Can I use Westell 7500 Modem from previous Verizon customer??

I'm having problems maintaining sync with my DSL and it's been ongoing for way too long. Unreliable connectivity, sometimes lose sync 10-30 times a day. I finally got a field tech that suggested I change the modem. I'm limited on cash and can't justify buying a new modem. I do have a Westell A90-7500 modem that a friend gave me, also had Verizon DSL service, when they moved. So here's my q.....
When I called Tech support to get help with my DSL and install this modem, he tells me it won't work since it's configured with the other customer's phone and account information. Is he just feeding me a line like every other tech usually does or is this correct? He did agree to send me a new modem at no charge but I'm still wanting to get an answer about using this modem, in case the new one still doesn't help my connectivity issues.
The Tech suggested I use it when he was at the house and I figure he should know whether I would be able to make it work or not. Go figure......Verizon Tech Support needs to be brought back to North America!!!! I plug it in and get a solid DSL light but no Internet light comes on. Thanks for any help you can provide.
Solved!
Go to Solution.

Thanks, it took much more than just those steps you listed to get the DSL to sync up.I had already tried resetting the modem but it never gave me "Internet" light. Wasn't aware of the different types of settings. I knew that much, but there was so much more to the problem that I'd never experienced. I made notes this time so I can be more familiar with the Verizon Gateway website.
They overnighted the new modem to me, totally lacking sufficient instructions to setup the new modem. After I attempted for an hour to get connected, I called the 1-800 number. Tech Support walked me through setup and had to adjust my setting off the "PPPoE" and set up for "Bridged Router", SSID, and VC 1 Protocol settings to have it recognize the bridging. I would never had found all that without this guy's help. My line also was "bound" and they had to fix from their side. This guy DID verify that it wasn't necessary to have sent the new Modem out (no surprise there) but hey, it's their money. Well, maybe not so much because my bill pays for it in the end.
Anyway, it's good now. Well, doesn't seem to be as fast as before. Maybe it will get better. I can hope, can't I???? Thanks for your help though.

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Using Westell 7500 DSL Modem as Secondary Router with Actiontec Router?

Hi, I had just recently switched to Verizon FiOS internet from Verizon DSL service, and I'm happy with the service so far. But I have found the range of the Actiontec router to fall short of what I need it to be. I was wondering whether anyone here has tried repurposing the Westell 7500 modem as a secondary router?
I spent the better part of two days looking up ways to do this and couldn't find anything regarding my specific situation. I know one can repurpose a DSL modem as a router to be used with a cable internet modem (have not done this myself), and I also stumbled upon this FAQ (http://www.dslreports.com/faq/12506) on how to connect a secondary router to the Actiontec router. However I couldn't find anything specifically regarding the Westell modem. I've tweaked many settings in the modem without success.
Is this even possible?
Thank you.
Solved!
Go to Solution.

#1 You logged into your primary router, found the DHCP range, and re-adjusted it as need be (From step 1 to step 5) of http://www.dslreports.com/faq/12506 ?
#2 If not, do that first.
#3 If so, great.
If the Westell is using the Red and Black Firmware - In the Westell..
a) Select the My Network icon, then select Network Connections from the left menu.
b) On the Broadband Connection screen, click the word LAN
c) On the next screen remove the checkmark from Private LAN DHCP Server enable.
d) Where it says Modem IP Address, make that IP Address outside of the primary router's DHCP Server Range.
For exampe if the Primary router's IP Address is 192.168.1.1, the Starting IP Address is 192.168.1.11, the Ending IP Address is 192.168.1.254 - then you could make the secondary router's LAN IP 192.168.1.2
e) Click Apply or Save Settings.
As addressed on http://www.dslreports.com/faq/13600
there is also the White and Blue firmware.
If your Westell looks more like the sample screens that you see at
http://myplace.frontier.com/~paradise.cowgirl/6100.htm
Then
a) In the Westell select Configuration and select Private LAN Connection.
b) Uncheck Private LAN DHCP Server Enable
c) Where it says Modem IP Address, make that IP Address outside of the primary router's DHCP Server Range.
For exampe if the Primary router's IP Address is 192.168.1.1, the Starting IP Address is 192.168.1.11, the Ending IP Address is 192.168.1.254 - then you could make the secondary router's LAN IP 192.168.1.2
d) Click Apply or Save Settings.
Please note this only how to convert a router (including a DSL modem) into acting as a Hub/Switch/Wap.
This is not how to use this device as your primary router with any broadband type of device that is not (or can not be) configured to handle the public IP.
For example, not how to have a Westell 6100 be in bridge mode (bridge-bridge, not bridge-routed bridge or not PPPoE) and have your Westell 7500 handle the public IP (bridge-routed bridge or PPPoE).
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

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Can I use Westell 7500 Modem from previous Verizon customer??

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