Can I use my new Palm desktop software (Centro) to backup my old Treo 700p before syncing the Centro?

My computer crashed shortly before I upgraded to a new Centro. I need to backup the data on my 700p so I can transfer it to the Centro. Do I need to install the old Palm desktop first, or can I use the Centro software to back up the 700p?
Thanks
Post relates to: Centro (Sprint)

The Sprint version of the Centro still ships with Palm Desktop 4.2, which should be the same as you were previously using with your 700p.
My understanding is that only the AT&T and Verizon versions of the Centro (and probably the new Unlocked Centro) ship with the new Desktop 6.2 by Access.
As for the bonus applications, I have the AT&T Centro and all of the bonus apps were actually accessed via online download directly to the phone. And if I remember correctly, Documents To Go v.10 including the desktop application, was also done via download rather than being installed on the disc. Required entering the correct registration/activation codes. I guess they've gotten away from including this software directly on the installation disc.
Post relates to: Centro (AT&T)
Message Edited by smkranz on 06-29-2008 12:25 PM
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Similar Messages

New Palm Desktop Software Problems

I am a longtime Palm user and I just upgraded my phone to the Palm Centro. The phone is great, but the software upgraded with it to the Access version and it's horrible! There are all kinds of features gone (e.g. background color) or there but not working (e.g. birthdays), and I get error messages when I hotsync about it not being able to open the file for backup of PMTraceDatabase. And I'm not even using it on Vista.
Does anyone have any suggestions or know if you can use an older version of Palm with the centro?
Palm is about to lose a long-time customer....
Post relates to: Centro (AT&T)

you need to completely uninstall the 6.2 version of your palm desktop then reinstall the 4.2 version http://www.palm.com/us/support/downloads/windesk42v.html
the 6.2 version doesnt have color coding feature...
PMtraceDatabase is an ignorable message....
Post relates to: Centro (Unlocked GSM)

Palm Desktop Software

I have had this Palm for awhile. I used it on my work computer but changing to home computer. I downloaded software from website. I can sync the Palm to the Palm Desktop Software without a problem or errors. When I open the desktop software, it won't let me open or click anywhere on the screen. A box pops up with the following information;
Palm Desktop Application has encountered a problem and needs to close. We are sorry for the inconvenience.
It gives me 3 buttons to click: Debug, Send Error Report, Don't send. If I click on Don't send or Debug, the window will close. I have removed the program and downloaded again, but I have the same experience.
Any help would be welcomed.
Post relates to: Tungsten E2

First thing is first that text size is really small and I have horrible eyes.
Ok next is the troubleshooting, what we are going to need to do is figuring what is causing the palm desktop to crash, I bet it is your data, so lets see if I am right.
You first need to locate your userfolder, it is located in program files/palm/username/
Once you have your user folder in that folder you will see a bunch of folders, I'm first concerned with datebook. Go in datebook and look for the datebook.dat file, cut that file out of that folder and place in the root of your userfolder.
Going back into palm desktop (if it opens without error) you will see your calendar is gone.
Next you need to tell palm desktop to open in something other than address or calendar I usually suggest memos. To do this you can go to tools/options and change the view palm desktop opens in (default is address).
Once you have it changed to memos you need to put your calendar back into palm desktop. So close palm desktop and go back to your userfolder. Grab the datebook.dat file off of the root of your username and place it back in the datebook folder (it will ask you if you want to overwrite the existing files, tell it yes)
Ok so your calendar is back in your username time to go back to palm desktop, relaunch palm desktop and this time go to tools/options/tools and and check for corrupted records, it will scan your database and fix any corrupted records it finds, tab over to calendar and see if it crashes if it doesn't you are good to go.
Also on a side note if it still crashes with your datebook out of your username, move your addressbook out also, usually the culrpit is calendar but i have seen contacts cause the problem also and on rare occurances both.
Post back if you need more information or any clarification.
Post relates to: Centro (Sprint)

