Can Lync common area phone request device updates?

Hi,
simple question: can a Lync Phone Edition device (LPE, Aries class, Polycom CX500 / CX600 etc.) request device updates, when the phone is hosting a common area phone contact object?
Fortunately I know the answer: it seems NOT, I see in the system settings that there is an error for the last device update request. However as soon as I login with a normal user account, the device update request status is 200, and the phone gets updated
under 5 minutes and reboots properly.
While I know the answer, I would like to get feedback from MS: is this a design defect of the product, a bug in the way common area phone contact object authenticates on the Lync webservices or something else? Other peoples experience is more than welcome!

Hi,
You can feedback on the link below:
http://blogs.technet.com/b/lync/archive/2012/11/01/lync-app-feedback-you-asked-and-here-it-is.aspx
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Similar Messages

Lync Common Area Phone automatic sign-in

Yesterday, there was unexpected network fluctuation and that caused all the common area phone to go offline. Lync conference room physical phones were went offline until each one is manually logged in.
Please advise, how to make it automated...once the phone reboot or similar network outage?
Thanks
Funnyghost

Hi,
1. Please disable Hotdesking in Lync Client Policy then test again.
2. Please install KB 2737909, 2737910, 2737911 in the link below:
http://support2.microsoft.com/kb/2781617
3. Please also update to the latest firmware of Lync Phone to check the issue.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync common area phone (cx 600 and cx 3000) unable to join conference

Hello All,
I am facing an issue with cx 3000 phones.The issue is
When teh cx 3000 phones calls a user X and then calls a user y both on PSTN and then try to conference them the conference works but teh cx 3000 conference phones get kicked off from the conference and the 2 pstn users continue to be in conference.
this happens on my cx 600 phones as well.
But from a lync client when i dial 2 PSTn numbers and try conference it works though i have a bad call quality
Any help is appreciated.
Roopesh Raj

Found teh issue to be due to ports blocked between phone subnet and the conf mcu server in my datacenter
Roopesh Raj

Outbound call not working for Common Area Phone

Hi,
I have configured Common area phone and i am not able to make the outbound call. I have grant the conference policy. I have grant the voice policy.
client policy is default
How to troubleshoot the issue with outbound calls?
INBOUND call is functioning fine
Thanks
jitender

You can change the dial plan with my tool :)
https://gallery.technet.microsoft.com/Lync-2013-Common-Area-57bc4ff1
But good call, normalization rules may be off due to default global dial plan.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications
This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

How to disable addressbook access for common area phones

I'm searching for a way to prevent access to the company addressbook for our common area phones. One of these phones is used as a door phone in public area and should not display the contact cards of our employees.
Many thanks

Hi,
Please try to add the msRTCSIP-GroupingID attribute on the Contact for Lync users, then test the issue again.
The basic premise is you can define groups of users in your organizations and assign them different groupingIds.
A groupingId is simply a guid and only users who have the same groupingId may search for each other.
To set the groupingId for a user, you must set the value of msRTCSIP-GroupingId in Active Directory.
More details:
http://blogs.msdn.com/b/jcalev/archive/2012/06/07/partitioning-lync-address-book-using-msrtcsip-groupingid.aspx
Here is a similar case may help you:
https://social.technet.microsoft.com/Forums/en-US/7b7ed0b2-03ea-4dee-b4ec-e9a2fad76109/lync-phone-edition-common-area-phone-disable-contact-search?forum=ocsmanagement
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Common Area Phone with strict DNS rules in multi pool env.

Hi There,
As you know, CommonAreaPhones have the strict DNS rules: pool's FQDN's domain must be the same than phone's SIP address domain is.
In the DHCP we can set only one pool's FQDN, so does anybody have an idea how to get phones spread between two pools? I do not mean that each subnet have own dedicated configuration.
Pool's are of course internal, so they are having internal FQDNes. Currently the L2010 is faked on the DHCP as pool.company.com (as the SIP domain is company.com). But now on L2013 we have two pools waiting for the phones.
Petri

I don't think you'll have a problem. The strict DNS naming is more of a SRV/A record issue, which shouldn't pose a problem.
http://blog.schertz.name/2013/08/lync-phone-edition-cu7-registration-issues
And
http://blog.schertz.name/2010/12/configuring-lync-server-for-phone-edition-devices/
Edit to add proper credit to Jeff Schertz's incredible articles... I need to be better about giving credit where it's due rather than just posting blind links and trusting people will get it.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications

No long distance dialing for common area phones

What's the best method step by step of limiting common area phones to local dialing only and blocking long distance?

The step by step would be to create a voice policy, pstn usage, and route with those restrictions, then assign it to the common area phones. Then, assign the voice policy to the phones and test. What you're attempting to do is actually quite
common.
I made a handy tool to assign policies to common area phones if it helps:
https://gallery.technet.microsoft.com/lync/Lync-2013-Common-Area-57bc4ff1
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications
This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

Common area phone gets "Unable to access server. Please search later"

I installed two common area phones, a Polycom CX3000 speaker phone and a Polycom CX500. When starting to type a phone number the following message appears on the screen of the phone: "Unable to access server. Please search later".
Is there any way to enable the search capability for these phones without connecting the USB cable on the CX3000? Note that the CX500 doesn't have a USB cable at all.

