Can I Return My Headset Without It's Box?

I bought a Logitech G430 Headset on 11/01/2014 and the hinge where the right side of the headset swivels broke. so it's loose and wont stay over me ear so I dont hear through it like I used to and I can hear alot of the background. I registered it when I bought it on Logitech's website and I checked the warranty. It lasts til 11/01/2017. So I can't find the box. Can I still exchange for a new one?

Greetings Starman12355, and welcome to the forum,
Since headphones are intended to go over your ears, a broken hinge may definitely prevent them from fitting properly. You are outside of our 15 day return/exchange time frame; however, the Logitech G430 headphones you purchased did come with a 3 year manufacturer warranty for parts and 1 year manufacturer warranty for labor. The broken hinge should be covered if it is found to be a manufacturer defect and not damage, which is why I would suggest contacting Logitech directly. It looks like you can file a warranty claim on Logitech's website, and if you have already registered your headphones, then you are a step in the right direction.
Best Buy Return & Exchange Promise
Thank you for connecting with us, and let us know if you have any other questions.
Derek|Social Media Specialist | Best Buy® Corporate
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Can I Return My Headset Without It's Box?

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