Can I stop Apple's spam filters restricting genuine mail messages

I suspect that a genuine e-mail has been wrongly treated as spam by Apple's internal spam filters? The item in question is an e-newsletter from a UK preserved railway company of which I am a member. The sender has checked the log files and verified that the item has been successfully sent to the correct address, but it has not arrived in my Mail account, either in the in box or the junk folder. I suspect that for some reason the Apple automatic spam filter is preventing the newsletter from reaching me. How do find out if that is the case and then tell Apple that their filter is treating genuine mail as spam, without having to pay for contact with Apple support?

It's not there either. I suspect that Apple are employing some sort of spam mail filters which come into effect before the mail reaches either my iCloud account or the mail account. In the past I have reported some persistent spam to Apple by forwarding it to [email protected] I then stopped receiving that spam, so they must be filtering it at a higher level. The e-newsletter is sent out by the railway as a bulk e-mail, so I suspect that its falling foul of Apple's filters. How can I get that message to Apple. They are causing the problem, so I don't see why I should have to pay a support fee for the privilege of telling them!

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Users like this
[email protected]
http://talk.sonymobile.com/people/aiiaii%40hotmail.com
abuse the like feature and it become an issue to keep track of REAL threads since the forum's feed its covered by this
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

I checked the user and he/she seems ok
However i feel the widget's size need to be increased
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Bypass spam filters for certain mail addresses

I am looking for a way to bypass virus checks on mail from a certain mail user (actually system mail sent from a process that we have, so we can trust it).
I have been playing with the @bypassspam_checksacl = qw( [email protected] ); entry in /etc/amavisd.conf but this doesn't seem to bypass as I would expect.
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Greetings
there is probably more than one way to skin a cat.
here is a postfix only method however i'm not sure if it will pass all before amavid. so see the snippit from the amavisd.conf below.
main.cf
smtpd_recipient_restrictions = hash:/etc/postfix/spamlovers, .....
create a file call spamlovers
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((snip)) amavisd.conf
# %bypass_virus_checks, @bypass_virus_checks_acl and $bypass_virus_checks_re
# lookup tables:
# (this is mainly a time-saving option, unlike virus_lovers* !)
# Similar in concept to %virus_lovers, a hash %bypass_virus_checks,
# access list @bypass_virus_checks_acl and regexp list
$bypass_virus_checks_re
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# but only if ALL recipients match the lookup.
# %bypass_virus_checks/@bypass_virus_checks_acl/$bypass_virus_checks_re
# do NOT GUARANTEE the message will NOT be checked for viruses - this may
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# not all of them match these lookup tables. To guarantee virus delivery,
# a recipient must also match %virus_lovers/@virus_lovers_acl lookups
# (but see milter limitations above),
# NOTE: it would not be clever to base virus checks on SENDER address,
# since there are no guarantees that it is genuine. Many viruses
# and spam messages fake sender address. To achieve selective filtering
# based on the source of the mail (e.g. IP address, MTA port number, ...),
# use mechanisms provided by MTA if available.
# Similar to lookup tables controlling virus checking,
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# %spam_lovers, @spam_lovers_acl
# %banned_files_lovers, @banned_files_lovers_acl
# and:
# %bypass_spam_checks/@bypass_spam_checks_acl/$bypass_spam_checks_re
# (but no bypass_banned_checks, as $bypass_decode_parts controls it
already)
# See README.lookups for detailsabout the syntax.
# The following example disables spam checking altogether,
# since it matches any recipient e-mail address (any address
# is a subdomain of the top-level root DNS domain):
# @bypass_spam_checks_acl = qw( . );
# See README.lookups for further detail, and examples below.
# $virus_lovers{lc("postmaster\@$mydomain")} = 1;
# $virus_lovers{lc('[email protected]')} = 1;
# $virus_lovers{lc('[email protected]')} = 1;
# $virus_lovers{lc('some.user@')} = 1; # this recipient, regardless of
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subdomains
# $virus_lovers{lc('.example.com')}= 1; # this domain, including its
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#or:
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# $bypass_virus_checks{lc('[email protected]')} = 1;
# @bypass_virus_checks_acl = qw( some.ddd !butnot.example.com
.example.com );
# @virus_lovers_acl = qw( [email protected] );
# $virus_lovers_re = new_RE( qr'(helpdesk|postmaster)@example\.com$'i );
# $spam_lovers{lc("postmaster\@$mydomain")} = 1;
# $spam_lovers{lc('[email protected]')} = 1;
# $spam_lovers{lc('[email protected]')} = 1;
# @spam_lovers_acl = qw( !.example.com );
# $spam_lovers_re = new_RE( qr'^user@example\.com$'i );
# don't run spam check for these RECIPIENT domains:
# @bypass_spam_checks_acl = qw( d1.com .d2.com a.d3.com );
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# @bypass_spam_checks_acl = qw( !d1.com !.d2.com !a.d3.com . );
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# (a downside of which is that such mail will not count as ham in SA
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I'm sure anyone of these methods will allow the lovers of the blessed spam to fill their hearts content. Hope you have good hard drives
--j

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