Can i sell my software key? don.t need it, can't return it.

I recently purchased a download of Mountain lion, but then realized that i did not need it. Now i am stuck with it. Is there any way i can resell it?

No. It's tied to your Apple ID (apart from being against the terms of use). Downloaded purchases are final as you can't very well return them.
If you have received the key but haven't actually initiated the download you could try contacting Support and seeing whether they will agree to cancel the purchase. Go to https://getsupport.apple.com . Click 'See all products and services', then ' 'iTunes', and then 'iTunes Store', then 'Purchases, Billing & Redemption'.
If you've downloaded the installer then it's possible that they would consider a refund but I would have thought doubtful.

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Since yesterday all my usual .xls files will not open (Office for Mac 2011). Can open .xlxs files. Default 'open with' is Microsoft Excel.app. No software updates done. Have repaired disc permissions. What next?

Since yesterday all my usual .xls files will not open (Office for Mac 2011). CAN open .xlxs files. Default 'open with' is Microsoft Excel.app. No software updates done yesterday or the day before (or maybe a Silverlight or an Acrobat one by accident?). Have repaired disc permissions. HHD name is still same as it always was. What next? Thanks
PS I'm not a great techie so assume I don't know what you're talking about!

You may need to rebuild permissions on your user account. To do this,boot to your Recovery partition (holding down the Command and R keys while booting) and open Terminal from the Utilities menu. In Terminal, type: ‘resetpassword’ (without the ’s), hit return, and select the admin user. You are not going to reset your password. Click on the icon for your Macs hard drive at the top. From the drop down below it select the user account which is having issues. At the bottom of the window, you'll see an area labeled Restore Home Directory Permissions and ACLs. Click the reset button there. The process takes a few minutes. When complete, restart.
Repair User Permissions

I have an ancient laptop (from 2005) that has my entire music library. This laptop barely works and some keys don't type anymore. How can I get all this music transferred to another computer, or available to me on the cloud?

I have an ancient laptop (from 2005) that has my entire music library. This laptop barely works and some keys don't type anymore. How can I get all this music transferred to another computer, or available to me on the cloud?

No... do not move programs.
About the iTunes library files
Your iTunes library files track the media you add to iTunes, how you've organized it, and other information such as playlists. By default, these two files are in your iTunes folder:
Mac OS X: /Users/username/Music/iTunes/
Windows XP: C:\Documents and Settings\username\My Documents\My Music\iTunes\
Windows Vista: C:\Users\username\Music\iTunes\
Windows 7: C:\Users\username\My Music\iTunes\
Windows 8: C:\Users\username\My Music\iTunes\

I need to reprogram the delete and enter key to the left side of a external keyboard for the ipad mini. don't need the caps/lock or ctrl key and due to an injury my daughter can only use her left hand to type. She is using a text to speech app to verbaliz

I need to reprogram the delete and enter key to the left side of a external keyboard for the ipad mini. I don't need the caps/lock or ctrl key. Due to a brain injury my daughter can only use her left hand to type. She also uses a text to speech app to verbalize all of her needs since her speech isn't intelligible any longer either. And her vision was significantly affected also, so the keyboard has to be mounted about 6 inches from her face. So to reach across the keyboard with her left hand to the right side delete and enter button is physically difficult and causes typing errors, which cause people to not understand what shes trying to say.
The best keyboard so far is the Zagg folio mini. I just had to make stickers to enlarge the letters on the key buttons.
Does anyone know how I can reprogram these two keys? Or where I can buy a wireless mini keyboard for Ipad made for lefthanders with these two functions on the left side. I have searched for days and days. It's sooooo important to me that she be able to contribute her voice again. Imagine if you got in a car accident and couldn't speak clearly any longer, but understood everything still. Thanks for any help and suggestions you all take the time to share with me. I really appreciate the kindness of strangers to help me help my daughter.
Sami's mom

Sami\'s mom wrote:
I need to reprogram the delete and enter key to the left side of a external keyboard for the ipad mini.
You cannot.

