Can i speak with a customer service rep
I have a few ipods each have differnt music from computers I have owned over the years. They are each accounts I set up with differnt emails. These are all me with my CC Date of Birth and address. Can i put all of may music under one account on this computer ? I would like to get a new I touch because I want all the music on one device. please let me know
jeff
<Edited by Host>
There is no way to merge Apple ID's.
You can load media from multiple Apple ID's onto a single computer share that with multiple iDevices.
None of this requires interaction from Apple... but it will require effort on your part.
Starting with authorizing a single computer for each of the associated Apple ID's.
Stop creating new Apple ID's every time you get a new device, there is no logical reason to do this. In fact, it's rather unintelligent.
Then connect each of your devices and tell iTunes what specifically to sync to those devices.
Similar Messages
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I need to speak with a customer service rep to transfer a paid account to a different email.
The main user of this paid account left the company, so we are unable to access the main account. We would like to transfer the paid subscription over to a different email. I cannot figure out how to speak with a representative, as when I filled out information to "Contact Us" at 3:00pm EST it said that there were no custmer service agents avalable.
I would love to find out how I can speak with someone to arrange this.
Thank you.Hi Josh,
Yes. This issue was resolved.
Thanks,
Colleen
COLLEEN GIBSON|Presidential Associate, Public Relations and Global Social & Digital Marketing
Bobbi Brown Cosmetics | 575 Broadway, 4th Floor NY, NY 10012
TEL: 646.613.5937
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cid:[email protected]
Follow Bobbi at: www.everythingbobbi.com<http://www.everythingbobbi.com/>
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I am having an issue and need to speak with a customer service rep.
I resently bought a Sony TV, it came with the TV the remote and batteries, a reference guide witch nothing was packaged, I also recieved the stand but no screws or hardware. I spoke with a rep ( Fermin) who gave me wrong info and sent me 1 screw, I then called back and spoke with another rep ( Eco) who was helpful in finding the parts and hardware that I needed, but what I recieved was the screws but no brackets ( witch ia called the neck). I called again and spoke with James who transfered my to Mel who told me she ordered the brackets for me and said it is to be expodited for a 2 day shipping, witch should have gotten here yesterday ( 8/6/15), but no shipment. I then called again today and spoke with Stewart who was able to tell me that the part was not in stock and I would have to wait another 7 to 10 business days. This is not fear for a customer to go though this on a TV that was manufactured in April 2015, I need to speak with someone on this issue being it is still not resolved, I also need some kind of compensation on this matter being I cannot return this TV given the time I have spent with Sony. I have a reference # E61563317 to back up all of my claims. I wish to be contacted on this matter or I will go public cause I am very upset at this.
Hi Josh,
Yes. This issue was resolved.
Thanks,
Colleen
COLLEEN GIBSON|Presidential Associate, Public Relations and Global Social & Digital Marketing
Bobbi Brown Cosmetics | 575 Broadway, 4th Floor NY, NY 10012
TEL: 646.613.5937
[email protected]<mailto:[email protected]>
cid:[email protected]
Follow Bobbi at: www.everythingbobbi.com<http://www.everythingbobbi.com/>
Follow us on Twitter: @BobbiBrown
Become a Facebook Fan: www.facebook.com/BobbiBrown<http://www.facebook.com/BobbiBrown>
Visit ELCPress.com for High-Res Images & Press Information -
I have a speck behind the screen - It is not a dead pixel, and its is no coffee spot - cause it would then be on the outer side - I went to the genius bar in NY and they agreed it was behind the screen. And nothing I would have been able to put it. The problem is they want $500 plus to fix it. Something I did not put there! the bigger problem is I am out of warranty - I got the 17' Mac Book Pro in Ny and a day later left the country and returned only last month, two years later. I noticed the speck only after 3months after my purchase. Its not big but its an eyesore. Especally when I work on Photographs and edit my films. I am not paying $40 just so customer service even agrees to talk to me. Sad but true
I got that part and yes it is totally my fault, I did show it to the apple rep. there, he had no idea what that speck/spot behind the screen was and how it got there, just like the rep. in NY at the genius bar, any way the rep. there wanted to take it in and open it up, and seriously speaking I was not confident in him, specially when he did not even know how or what it was. I had too much stuff already in there and I don't think they had that generation laptop there yet. Plus who wants his brand new machine opened/fixed that soon. Just in case I wanted to there would not be a resale value for that.
