Can my AI documents look different on another computer?

Hello, everybody.
I made some very simple forms for a woman, consisting of nothing but lines and text on a page, that wound up looking like a grid with text. Each one was perfectly centered on its own page. I sent them to her as pdf files. Before sending them (email) I checked each one in AI to be sure the pdf looked as good as the ai file. She took them to Office Depot to be printed, and they came out very off-center. The OD employee told her it was because of "differences between computers," and she suggested I make them off-center to compensate.
I thought the very purpose of pdf was to make sure that files would look the exact same regardless of the computer they were viewed on. Am I wrong about that?
Thanks

Thank you, Karen. Will you marry me? : )
Because... I had a pdf document of my own printed at the same OD a couple weeks ago. The employee at that time didn't know how to properly print a pdf and someone else had to show her how. But when I told my "client" about that, she just blew it off and said the employee had assured her I was the problem.
Incidentally, back to my original question about the "differences in computers," aren't pdf files supposed to be exactly the same regardless of what computer they're viewed on?
Thanks again for your help, it was very nice of you to do that.
John

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