Hi,
Please use the Test-CsPhoneBootstrap commandlet to troubleshoot the issue.
Please check SRV records as Lync phone cannot utilize manual configuration.
Please make sure the sign in user has been Enterprise Voice enabled.
Please double check the steps configuring common area phone:
http://blog.schertz.name/2011/04/common-area-phone-configuration-in-lync/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.
Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Common Area Phone and Call Forwarding

Hi,
Is it basicly possible to use Call Forwarding on Common Area Phones without Hot Desking?
According toTechnet yes.
http://technet.microsoft.com/en-us/library/gg412807.aspx
We have a problem with the setup of Common Area Phones.
All CAP phones have a Voice Policy with Call Forwarding enabled and Firmware 4.0.7577.250. (Hard Reset done)
But the phone menu does not show the Call Forwarding entry.
When we log in as a user (Hot Desking) with the same Voice Policy, Call Forwarding is shown and functional.
Any ideas?
Thank you in advanced for any input.
Cheers.
Dietmar
ucready

Try these (on Lync 2013 SEFAUtil):
Forward calls to outbound:
C:\>SEFAUtil.exe /server:theGreatPool.internal.net sip:[email protected] /Verbose /callanswerwaittime:10 /setfwddestination:+3580123456789 /enablefwdnoanswer
Forward calls to internal user:
C:\>SEFAUtil.exe /server:theGreatPool.internal.net sip:[email protected] /Verbose /callanswerwaittime:10 /setfwddestination:sip:[email protected] /enablefwdnoanswer
Petri

Can't find my phone under devices in the Sidebar

I can't find my iPhone under Devices in the Sidebar. Any help? It worked for my iPod nano generation 6

butter sock wrote:
I can't find my iPhone under Devices in the Sidebar. Any help? It worked for my iPod nano generation 6
On computer iTunes menu > View > Show Sidebar.

HT1386 How come I can not sync my phone ever since updating the latest itunes

Ever since the newest update i haven't been able to sync all my new music to my phone, i hook my phone and usb into the laptop, usually it comes up automatically but this time i just cant see my device showing on itunes. any help?

Try reinstalling iTunes, to the latest version, 10.5.3

HT4623 I can't use my phone after it updated

After I updatedand backed up my phone. It said there was a problem. Should I restore to original settings?

yes you should restore as new

I'm having an iphone 3gs I updated the FW 5.1.1 via iTunes, but now I can't activate the phone after the update. So is there any solution for this?

I have an iphone 3gs.

Restart your iPhone by holding down the on/off and home buttons until your see the Apple logo.

Common Services Device Update

I have just completed an Install of LMS 3.2
I have tried to apply the latest device update package the download site for DFM.
However I get the following message "consitency check for base package DFMSharedUpdates."
When I look at the Common Services, Software Center, Device Update ; all the device type counts are zero except for CiscoView and Resource Manager Essentials. I would have thought that the DFM section would have a value other than Zero.
How do I apply the Base Package for DFM and what is the file location.
Thanks Mark

Make sure you also download and install the MDF update for Common Services. In fact, check the boxes next to RME, Common Services, DFM, CiscoView and Campus Manager. Install all of the available device updates for each application. When done, you should have non-zero device counts for RME, DFM, and CiscoView.

LMS3.2: Device Update didn't works

Hello,
I have CiscoWorks LMS3.2 with RME4.3.1 and CS 3.3.0.
When I will update the devices and I go to
Common Services - Software Center Device Update
and I mark Resource Manager Essential then I receive this window:
Now I choose the Rtr2900 package (same problem for all six packages) and when I will download it, then after define the destination path for the file I see this window:
Then I have tried to download it manually with the following command:
PSUCli.bat -p rme -d -dst c:\psu_download -all
this is the result:
Number of packages to be downloaded = 55
Downloading packages...
Finished downloading [49] packages to c:\psu_download\rme
The six packages that are showed in the picture above were not downloaded.
I assume that there is an error on Cisco side because the size of the six packages is NA.
Am I right or have someone another idea why it didn't works?
Or is there another possibility to download the package for the Rtr2900?
Many thanks.
Regards,
Alain

Your Dos prompt should be CD's to where this patch (CSCto46927-0.pl) is present. Which means when you do dir on DOS prompt, you should be able to see the listing of CSCto46927-0.pl.
Also you can run it from anywhere is you give path.
Example, if your patch (CSCto46927-0.pl) is in c:/patch/CSCto46927-0 directory, you can run it like following from C:\ in command prompt:
c:\>NMSROOT\bin\perl C:\patch\CSCto46927-0\CSCto46927-0.pl
-Thanks

Can Lync common area phone request device updates?

Similar Messages

Maybe you are looking for