You would really have to look at it to wonder. Any way I serioulsy think its a good study matter. I did not even know that there were two films, or glasses on the screen - because it looks embeded. Until you see it you would not know but when you do it never goes. I am not a tech. but if I were I would definitely want to get to the bottom of it. Maybe I should just pay Apple to figure the issue, but am afraid that $40 plus would jsut go towards nothing as they would then tell me to pay the fixing charges and believe me its just a speck I wish I had never noticed other than the fact that I keep thinking I should move back to Sony. I mean I love ripping out my Macbook Pro at film meets. And I do need a faster machine soon.
Thanks for your response and stand for Apple, but I had reasons to act the way I did then, and I am simply going to bear the consequence - but this msg. will help me and future buyers to pay heed and act before expecting too much, There is no free lunch, then again I don't want to pay for lunch I already don't like or may not like.
Thanks again -
Need to email customer service management or supervisor to get an issue resolved. I don't see any email options only chat and call and I don't have time to do another hour phone call today.
There is no email for customer support. Your options are phone, chat, or social media. Or perhaps going in to a corporate store in person? Since you haven't given a clue as to what your unresolved issue is, it's hard to know what the best approach would be.
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Help
Onlysuper21 and Laufer10, I can certainly assist you with these issues. I recently traveled abroad and I know how important it can be to have a working phone while you are there. You can always contact our Global Support by dialing 908-559-4899. We do also offer chat on vzw.com under the Contact Us tab. Chat is available from 10am -7pm central time. The option will only show when a representative is available. If you are still having issues, please send me (@MarquiaF_VZW) a direct message with your name and mobile number so that I can review your account.
MarquiaF_VZW
Follow us on Twitter @VZWSupport -
NEED TO SPEAK WITH CUSTOMER SERVICE REP -- Verizon sent my bill to collections
My name is Timothy. I would like to dispute a Verizon Wireless debt on a closed account. The account in question was opened in July of 2011 and suspended over the phone, due to unemployment, in the year 2013. Prior to the suspension of the aforementioned account, I was current on all payments, not once having any late payments associated with the account. I was told that suspending the account could be handled easily over the phone, however, I was uninformed at the time that the suspension of an account was only allowed for a certain amount of days before the account resumed repayment. I received no verbal, or written communication (e.g. bills, letters, e-mails) to inform me that the account had been resumed, so a debt continued to collect with the Verizon account without my knowledge. The phone never had service, even while I was apparently being charged, so I assumed my account was still suspended. I only became aware of this debt when I viewed my credit report through Credit Karma. Once discovering the debt, I then purchased a full credit report through all three credit bureaus and found that I have a debt to Verizon Wireless totaling $607.00 for the account in question. I now have a derogatory mark on my credit report, due to a bill that I did not know existed. I then attempted to contact a Verizon representative in order to dispute the charges, and I was unable to reach a human representative. I did however find the address for the Verizon Wireless NRO. I sent a my dispute letter March 30th, 2014, and have yet to hear from a representative. Therefore, I would like to request that I be contacted about the debt to discuss my options. I would prefer to speak to a person, rather than be shuffled around electronically or on the customer service line. Please help ASAP, as this is greatly affecting my credit, and thus various aspects of my life. I know that if I post my phone number on this forum that it will be edited out, so if any representative can email me, I will gladly provide my contact information as well as my account number (which I just found today by using a loophole I found on this forum to reach a human representative on the phone by calling the main customer service line, pressing 6, and then pressing 4.) Please make this process easier for me than it has been, as I am very displeased with the customer service I have received so far. Thank you, and I look forward to hearing from a representative.
Elector, I have seen you posting similar things to other posts throughout this forum. While I appreciate that you are trying to help, it seems that you did not read the entirety of my post.
I received no communication regarding this bill. Nor did the representative I spoke to about suspending the account tell me that there was a time frame for suspension. Nor was I informed that there is suspension with billing. There were absolutely no letters, no phone calls, and no emails about the charges, or about my account being sent to collections. The phone had no service, so I was unaware that it was continuing to be billed. It doesn't make much sense to be billed for a phone that I cannot use.
