchased, until you add another gift card or a credit card to cover the amount you owe.
    Regards.

  • HT201303 How can we delete our credit card details and also why can we not download free apps or by apps with credit from an i store card that has been redeemed????

    How can I delete credit cards details from my iPad Air and why cant I use credit from a i store card that has been redeeme?

    To remove the card's details from your iTunes account, tap on your id in Settings > iTunes & App Store and then tap on 'View Apple ID' on the popup and log into your account  - on your account's page there should be a payments link. Or you can do it via your computer's iTunes : go into the Store > View Account menu option and log into your account, and on your account's details click on the payment details link.
    Changing payment info : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support
    If you don't get the 'none' option on the payment details screen : Why can’t I select None when I edit my Apple ID payment information? - Apple Support
    What happens when you try to buy something ? If you are trying to gift content then you will need to have a credit card on your account, your balance can't be used for gifting ; if you are trying to buy for yourself and you have a credit card on your account then its details need to be correct and complete - but your balance should be charged for the purchase.

  • How will i know if an itunes email gift card has been redeemed by the recepient? do i get a notification?

    I just want to check if the iTunes email gift card has been redeemed (without directly asking the recepient themselves). Is there a way to check that? Would I get an email notificaiton when the gift card is redeemed?

    You can't log into any site and see your account's balance. You can log into your account on your iPad via Settings > iTunes & App Store - on my iOS devices my balance shows at the bottom of, for example, the Featured tab in the App Store app under my account id (or you can view your account via Settings > iTunes & App Stores and it should show on the screen that you are taken to). You may not see anything if your account's balance is zero.
    Not sure what you mean by relationship iTunes has to products. You can buy music, films, TV shows, audiobooks via the iTunes app on your iPad, and apps via the App Store app - what you buy will be tied to your iTunes account.

  • For iOS the ipad version shows the folio that has been published, but the iPhone app is not.

    I am responsible for handling the apps and not at all involved with or know how the folio creation process works.
    When I build the app for iOS the iPad version shows the folio that has been published, but the iPhone app is not showing the folio.
    Is this something related to the build process or how the folio was created?
    The folio also shows up in the Android app (at least the phone I have tested with).
    Thanks,

    "Android and iOS viewers have different requirements for displaying folios. Any folio size you create can appear in an Android viewer. The articles are scaled and letterboxed as needed. However, on the iPad, the viewer displays only folios with a 4:3 aspect ratio. The iPhone viewer displays only folios with a 3:2 or 16:9 (1136x640) aspect ratio."
    Here is the entire post if you'd like to read more: Digital Publishing Suite Help | Creating documents for multiple devices

  • I am trying ot install my cs6 online. it says that my code has been redeemed but i took it off of one of my laptops to download it onto this one. it is still not working. please help

    I am trying ot install my cs6 online. it says that my code has been redeemed but i took it off of one of my laptops to download it onto this one. it is still not working. please help

    Find your serial number quickly
    Download CS6 products
    Activation & Deactivation Help
    Mylenium

  • I keep putting the code in for a i tunes card and it keeps telling me the card has been redeemed but i cant see any money on my account

    i keep putting the code in for a i tunes card and it keeps telling me the card has been redeemed but i cant see any money on my account

    The receipt usually takes more time to receive. I got my receipt from about 7:00pm yesterday at about 10:00pm today.

  • Tabbing isn't working on my Firefox 3.6.10. I am pretty sure it has something to do with something that has been added, but I have no idea what. How do I find what has stopped my tabbing from working?

    I have the "open new windows in new tab instead" marked in Firefox 3.6.10 and it used to work for me just fine, but now it has stopped working and I don't know if it has something to do with some extension or update that has been done or not.

    You can also check for plugins.<br />
    See [[Troubleshooting plugins]]
    Your above posted system details show multiple Java Console extensions.
    You can uninstall (remove) the Java Console extensions and disable the Java Quick Starter extension as you do not need them to run Java applets.
    See http://kb.mozillazine.org/Java#Multiple_Java_Console_extensions
    See also http://www.java.com/en/download/help/quickstarter.xml - What is Java Quick Starter (JQS)? What is the benefit of running JQS? - 6.0
    Disable the Java Quick Starter extension: Tools -> Addons -> Extensions<br />
    Control Panel -> Java -> Advanced tab -> Miscellaneous -> Java Quick Starter (disable)

  • TV show that has been downloaded but Apple TV streams it anyway.