Palm Desktop Software ver 4.2.1 problem

I have recently switched to Mac and, after having upgraded OS X to 10.4.8 I installed the synchronisation software for Palm ver 4.2.1. The installation worked fine and it was confirmed that it was successful. When I try to synchronise, I get the following error message "You do not have the necessary access privileges. See the administrator for assistance." I am logged in on a administrator account, which is the only account set up on the machine. If I try to open for example the Palm Desktop application directly, the splash screen is shown for two seconds and nothing more happens, the application does not open and there is not error message. I have tried Palm support and have uninstalled and reinstalled on their advice. I have verified and repaired permissions with disk utility. Anyone understand what could be going on?
MacPro 2.66 GHz Mac OS X (10.4.8)

What problem are you trying to solve? If you want to remove all signs of the Palm desktop software, what I did was open up a finder window, and then I searched for "Palm" and deleted everything that came up, except the Palm folder in my Documents folder.
Until I finally divorced myself from using the Palm desktop software, I had to repeat this operation several times.
The Palm desktop software is absolutely horrible. I suggest you move to Missing Sync by Mark Space software or use Apple's built-in iSync and forget about the Palm desktop software. You can get Missing Sync online from http://www.markspace.com

Issues uninstalling Palm Desktop software (v. 4.2.1)

I am having issues uninstalling the Palm desktop software (v. 4.2.1) from my computer and Palm Support is no longer able to assist me, claiming the problem is too complex and OS-related.
Basically, I wasn't able to remove the software using the built-in uninstall feature so I was told to attempt a manual deletion of all Palm-related files in Terminal. After doing a search for these files via Spotlight, I was given the following directions:
>> On the Terminal application.
Type rm.
Press Space bar on the USB keyboard.
Drag the undeleted files to the terminal.
Press Enter.
Check if the file is deleted. If not, just click anywhere on the desktop and after a few seconds check if the file is deleted.
This method was mostly successful and I was able to remove most of the files that I wasn't otherwise able to from trash. However, several files still remain:
1 - In an original folder labeled 'Palm 00-08-43', there are two applications that cannot be deleted: 'Palm Support' and 'Palm Desktop'. Both seem to be applications based on their generic icon; 'Palm Desktop' indeed opens up as the Palm Desktop application (v. 4.2.1) but the Palm Support file
cannot be opened because it may be "damaged or incomplete".
2 - In an original folder labeled 'Palm', there is an unidentified 'Palm Desktop' file (4.4MB) that cannot be deleted in Terminal either. (By "unidentified" I mean, no default application is specified to open the document.)
3 - Also, when searching for Palm-related files via Spotlight, I get a result for an application 'Palm Desktop Background' whose file path is associated with the unidentified and problematic 'Palm Desktop' file mentioned above in (2). The file path is as follows: Palm>Palm Desktop>Contents>Resources>Palm Desktop Background.
None of these files (whether individually or their folders) can be deleted in Terminal for the same reason, which Terminal specifies as "a directory". I even tried creating a folder and dragging that folder with all the corrupt files into the Terminal application but to no avail. Also, I made sure to run the Disk Utility to repair and verify disk permissions during this process.
Can anyone help me figure out why those specific files or "directories" cannot be easily deleted? The problem sounds complicated so if anyone knows where I might be able to seek assistance, that would be helpful too. Thanks!
iBook G4 14-inch SuperDrive (M9848LL/A) Mac OS X (10.4.8)
iBook G4 14-inch SuperDrive (M9848LL/A) Mac OS X (10.4.8)

What problem are you trying to solve? If you want to remove all signs of the Palm desktop software, what I did was open up a finder window, and then I searched for "Palm" and deleted everything that came up, except the Palm folder in my Documents folder.
Until I finally divorced myself from using the Palm desktop software, I had to repeat this operation several times.
The Palm desktop software is absolutely horrible. I suggest you move to Missing Sync by Mark Space software or use Apple's built-in iSync and forget about the Palm desktop software. You can get Missing Sync online from http://www.markspace.com

How can I use a new computer without deleting everything on iPod?