I do not appreciate you attempting to discredit my post (and others like it) by telling me there is absolutely nothing that can be done, when I have seen others in this forum, with the exact same problem, who have had their issues resolved. I will be persistent in finding resolution for this issue, because Verizon was not persistent in contacting me, despite the fact that I was a loyal customer who was always current on their bill until the suspension. Regardless, Verizon should have contacted me to tell me the bill was not in suspension anymore, and I would have gladly paid the bill, as I had with every bill prior to that. The issue is not non-payment, the issue is their lack of communication with their loyal customers.
People who try to invalidate customer complaints (without complete information on the matter) are the reason that Verizon can get away with negligent customer service, and I'm sure I'm not the only one who would appreciate it if you would only post in this forum if you have ACTUAL assistance to offer. Again, thank you for your help but I would prefer to speak to a Verizon Representative about this matter. -
NOT thrilled with the customer service I just received.
I just ended a call with a customer service representative by the name of Amber.
Like the many users on this forum, I was up at 12:00am on 9/12 pre-ordering 2 Iphone 6+ 128g devices. Throughout the pre-order process, I was shown a delivery date of no later than 7:00pm on Sept. 19th. I submitted my order within minutes, only to wake up to an e-mail with a delivery date of 10/7/14. I called customer service that day and was told that I would have the phones on Sept. 19th despite what the email said. Now five days later, my order status remains "we received your order and it is in process" and the Expected Ship Date is "Not available at this time." Further, my credit card has yet to be charged. Other users on this forum submitted their orders for the same phones after me, yet have receveid tracking numbers showing a deliver date of Sept. 19th.
While on the phone with Amber, she suggested that I go to a retailer on Friday to see if I can get the devices. Needless to say, I was quite offended by her recommendation. I reminded her that I intended on renewing two contracts with Verizon in exchange for two phones being in my hands on Friday. I also suggested that if she wants me to go to a retailer, then Verizon runs the risk of losing my longstanding account if another provider provides me with a better deal. She then back tracked and said that was not what she was trying to suggest.
Verizon, I would like to speak or deal with a customer service rep who can give me assurance that my pre-ordered phones will be delivered on 9/19 as was promised when I placed by pre-order just minutes after they went up for pre-sale. With all due respect, I am looking for answers, not a link to an order status page that I have been checking far too often over the last five days. Thank you.GMSwaim88,
Thank you so much for those details. We strive to provide you with the best customer service there is to offer. I have sent you a private message. Please respond back to that message for me.
KevinR_VZW
Follow us on Twitter @VZWSupport -
Better Customer Service reps that know what they are doing.
I recently had the horrible experience of trying to dispute a matter over the phone with a customer service rep, which was a HUGE hassle. I had an easier time looking up the information on the internet and doing it myself because all the reps like to do is transfer from one person to the next without ever answering any questions. Are the reps even trained? It didn't seem like it to me. They were rude and couldn't answer any questions I had which is part of the reason I didn't want verizon in the first place. . . They don't make you feel like you are anything more than a dollar sign
I have only been with Verizon 1 week. Loving the service itself but the customer reps are not even medicore. Everytime I call I give the same information to a rep that passes me to another and yet another and I give the same information over and over. Then I get hung up on and no one calls me back. I have to then go through the process yet AGAIN. I try live chat and almost an hour later and giving the same information to that rep repeatedly in the same chat conversation - I am still trying to get the issue resolved. Come on Verizon get with it.
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Possible to meet with Customer Service Rep, rather than call?
We have been overcharged on our bill (ATT Uverse) on so many occasions, and there are so many inaccuracies on the bills submitted, that we need to sit face-to-face with an intelligent customer service representative and go through all the bills for the last 5 months, in order to reach a comprehensive solution. Calling customer service has not been helpful. They seem to be looking at different charges and different bills than the ones in front of us, not to mention the incompetency of some of the reps with whom we have been dealing. I am considering filing a complaint with the Better Business Bureau...however, I want to give it one last try, before filing as many complaints as possible. Is there a way to meet (not call) with a customer service representative, who can go through the hard copy bills with us? Would going to their corporate office help?
Send a message to the ATT Customer Care team. This group has been known to get things done but give them two to three business days to respond. Be sure to include a detailed message of your issues along with your name and account number.
Watch the little blue envelope at the top of this page for a reply. -
Two customer service reps cannot be wrong? or can they!!!
I ordered triple play last year as i was getting a better price if I included the TV, I never connected the DVR or TV service as I like my DirecTV NFL package.