    When I go to watch a TV show that has been downloaded to my iTunes library, Apple TV streams it, instead of playing off my iTunes downloaded file. Is this how it works? I expect that if I download a purchase, that Apple TV would instantly play the local file, and not bother with streaming. Is this something I can correct with a preference config or some digital voodoo?

    Speednet always clocks me at 20-23Mbps, just checked it. ALL my internet functions seem to work well. Apple TV has no problems streaming, Netflix, Hulu, or iTunes radio. I can play any of my iTunes music library with the Apple TV remote. I have also watched two streaming episodes from Apple TV. Additonally, some DVD's that I had ripped to iTunes will play from my iTunes library on Apple TV. My only problem seems to be purchased TV. They show up in iTunes, they show up on Apple TV, both in the TV shows>Purchased pathway, and in the Computers>my iTunes library>TV shows pathway. They just don't seem to play when try the computer>iTunes route.
    Thanks again for your help.
    James

  • Unable to redeem my gift card. Said it has been redeemed but I have never used it.

    MY $25.00 Apple gift card says it has already been redeemed but I have never used it.  What do I do now?

    Hello:
    I think the easiest way to get help would be to contact an Apple store.
    Barry

  • How can i see if my gift card has been redeemed without redeeming it to my account?

    i have a old gift card that i want to give as a gift to someone else, i see the only way to see if it has been used is to "redeem" it by entering the code and redeeming it into your account, but since i want to give it to someone else i cant redeem it into my account, so how do i see if its been redeemed without actually redeeming it?

    The Only way to do that is to try to Redeem it and if it has already been used it will tell you.
    How to Redeem a Code  >  http://support.apple.com/kb/ht1574
    Note:
    iTunes Gift Cards are only Valid in Country of Issue

  • What can i do if my gift card has been cancelled but the bank take the money

    im from venezuela and i bought a gift card. the bank has cancelled my gift card and they has been taken with my money... what can i do in this case?

    You would need to speak directly with the bank.

  • If a gift card has been redeemed, could I know when was it redeemed? (PS: I have the serial number and the redeem code of that card)

    plz

    You can't see a list of when gift cards were redeemed onto an account, you can only see what has been purchased on the account (which doesn't distinguish between how items were paid for).
    Viewing purchase history : http://support.apple.com/kb/HT2727

  • HT201209 I have redemed my itunes card for $25.00. This amount shows next to my name. I cannot figure out how to purchase items using this amount. When I try to apply this, it tells me the promotion has been redeemed but I have not been able to buy anythi

    I have redeemed my itunes card for $25.00. This amount shows next to my account name. I chose songs from the itunes store and added to my wish list, but when I try to purchase these using my $25.00, it tells me this has already been redeemed. How do I buy songs and use my gift card to pay for them?

    The amount is already credited to your account. Purchase something and it will use this balance.

  • How can I change a credit card charge to a gift card that has been redeemed?

    I purchased items from the iTunes store, and thought I would be able to enter an iTunes Gift Card number when the balance was insufficient.
    Instead, the iTunes store charged my Credit Card.  I would like to change this charge to use the redeemed account balance from the gift card.

    Click here and ask the iTunes Store staff for assistance.
    (104950)

Maybe you are looking for

  • CRVS2010 beta - Chart Expert - Data Tab option

    Hello, On the data tab in CR2008 and CRVS2008 there is an option at the top of the tab called Place chart. The option let you select where in the report to place the chart based on the groups the chart has I do not see this option in CRVS2010 on the

  • Slides or Elements of slides missing

    Hi -- I'm VERY FRUSTRATED! I've been using Captivate for years now --- I just upgraded my machine to a top of the line model running Vista. Because of this, I'm using the trial version of Captivate 3 (my old-reliable Captivate 1 doesn't record audio

  • I cannot activate the phone now after upgrading software

    I have an old phone, 3GS that I no longer use and wanted to use for my kid. I had to update Itunes so I did that. When i connected the 3GS which is no longer being used as a phone (but it is unlocked for any provider was using Tmobile) it asked me to

  • Tiger Killed All User Settings & Registrations: Recovery Ideas?

    Booted up today to find every single user setting hosed. Dock was in default setting with bad app links, all bookmarks on Firefox gone, all email settings erased. All software registrations nada. The works. System was shut down normally last night. I

  • Safari 5.1 and Lion 7.2 has been abysmal together!Apple must do something right away!

    Safari has been just awful under Lion 7.2.Buggy point and click response in Facebook,message boards.Constanly rebooting Safari and Finder!Time for a seance for Steve Jobs! Overal the finder has been generally slow and buggy!