Hey Guys
I need a bit of help.
My old computer died, it was running Windows XP. I've got myself a new computer running Windows 7.
I have a copy of my iTunes folders from my old computer (taken 2 days before it died)
How can I use a new computer without deleting everything on iPod touch?
I've imported all the folders (music, apps etc) into the new computer's iTunes, but when I sync my iPod
I receive a window asking if i want to sync i need to erase and replace with the iTunes library on the computer.
I particularly don't want to do this.
My wife also uses my iTunes for her iPhone.
Any help would be appreciated. Thank you

Make a backup of the iPod by connecting the iPod to the computer and right clicking on the iPod under Devices in iTunes and selecting Backup. Then restore the iPod from that backup and sync as necessary.

Palm Desktop Software crashes immediately upon opening

Hi All,
My Palm Desktop software won't open. When I try to open it (either w/ the icon or the start menu), I see the Palm Desktop logo, then the program seems to open but all I see is a whitescreen, and an almost immediately error message from windows that reads "Microsoft OS Desktop Application has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Then the only option I have is to click "close," and the program closes out. So its impossible to open the softare.
Interestingly, the hotsync operation still works. The desktop application just won't open.
I have tried uninstalling and reinstalling, but still the problem persists. I have read a few places to remove the US Robotic registry keys, but after looking them up using REGEDIT off the Run menu, I can't find them....maybe I am not doing a complete uninstall, and am not completely removing these keys? Does anyone have a comprehensive list of registry key locations? Or maybe its a problem with windows? I am using Vista. I tried a system restore back to a point in time when the Palm Desktop was working, but even after that I had no luck.
Does anyone have a suggestion of what I should do?
Thank you!
Post relates to: Palm Z22

If this is your first Palm device, you will not see registry keys for either USRobotics or PalmOne. These entries are relevant to users who have upgraded devices and installed newer versions of Palm Desktop over older installs for the old devices.
There are a number of threads posting complete uninstallation directions; use the search function (up top when you exit this thread) on Registry and you should be able to find one or more of them.
Post relates to: Palm TX

Palm Desktop Software Data Transfer

I have an iMac OS which is 5 years old. This year I'm going to be buying the most recent iMac Desktop.
The only Palm software I make use of is my "desktop software" which I use as an all around replacement for the old day runners. For instance, I use it's menu to put all my names & addresses in, keep a list of things to do there, under "memos" I have made categories in chronological order such as "computer stuff"; "legal", "medical" and there are about 25 categories there under which I write down important information that I refer to if I must. And, of course I use it as a calendar such that when I make an appointment, it all goes on my current desktop software which I believe is 4.0.
When I asked the Apple salesperson if I could transfer all the data I had from this computer to my new computer, he was not sure that would work as it may not even be compatible anymore with the newer computers. I rely on this information so much that I would not want to lose it. IF there is no way to transfer all the info I have in my Palm Desktop ... the only thing I thought I could do is write the info down, and re-enter it into some new application that is compatible. Is there any application that I could use instead of Palm if I can't. I'd rather just transfer what I have, and I don't want to lose the data when transferred. I hope this makes sense.
I would want to transfer everything that I had on this computer to the new one if possible. Please advise. How do I keep my data intact?
Thanks
Trudijane

Also do note that the 700w runs windows mobile and will not utilize any of the Palm software (e.g. palm desktop, hotsync). You will need to download a program from Microsoft being ActiveSync or Windows Mobile device center if you have vista.
ActiveSync 4.5 - Use if you have Windows XP
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync45.mspx
Windows Mobile Device Center - Use if you have Windows Vista
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/device-center.mspx
Missing Sync - Use if you have a Mac
http://www.markspace.com/products/windowsmobile/mac/windows-mobile-sync-software.html
Post relates to: Centro (Sprint)

Palm Desktop Software (Memos) Quirky problem I'm wary of trying to figure out by myself....

