Can no longer access the iTunes store.
As of a few days ago I can no longer access the iTunes Store. Keep getting the page that urges me to upgrade.
I cannot not upgrade to the current version on my G5 Power PC. Cannot access by using Search either. I am running
iTunes 7.5 because all newer versions required an upgrade of Quicktime which screwed up the performance of Final Cut Studio,
which I can also not upgrade because I don't own an Intel Mac. I am so tired of Apple not supporting their loyal customers
who own older Macs, especially in these hard economic times. Was considering the purchase of an iPhone, but not anymore.
If anyone knows of a work around to the iTunes problem I would appreciate an answer. It not, then Goodbye Apple it was nice
knowing you.
This is what I had to do to access iTunes store with 10.4.11 (took all day for the downloads)
1. download & install iTunes 9.2.1 (101 MB)
2. download & install Quicktime 7.5.5 (61 MB)
3. message 'need to install Safari 4.0.3 or later' (and I never use Safari)
4. download Safari (26 MB)
5. Safari won't install without 'latest security update'
6. download latest security update 2009-005 (Intel) v. 1.0 (172 MB)
7. take a long walk
8. install security update and restart
9. install Safari and restart
And yes, now I can download music again from the iTunes store. I would have given up and gone with Amazon.com but mp3 downloads are only available to folk in USA, and I'm in Australia.
Similar Messages
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Problem after updating to iTunes 10.5 on Windows Vista.. I can no longer access the iTunes store..
Hi
After updating to iTunes 10.5 on Windows Vista I have found that I can no longer access the iTunes store... I am left with a blank iTunes screen with the loading bar stuck at halfway..
All other features seem to work... only opening the iTunes store is failing..
I have ran the diagnostics feature and this says everything is ok, so I'm a bit stuck
Please helpPurple-Gecko...all that I can say is, "Boom!!!" You are THE man/woman, whichever the case may be.
The "netsh winsock reset" command worked like a charm for my machine (running Windows XP SP3). I have had two weeks of frustration with this issue and finally found your post which got me back online with the iTunes store. My problem accessing the iTunes store began once I downloaded and installed iTunes 10.5 in preparation to upgrade to OS5. Once 10.5 was installed, I could open iTunes and access everything except the store (which prevented any of my devices from being able to sync). I followed all of the suggestions that I could find in Apple Support and the suggestions that I was emailed from Apple's support techs. I unistalled all Apple software and reinstalled iTunes multiple times, and still could not access the store.
Your suggestion is the only "cure" that I have found.
I thank you, my iPod thanks you, and my iPhone 4 thanks you for taking the time to post this fix. -
After installing the latest itunes/quicktime update I can no longer acces the itunes store nad my iphone does not complete syncing. What can I do to fix this? I have tried uninstalling and reinstalling itunes. I have uninstalled and reinstalled windows updates. I have checked the firewall settings. what else?
The problem is with version 10.4.1. I had to reload 10.3 to get it to work. The recommendation from a previous poster worked for me. Here was their list of steps:
Go to Control Panel>Programs>Uninstall
2. Uninstall the following Apple programs in the following order:
a. iTunes
b. QuickTime
c. Apple Software Update
d. Apple Mobile Devices Support
e. Bonjour
f. Apple Appllcation Support
3. Reboot PC
4. Find, Download and Install iTunes 10.3 (you can find it at FileHippo.com)
If you start iTunes now you will get an error message saying that the current iTunes library was created by a newer version of iTunes. To correct this:
5. Go to your Music>iTunes folder and delete the "iTunes Library.itl" database file
6. Within this iTunes folder find and open the "Previous iTunes Libraries" folder and locate the most recently dated "iTunes Library (date).itl" database file.
7. Copy and Paste this file back into the iTunes folder
8. Rename this "iTunes Library (date).itl" file by removing the date. It should say "iTunes Library.itl"
9. Reboot PC -
I have an account with the iTunes store but can no longer access the store because I get a message in iTunes store window telling me to update to an iTunes version that will only run on Mac OS 10.5. I am on Mac OSX 10.4.1 and do not plan on upgrading that version.