Can someone please help. I have a really old MacBook that is running really slow. I want to wipe everything and reinstall the latest software but don't know how to do this. Also is there a way of keeping Microsoft Office when doing this? Thanks in advance

Can someone please help. I have a really old MacBook that is running really slow. I want to wipe everything and reinstall the latest software but don't know how to do this. Also is there a way of keeping Microsoft Office when doing this? Thanks in advance

You do realise that wiping the disk means that everything on the disk is erased. Everything. Photos, music, emails, ...
So the first piece of advice is to make sure you have a back up of everything.
You need the OS disk to reintsall the operating system. You will use that disk first to erase the drive, then to reinstall the OS.
Here's the link for the US. http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
As for MS Office, you will need the original disk that it came on to reinstall it.

I have the 64bit version of itunes. When I connect my iphone5 it says that I don't have the correct software and that I need to install itunes 64bit! And I can go no further! Help!

I have the 64bit version of itunes on windows 7. When I connect my iphone5 it says that I don't have the correct software and that I need to install itunes 64bit! And I can go no further! I've uninstalled and reinstalled but it makes no difference. I have no access to other computers so at the moment I don't have a backup for my iphone should anything go wrong.
Please Help!

Hello ekbowers,
It sounds like you have installed the 64 bit version of iTunes, but you continue to the get an error message that suggests to download the 64 bit version any time you connect your iPhone 5. I understand that you have already uninstalled and reinstalled iTunes, but sometimes you may need to uninstall additional components related to iTunes to completely remove it from your system.
I recommend following the steps in this article to completely uninstall iTunes:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Once you have completely uninstalled iTunes, you can download the 65 bit version of iTunes for Windows here:
iTunes 11.0.4 for Windows 64
http://support.apple.com/kb/DL1615
Thank you for using Apple Support Communities.
Best,
Sheila M.

Where can I get a bona fide Acrobat Pro 7. I have a legal key and don't need the latest versions

I am a Lightroom and Photshop user. And sometimes I use Acrobat for simple things. In moving to a new computer I somehow lost my Acrobat Pro 7. I still have a legal key for it and don't need it for much. So I not looking forward to paying € 25, - per month. Anyone know wherr I can get a bona fide version of Acrobat Pro 7? Thanks.

"7" will run fine in XP (or equivalent time period Mac OS). "7" does not do well in Vista. "7" is a no go in Windows 7, 8, 8.1 or any contemporty Mac OS.
The Acrobat 7.x product family passed into "End of Support" many, many years ago; it is not compatible in any contemporay OS.
Be well...

Several keys don't work properly on my MacbookPro keyboard, How can I fix it?

Whenever i press the enter key it writes the letter p and a space, the same with the P key, also the 0 and the ' key don't work at all. If it's not a hardware problem how can i fix this? I really need help because i've tried everything but I havent been able to make my keyboard work right, I have a MacbookPro fron the lates 2012 runing Mavericks.

Jekems,
when you say that “you’ve tried everything”, does everything include having made an appointment at an Apple store to have them diagnose the problem?

My MacBook pro retina display 15 inch (2013) doesn't start. After I press the start button there is only a beep sound at regular interval. The screen remains blank and the keys don,t light up. Can anyone help please?

My MacBook pro retina display 15 inch (2013) doesn't start. After I press the start button there is only a beep sound at regular interval. The screen remains blank and the keys don,t light up. Can anyone help please?

If your MBP is under warranty, bring it to an Apple store and have the technicians fix it. If not, try the steps in this support article:
http://support.apple.com/kb/ts2570
Ciao.

What can I do if my function keys don't work correctly?

