Can I search for iDOCS in the Cloud?

We are integrated with our OnPrem system via HCI for Customers and Employees. A change occurred to one of our employees within our ERP system (last name changed). The change came over to our OnPrem system from ERP and an iDOC was generated to send the changed information to the Cloud. The iDOC has a green status and not indicating any errors. However, when we look at the record in the cloud, the last name of the employee is not updated. We checked Business Communication Monitoring and find no errors. So, in summary, the iDOC was sent successfully to the cloud, the record was not updated but there are no errors.
Can you search the cloud for the iDOC that was sent from OnPrem?
How do we go about finding out why the record was not updated?
Thanks in advance for anyone's help on this.
Jeff

Hello Jeff,
There is no direct way of searching an IDOC is cloud for system, as Cloud for system only receives XML messages . Here is what you need to do (I am assuming in WE21 on your ERP system the content type is set to Text/XML and SOAP protocol option is checked )
In HCI message monitor based on the time stamp locate the message which corresponds to the IDOC. In the message monitor log the IDOC no should be listed in a line similar to "com.sap.sod.utils.idoc.soap.idocassign= [0000000001472565,0000000001472565]" and you should see another line for the message ID similar to "com.sap.sod.utils.idoc.soap.messageid= 005056B239651ED480D7B2C829F3878D"
Take the message id from HCI message monitor and then in the web service monitoring in your Cloud system under the advanced section provide the message id to locate the message.
This is bit cumbersome process specifically the HCI monitoring part but as of now this is only way of searching.
Best regards, Abinash

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