I don't use my handspring (used to) with my desktop software. But I do have a lot of information on the computer such as addresses, my datebook, memos, etc. This is how my memos are set up. I use it as a subject reference chronologically like BANKING, COMPuTERS, etc. I enter a new Title and label it ACCOUNT, as well as the category ACCOUNT. I have about 25 categories. In each memo, I have important info that I refer to. COMPUTER STUFF was very important to me as it had many of my links & passwords to different sites, as well as info I want to jot down. BANKING would contain my account #s, etc.
Anyway, this is not the first time this has happened, but suddenly, the whole category of COMPUTERS has disappeared and so I've lost a lot of important info and yet I know it's on the computer somewhere. I had a computer consultant who when I had a similar problem with a different category just seemed to vanish come over and after doodling with it for awhile, managed to get it back for me. It had something to do with editing "users" I think. Right now, the user is none, but if I change it to edit users, all the data in MEMOS disappear and I'm afraid I'll fool around with it myself and not be able to get it back myself. But as I recall, it was a relatively simple problem. I just can't figure out where it went.
Also, I've finally learned to back-up, and I took a disk from 2 weeks ago, and I know I used this category many times and it should have been on the disk as well, but it's gone from the list as well.
I've got a new consultant coming over who thinks she knows what it may be ... something to do with configuration as I mentioned with the "user", but I'm so wary of losing everything because it has my address book, dates, etc. in it as well. But where did it go? It's a real puzzle to me. When I did fool around with the menus thinking that I accidentally changed something, there was a time when the format and everything did disappear and I freaked out. But I didn't save any changes when I restarted so everything was the same when I restarted minus COMPUTERS.
If anyone has any ideas, please let me know.
Thank you.
Post relates to: Visor Pro

This particular board is for discussing how this forum works. Have you taken a look in the various Hotsync boards since I have no idea what OS is on your computer, or in the software board? Your answer may already be there.
Post relates to: Palm TX

Palm Desktop Software - need serial number to install....

I have been using a OLD version of Palm Desktop Software as my 'address book' for many years. I am upgrading to a new computer and tried to install the software (Palm IIIC handheld software V3.1 for Windows) onto my new machine (that uses Win 7). towards the end of the installation process, it asks me for the 'Serial Number' to complete the install. I don't know what I did with it. Any ideas as to what I can do to complete the install if I don't remember what I did with the Serial Number??
Post relates to: Palm III

The serial number of Palm-branded and palmOne-branded products is included in the ROM, so you can look it up easily.
Access the Applications launcher
Open the Menu launcher.
From the App menu, choose Info.
Tap the Version selection in the lower middle section of the screen.
The serial number is the first 12 characters of the ID: line

Palm Desktop Software Crashed

I recently got a new laptop running Windows 7 and installed the 6.6.2 Palm desktop software so the palm could sync using bluetooth. It worked fine for a month and then it crashed in the middle of a hotsync and the program will not open. I did a clean uninstall, including the registry and reinstalled Desktop and it will not open. During the install, it asked me to do a hotsync and it appeared to work. I tried running as administrator and running in compatibility mode, still no good. Someone on this forum suggested that it was a windows update and that we should reset computer back to initial settings and turning off windows update. I am not going to do that. My wife is attached to her Palm and I need to figure this out. Any help would be appreciated.