QuestionWhat can I do if my function keys don't work correctly?
AnswerFunction keys can mean a few different things. You might be having a problem with the F-keys near the top of your keyboard (F1, F2, etc.), the secondary functions of the F-keys (toggling the wireless or touchpad, for example), or special media keys on your laptop.
There are a few steps you can take to try to resolve these issues. Try the suggestions listed below in the order presented. If a step fixes the problem, you're done! If a step doesn't fix your problem, continue to the next step.
Understand the FN key
First, ensure you understand how to use the FN key. In most newer models, the special utilities of the F-keys are used when you press the F-keys. To use the F-keys, you need to hold FN first. In older models, this was reversed. pressing the F-keys activated the F-keys. The special utilities of the F-keys are used while holding FN. If you're having trouble using your F-keys, try both with and without the FN key.
Reinstall TVAP or Toshiba Flash Cards Utility
Some models may use the Toshiba Value Added Package or the Toshiba Flash Cards Utility. Check the support site to see if these utilities are available for your model. If you see either listed, download and install it. Some models don't use these utilities; it's okay if you don't see either of them.
How To: Identifying and locating the correct driver for your device
Perform a power cycle
Perform a power cycle on your laptop.
How To: Proper Power Cycle Procedure for Laptops
Perform a System Restore
Restore your computer to a previous point when the keys were working correctly.
How To: Understanding System Restore, Refresh, Reset, and, Recovery options in Windows 8 + Video
How To: Perform a system restore in Windows 7
Perform a System Reset
If the previous suggestions don't help, you may want to try a System Reset (also known as a System Recovery). This returns the laptop to factory default conditions. Note that this means any data or application you added will be gone.
How To: Understanding System Restore, Refresh, Reset, and, Recovery options in Windows 8 + Video
How To: Perform system recovery - Windows 7
Seek servicing
If the System Reset didn't fix the problem, your computer could require servicing. Please call customer support.

Contact Apple Support to get it serviced or visit an Apple Store or Authorized Apple Service Provider next to your place.
iPhone - Contact Support - Apple Support

Some of my keys don't work and now I can't login

Yesterday I accidentally spilled some liquid on my keyboard. A vey small amount and generally my computer is fine. I used q tips and paper towels to clean under the keys as best I could, turned it off, and put it in rice. unfortunately a few of my keys don't work--u i j k " : m < . The rest of the keyboard is fine and when I checked my laptop was still working fine. I"ll buy condensed air, and then pop off the keys and clean it if necessary. But I figured even if it didn't fix the problem I'm not buying a new laptop right now so I would just work around the missing keys. But I decided to restart my laptop and now I'm stuck on the login screen bc my password requires some of those keys. I was hoping to use my appleId to get in but I'm never prompted for it after entering wrong passwords. I was going to create a new user and bypass the password but the commands to do that also require those keys. I don't have access to my
installation discs.
Other options?

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+theme

I spilled nail polish remover on my keyboard about 30 some minutes ago... it is okay, the only problem is my some of my keys don't light up anymore. Is there a way I can make them light up again without getting it fixed?

Spilled nail polish remover on keyboard

Hello kallieford and welcome to Apple Support Communities,
"my some of my keys don't light up"
Well if that's the only thing that happened you're very lucky. I would have expected severe keyboard issues!
Losing a few leds on the keyboard is pretty minor.

Hi, I forgot my user password mac 10.9.4 I don't need it to log in but i need it to make changes, etc. It says a password hasn't been set for this account but it still asks for one when i click on the lock icon. can anyone help me? thx!

Hi, I forgot my user password mac 10.9.4 I don't need it to log in but i need it to make changes, etc. It says a password hasn't been set for this account but it still asks for one when i click on the lock icon. can anyone help me? thx!

This is a little confusing since you say you have forgotten your password and then the system says you have not entered a password. Even with an Admin account you must have a password to install software.
If you are using Mac OS X 10.7 or above, you can change the admin password by restarting holding the Command and R keys, from the menu bar select Utilities, then Terminal. When the Terminal window opens, at the cursor type exactly:
resetpassword
and press Enter. When the Reset Password window opens, select the internal hard drive, and then the user account. Type a new password twice, leave the Hint blank, and then Save. Accept the next dialog that opens, and at the bottom of the Reset Password window agree to resetting the home directory permissions.
Quit the Reset Password window, go to the apple left side of the menu bar, Restart.
And you have a new password for your account.