After one year, I noticed that Verizon was charging me 20 dollars for the DVR so I called the customer service and asked If I can just downgrade my service to double play, I was told yes and that price will go down by 25 dollars to around 63 dollars a month.
I returned my equipment to the local Verizon store, after a week I started getting voice mail messages during day time to my home number that my TV service will get cancelled if I do not call them back, no extension number was provided.
I called the general customer service number and they said they understand I want to cancel my TV service due to cost of DVR.
I asked to confirm what my cost will be for double play from now, I was clearly told 63 dollars and some cents.
One week later I get a bill for more than 100 dollars????
I have put an order with comcast to provide me services starting next billing cycle, should not be hard to port my number.
I do not beleive I am upset just because I was charged more but more importantly about being lied to by two of your customer service reps. Is this a coincidence or is it a culture in your company ???It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www.verizon.com/contactus
Choose “Live Chat.”
If a chat agent is available to assist you, the chat link will become live after the page is fully loaded. -
Installed my Photoshop Elements 7 on my new laptop. Says my serial number is invalid. Chatted with customer service rep and she says the number should work. What now?
Hi,
Did the serial number come from a boxed set and previously installed from disc and are you now trying to install from a download?
If so, that will not work - the serial numbers are different.
If you don't have a dvd drive on your new system, perhaps you could get someone to copy your disc to a memory stick and install from that.
Brian -
@
Meshell1403,
We strive to wow our customers with our customer service, I am saddened to learn that this has not been your experience. I am here to help and want to ensure we go over all of your concerns. What's going on? If you prefer to discuss this privately, please send me a direct message.
AndreaS_VZW
Follow us on Twitter @VZWSupport -
A paying customer who's fed up with your 'customer service'
Let me see - I'm paying customer trying to renew a subscription that was a reduced rate (hence why I'm not doing it online) - and sometimes I actually want to speak to a human being for a sales transaction. I'm also a customer who's purchased your products repeatedly since the early 2000's if not earlier, and have been an enthusiastic supporter of your products.
That's going to stop now - if I can.
In brief, here's 2 data points that make me reconsider if I want to have anything to do with your company:
1.5 hours on hold in a queue AFTER I did the 'Adobe calls you back, estimated wait time of 4 mins'. This is a phone queue - most large companies and organizations have figured out how to make one of these work properly.
I call through to direct sales for Creative Suite and get the 'there is no phone support for this product - please go online, we will now disconnect this call'. You have a phone tree that doesn't allow you to return to the main menu OR speak to a sales rep - in 2014? Really? Is there not a way to cut costs and actually care about your customers? Is shoving all your interactions online the answer? Will your shareholders like the decreased sales that come as a direct result of losing customers due to shoddy customer service practices?
I'm a loyal paying customer, and will resubscribe because I need it for work, but honestly, I'm fed up. Not that I think anything will ever change here - we can complain in the forums, file complaints to the BBB (I know, silly me) and a sympathetic customer service rep will try and help us even though the issues are systemic and involve brand loyalty and reputation. Nothing will change, and I've essentially given up on your brand and products. There is nothing worse than a company who has betrayed its loyalest customers, but in the end, it's your fault for not understanding the basics of customer service. It's ironic that you're in the creativity business. Creativity is about innovating, improving and designing solutions, and creating positive emotion. I feel sorry for a company that cares so little for its customers and is so out of touch with what matters in business, that you've lost the creative spark that caused me to love your brand in the first place. I hope you enjoy your arrogance. We'll continue to use your products, but every time I launch one of them, I'll curse you and hope you fail.Hi SadGamerGeek,
Welcome to the community and thanks for posting!
Sorry for the problems you're having with your broadband speed and for the time it's taking to sort out. I can help you from here. Click on my username and under the section "about me" you'll see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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The lies that customer services reps tell you.
My horrible experience with Verizon customer service today, 3 different representatives completely lied to me and told me 3 different instructions on how to get the new iPhone 6 plus which resulted in me losing my whole day for nothing. Only to have a Verizon customer service supervisor tell me that there was no records of any of my conversations with any of these customer service reps. Needless to say as a customer I am so unhappy with the way I have been treated and lied to that I don’t even feel safe keeping my service with Verizon. I am afraid and that the next time I call with a question I now have no trust in anything that a Verizon customer service rep tells me. Read the below for details in my awful and exhausting expertise with Verizon today.