Did you set the HotSync conduit to use "USB" in Palm Desktop?
When you plug in the Palm E2, does your computer recognize it and make a noise?
Make sure you are not plugging it into a "hub", but directly into the PC.
Aceeca only offers a patch - I'm not sure why you uninstalled Palm Desktop!
Be sure when you open the Device Manager on your computer that the Palm E2 is still active, and not "gone to sleep".
When all else fails, a Clean Uninstall and Reinstall can usually fix most issues (as long as your USB ports are working correctly on the PC).
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

6.2 palm desktop software for windows 8

I just purchased a new tungsten e2 brand new not knowing that the software wouldn't load on windows 8! Is there some way around this so I can use my new palm and all it's devices I can't load 6.2 desktop software on the computer so it's useless hopefully somebody can help please!!

Hello Mech7010, Welcome to the HP Support Community!
The E2 was discontinued many years ago - I'm surprised you found a "brand new" one...
Palm Desktop 6.2 does run on Win8. Please view the sticky post at the top of this section titled, "64bit Windows USB drivers for Palm Desktop". You will need to download and install new drivers. Follow the directions in the post.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Problem: Categories I've created under "MEMOS" on my Palm Desktop Software keep disappearing.....

Hi,
I just posted about having just re-installed a verstion of Palm Desktop Software yesterday to see if it would alleviate the following problem, but right after my consultant left, it happened again, which it does infrequently and I don't understand it.
First, I use this software to keep track of mostly everything; addresses; Things to Do, Datebook, etc. I also use it to write down important information. I create an alpha category under the menu "new memo" such as Banking, or Accounts, or Passwords, or Computer Stuff, Doctors, etc. A few days ago, I created one called Important Info which involves a legal log and I just started writing in it. It was fine for 2 days. Yesterday, I made an addition to it. Then I wrote & sent a few E-mails, and later re-opened Palm and it wasn't there. This has happened in the past where all my Computer Info disappeared or another category altho not often and I can't understand where it went or why? I do back up and managed to copy & paste the info I had into a newly created category, ie. I could look in a backup I did 2 days ago to see if I can retrieve any info, but I want to do this with my consultant over the phone because, whenever my Palm Desktop Software completely disappears, I freak out@!! even tho she explained why and what I had to do. But I don't trust myself, so i make any changes with her over the phone.
But, mainly, I just wonder WHY various categories have disappeared when I didn't do anything to change anything, and where it went to. it's really a puzzle to me. If anyone can help, I'd appreciate it.
Thanks,
Trudi
Post relates to: Visor Pro

Hi,
Thanks for your answer an some possibilities as to why things just disappear. Most of the time, I don't shut down my Mac, even though I should. But I do on & off especially when it's slow of some function is not working. Sometimes restarting it resolves the issue, not sure why. But I'm sure at times I do leave applications open before I shut down, altho most of the time, I quit each application before doing so. Sometimes not. So that's a possibility.
I assume the file-save function for Palm is a menu choice and I will do that each time I add any data on my Palm desktop, just to be sure.
I don't understand yet how to Export data from Palm Desktop to a folder on the desktop - but I will read the article to be sure. Noone seems to understand why this just happens with a category gone missing from my MEMOS feature.
Thank you for your useful information.
Trudi
Post relates to: Visor Pro

Exporting my addresses from the Palm Desktop software to my iPod

I've been using the Palm Desktop software (version 4.2.1 for my Palm Pilot). I want to import the address book onto my iPod video. I can convert the addresses from the Palm software to a vCard file, but can't seem to get it to import to the iPod.
Can anyone help me with this? How do I get it to the iPod?