Macbook pro 13inch,mid2010 qwertyu keys don't work after upgrade os x Yosemite

macbook pro 13inch,mid2010 qwertyu keys don't work after I upgrade os x 10.10 Yosemite. but it works on keyboard viewer. I'm not sure if it's hardware or software problem, how can I fix it?

Hello there, kipolo.
Great job using the Keyboard viewer to troubleshoot your issue so far. The following Knowledge Base article provides a great checklists of steps to pinpoint the issue a bit further:
One or more keys on the keyboard do not respond - Apple Support
Some keys don't work as expected
From the Apple menu, choose System Preferences.
From the View menu, choose Speech.
Click the Text to Speech tab.
If "Speak selected text when the key is pressed" is enabled, the key or key combination set to speak text cannot be used for other purposes or used to type text--click Set Key and change it to a less-commonly used key combination (try to use modifier keys such as Shift, Command, Option, and Control). Or, disable the "Speak selected text when the key is pressed" option.
Click the Accessibilty or Universal Access pane in System Preferences, then click the Keyboard tab.
Make sure that Slow Keys is turned off. With Slow Keys on, you need to press a key for a longer period of time for it to be recognized.
In the Accessibilty or Universal Access pane, click the Mouse tab, and make sure Mouse Keys is turned off. With Mouse Keys enabled, you cannot use the Numeric Keypad to enter numbers--instead the keypad moves the pointer (cursor). (There is an option to enable Mouse Keys with five presses of the Option key; you may want to turn that option off to avoid accidentally enabling it.) If Mouse Keys is enabled and you are using a keyboard with no numeric keypad or Num Lock function, see Unable to type while Mouse Keys is enabled in Mac OS X.
If the function keys on the top row of the keyboard are not working as expected, see Mac OS X: How to change the behavior of function keys.
If the issue persists, use Keyboard Viewer to help isolate the issue:
Click the Language & Text pane (Mac OS X v10.6) or International pane (Mac OS X v10.5.8 or earlier) in System Preferences.
Click the Input Sources tab (or Input Menu tab in Mac OS X 10.5.8 or earlier).
Click the Keyboard & Character Viewer "On" checkbox to select it (click the Keyboard Viewer "On" checkbox in Mac OS X 10.5.8 or earlier).
From the Input (flag) menu, choose Show Keyboard Viewer.
If the keyboard is connected and detected by OS X, the keys you type will highlight in the Keyboard Viewer window. Open TextEdit (or any text application), and try to type something using the keys that were previously not responding to see if they highlight in Keyboard Viewer.
Start from the Mac OS X Install Disc, choose Terminal from the Utilities menu and test the keys which were previously not working. If the keys work while started from the Install disc, then the keyboard itself is working correctly. Use How to troubleshoot a software issue to isolate the software issue that may be causing the keys to not respond.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Can I return my iPad to previous software update

Having updated to iOS 8 my ipad 2 is very slow and buggy. Can I return it to iOS 7.

Sorry, no. Apple does not support downgrading.
You can try giving your iPad a reset. Hold down the sleep and home keys for about 20 seconds. When you see the silver apple, let go and let it reboot and see if that helps. You can also try to force quit extra apps to free up system resources. Double tap the home button. Flick the previews for any apps you don't need off the page to close them, then single tap the home button to exit the mode.
If that doesn't help you can look into restoring your iPad. I don't have a link handy to the article, but basically it's backing up your data then 'erasing' your iPad back to just the basic operating system. You then restore your data from that backup. Sometimes a fresh start can clear out cobwebs.

Can i sell my software key? don.t need it, can't return it.

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