Can neither install nor uninstall Lightroom 5.7 after a crash. Win7-64bit

Yesterday I downloaded and ran the Lightroom 5.7 installer but my machine crashed during the install. After that I could not run the installer again, just got an error saying "Error applying transforms. Verify that the specified transform paths are valid.". I then tried to uninstall it from Control Panel but that also says the same thing. I tried to manually remove it and re-run installer but still the same thing.
Next I logged on to this site and ran the Creative Cloud, the updater there also gets me an error as below:
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s)
----------- Payload: Adobe Photoshop Lightroom 5 5.7.1.0 Adobe_Lightroom_x64.msi_5.7.1 -----------
ERROR: Error 1714.The older version of Adobe Photoshop Lightroom 5.7.1 64-bit cannot be removed. Contact your technical support group.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1714.The older version of Adobe Photoshop Lightroom 5.7.1 64-bit cannot be removed. Contact your technical support group.
ERROR: Third party payload installer Adobe_Lightroom_x64.msi failed with exit code: 1603
What should I do to get rid of Lightroom so I can install the 5.7 version?
(I tried using the chat support but as soon as the representative start chatting I get a message saying the chat is closed and I can no longer send anything.)

Hi Jeff,
Thank you for your reply.
No, I am not using Windows. I’m using Yosemite 10.10.2 on a MacBook Pro.
I ended up trashing (There was no “Uninstall" option) my old Lightroom (which was 5.7), reinstalling Lightroom 5 and then upgrading it to 5.7. Now seem to be working alright.
I uninstalled Creative Cloud 6 and went back to using CS5, using Lightroom to render the files, since I can’t use the latest Camera Raw versions with CS5, so I could work on them in Photoshop. Not an ideal solution. I wouldn’t mind upgrading to CC6 but not if it messes up everything else.
Quite honestly, I don’t understand why an Adobe user should have to depend on other Adobe customers for answers about Adobe problems. Adobe should have a strong customer support group to handle these problems, particularly when they are caused by Adobe. I have been an Adobe customer for at least 10 years. I like the products but the customer support needs to be improved. Apple does a better job.
Joanna

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