On your Palm Pixi browse to the Palm Application Catalog. Type in "USB" to find the app CL USB Sync. Install this.
On your PC browse to http://www.companionlink.com/usbsync. This will have a PC Program called CompanionLink for webOS USB. Download and install this on your PC.
These two programs work together to provide full support for Palm Desktop to Palm Pixi via the MicroUSB cable that comes with Pixi. This provides two-way backup for Contacts, Calendar, Tasks and Memos. That means in 2-3 months, if you've added a lot of contacts and you drop your Pixi, you'll have full security knowing your contact and calendar data is backed up on your PC. On Pixi, the Tasks and Memos have special screens within CL USB Sync app, which are similar to what Palm Desktop shows. CL USB Sync does not need Wifi and works great on Pixi. It also supports Outlook (all versions), Lotus Notes, and Groupwise on the PC.
You can use all of this for free for 14 days. It's fine to use it for one-time data transfer. Unlike the Palm Data Transfer Assistant, CompanionLink supports all versions of Palm Desktop, including Palm Desktop 2.0, 3.0, 4.1, 4.1.2 and 4.1.4, as well as all releases of Palm Desktop 6.2. Telephone and email technical support is provided free of charge. If you choose to use the product past 14 days it is $39.95. Technical support remains free for the lifetime of the product.
Wayland Bruns, CTO
CompanioLink Software Inc.
http://www.companionlink.com

Palm Desktop software - Fails to open with msg "Error: Failed to open Address Book database"

In July 2009 I dropped my trusty Visor on a tile floor and it stopped working. So, in the meantime I have been using only the Palm Desktop software.
Just yesterday, when I attempted to launch the Palm Desktop software, it failed with the message “Error: Failed to open Address Book database”. I think this error was caused by a very ungraceful shut-down of my Win XP system yesterday.
I really do need to use the Palm Desktop software for my address list, calendar, and memo. The problem is that the error with the Address Book database seems to be preventing the Palm Desktop software from initializing.
I am using Palm Desktop 4.0.1 on Windows XP SP3. I do NOT have an export file of the Palm address book or other databases. However, I do have five levels of backup history on my external Maxgor backup drive.
Specifically, on my current c drive I have files in the directory:
C:\Program Files\Handspring\WR\address
            address.bak                  5/16/2009   (from last sync before I broke Visor)
            address.dat                   5/24/2011
            Personal.ABA   11/6/2008
            Unfiled.ABA    3/28/2008
On my most recent backup of my system, there are the following files:
                        address.bak                 5/16/2009   (from last sync before I broke Visor)
                        address.dat                  5/12/2011
                        Personal.ABA   11/6/2008
                        Unfiled.ABA      3/28/2008
I have not listed the four older backup versions.
I haven’t tried any corrective measures yet (I don’t want to make matters worse) and am hoping that someone can guide me along the right path.
Is it possible for me to just rename the “current” address.dat file to something like address.SAV and then copy the Address.dat file file with date of 5/12/2011 into the current directory. Will the software then just use the older version of the data, or must I do something else.
I am grateful for any assistance. Thank you very much.
Post relates to: Visor Deluxe
Post relates to: Visor Deluxe

Thanks for the speedy response. However, I read the article for which you provided the link, and I hve also read many other articles that I found via search, but I don't think these will help me. All of these articles seem to assume that (1) you have a handheld to which you can sync and thereby rebuild the database on the PC, or (2) you have a backup that you created via the Palm Desktop export function. Unfortunately, I have neither and so I don't think any of these solutions will work for me.
I did read with great interest an article that stated that recent versions of Palm Desktop have a built-in function that will repair a corrupted Datebook database. Will this also fix a corrupted Address Book database which is my problem?
So, I downloaded and attempted to install the latest version of Palm Desktop. I was careful to read the instructions that stated NOT to uninstall my current version of Palm Desktop, but to just install the latest version on top of my current Palm Desktop. However, when I attempted to do the installation, the installer software said it could not install on top of my current software and that I should first uninstall my current software.
I have some questions now:
(1) If I uninstall my current version of Palm Desktop, will this destroy my Address Book, Datebook, and Memo databases ( I don't care about the ToDo database)? If so, what can I do to preserve those databases?
(2) Is there really a function built in the recent versions of Palm Desktop that will fix a corrupted database? Is this an "automatic" function that will detect and fix a broken database or is this something I will have to invoke?
Thanks for your help.
Gdad

Can I use my new Palm desktop software (Centro) to backup my old Treo 700p before syncing the Centro?

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