Today I went down to the Apple store to edge up my phone to the new iPhone 6 Plus. If you are told that you can do this as well think again. I know Apple has restricted when the new phones are available for the cell phone providers but they should have thought of a way for customers to more easily get phones through the Apple store since they don’t have it. To start this story off I had pre ordered the new iPhone 6 plus back in the beginning of September which I was going to have it shipped to the address I was living at. The pre order was not going to make it to me until October 28. Well last week I had to move and needed to change my shipping address. So when I called Verizon they said that they would have to cancel my order and re do it all over again in order to change the address, this sent my shipping date of the pre order back to October 31. I then asked if I were to find the phone at the Apple store sooner could I cancel this order and get it there. I was told that I would be able to go into the Apple store and get the phone if they got it in stock before I received my pre order. This morning I attempted to do exactly that. I called the Apple store to see if they had the iPhone 6 Plus in stock and they did, which has been hard to find lately. I then proceeded and called Verizon to cancel my pre order and ask about how I would go about getting my phone at Apple. The person I talked to said that when I got to the Apple store and got my phone and before I paid all I need to do was call Verizon back and that they would work out a way to pay my remaining balance on my edge phone. I then drove 20 miles to the Apple store and did what I was told and called Verizon when I got there, they said that what the other person from Verizon said was not true. This new person told me what I had to do now was go to the Verizon store and pay my remaining balance and turn my phone in. Then I would be able to go back to Apple and get the new phone and keep my edge plan. At this point from talking to many people with Verizon and having to re explain what I was try to do, I asked this guy to put a note in my account of what he told me. This way when I got to the store they would know what I was trying to do. So I drove 5 miles back from where I came and got to the Verizon store, not a dealer the actual store, and talked to a sales associate who then told me there wasn’t a way for them to do what the guy on the phone said they could do. I was told by this sales associate and a manager that their system would only let me pay my remaining balance singularity, that the only way their system would let me pay my remaining balance to edge up was if I was getting the phone through them at the Verizon store. This didn’t make any since to me because I was still getting my plan though Verizon just not through that particular store. I began to get a little upset and told the sales associate to call Verizon and ask them what to do because every person I talked to on the phone though Verizon told me that I would be able to get my phone at Apple and edge up. They didn’t call at first instead they kept trying to get it to work though their system. The manager then told me again that they couldn’t do it and I insisted that they call Verizon and figure this out because I have driven so far and canceled my pre order to trade in my phone and now I am being told I cant. The manager then walked away and told his sales associate to call them. After waiting another 20 minutes for Verizon to answer the two associates talked about what I was trying to do and this new person on the phone wanted to talk to me. She made me explain my story all over again what I was told and a what I was trying to do and she said that what the people at Verizon store said was true and that they don’t know what the other people were talking about and that I can’t pay my remaining balance on my phone do I could edge up and get my phone at the Apple store. I told her then why has everyone been telling me I can, she said I don’t know, I told her that wasn’t good enough. By this time I was really upset and started to raise my voice a little bit. I have worked in the customer service industry for over 10 years and I know that when a customer is yelling at you it’s a bit unnerving. So I kept my cool as much as I could and didn’t swear or anything. I merely made my point that this wasn’t right and that I felt much abused as a customer. There is no reason why I should be lied to by more than one person, if I would have known that I couldn’t at first then I would have been just fine waiting until the end of October to get my pre order. Though I got so excited that the Apple store had the phone that I wanted and that Verizon told me I would be able to go down there and get it and then I rushed through my job, skipped lunch and canceled an appointment to do this just to find out I was lied to and sent on a wild goose chase, this just wasn’t right. While I had the latest person on the phone I asked if my calls have been recorded and noted to see if there was any documentation as to what I have been told and she said no there wasn’t, I told her that this was unacceptable from a customer service stand point. So I left the Verizon store really unhappy, upset and empty handed. The impression I got from both the sales associate from the store and this new person on the phone was that they wanted to make sure that the money I would pay for the phone went to them and not someone else. Which is poor customer services ethics. Also I lost my place in line for the pre order and would probably have to wait even longer to get it. So now I am beating if I should just cancel my line and get the phone through a different provider that won’t send me through the ringer when I call customer service.I had the same exact thing happen to me. I can't believe the lies these customer service people are told to tell yiu
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