This is what I had to do to access iTunes store with 10.4.11 (took all day for the downloads)
1. download & install iTunes 9.2.1 (101 MB)
2. download & install Quicktime 7.5.5 (61 MB)
3. message 'need to install Safari 4.0.3 or later' (and I never use Safari)
4. download Safari (26 MB)
5. Safari won't install without 'latest security update'
6. download latest security update 2009-005 (Intel) v. 1.0 (172 MB)
7. take a long walk
8. install security update and restart
9. install Safari and restart
And yes, now I can download music again from the iTunes store. I would have given up and gone with Amazon.com but mp3 downloads are only available to folk in USA, and I'm in Australia. -
I downloaded the latest Itunes update, 10.6 I think. I can still sync my Ipod, but now I can't access the Itunes Store. There's no error message, it just keeps "accessing" but never completes. How can I fix this?
Ok... I just tried connecting my iPod directly to a USB port on the computer rather than via the USB hub I was using and everything is fine. Odd, but I'm happy now.
Thanks,
Evan -
I can no longer access the iTunes store on my I pad. I see others have this problem. Ideas?
Any ideas re how to get the iTunes store?
no error message. it works without a problem in my computer. but a few minutes ago, it just opened on my ipad, so i'm ok for now. but i had a problem yesterday. i had it open, and it froze for several hours. this didn't used to happen. something must be going on. it's very frustrating
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browser bar at the top loads half way and then stops. Any ideas?I am on windows 7.Thanks.
it seems to work when you reset the port
try this only after you've made sure that any antiviral/firewall software isnt blocking iTunes and the internet connection settings are fine
1. go to windows, accessories and right click on command prompt and run as administrator
2. type in netsh winsock reset (i know sounds ridiculous but it works type WITH SPACES) and press enter
3. Message saying "winsock reset successful now reboot your computer"
4. restart your computer, and open iTunes..backup should run much smoother and faster
5.Click on iTunes store might be working now -
Does anyone know how to fix this?
Try resetting the device ....
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that didn't help, tap Settings > General > Reset > Reset All Settings
Try the App Store.
No data is lost due to a restore. -
HT3843 I install the Genius for Apps and I can no longer access the Apps Store on my I phone
I installed the Genius for Apps on my new IPhone 5 and I can no longer access the App Store and when I tap App Store I just get a white screen with the heading Genius for Apps with a white screen and no active keys.
You can not merge accounts.
Apps are tied to the Apple ID used to download them, you can not transfer them. -
I cannot access the itunes store although I can open itunes. It says I have a conflict but provides no details? No error message is provided? I have a windows 64 bit computer
I would like to purchase more songs but this is no longer possible!Hey khedhuntr,
I would go through the recommended troubleshooting steps in here to see if that resolves the connection issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Welcome to Apple Support Communities!
All the best,
Delgadoh -
Why can't i access the itunes store?
I recently got a new computer with Windows7 and have not been able to access the ITunes store. I was able to get to it with my old PC running Windows XP, but now I can't get to it. I get an error message saying that I am not connected to the internet even though I am connected. Is there some other settings that I need to adjust before I can access the store? I have tried removing and reinstalling the ITunes software several times but it didn't have any effect.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
Why can't I access the iTunes Store (iTunes 10.4.1)
Every time I launch the latest version of iTunes and click on iTunes Store, I get the error message "We could not complete your iTunes Store request. You do not have permission to access the requested resource." In smaller print it says "There was an error in the iTunes Store. Please try again later."
Anybody else have this problem? Suggestions anyone?
Thanks.Hey khedhuntr,
I would go through the recommended troubleshooting steps in here to see if that resolves the connection issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Welcome to Apple Support Communities!
All the best,
Delgadoh -
Why can't I access the itunes store now that I have done the update of IOS7.0.2
Why can't. I access the itunes store since I have done the update IOS7.0.2
Hey khedhuntr,
I would go through the recommended troubleshooting steps in here to see if that resolves the connection issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Welcome to Apple Support Communities!
All the best,
Delgadoh -
Help - I can no longer access the music store and I am rubbish on computers
I know this topic has come up before on this forum but I had trouble following it all! I just upgraded mt itunes (big mistake) and now I can't access the music store. When I try it says that the network connection was refused. I am running Norton but even with eveything disabled it didn't work. I ran diagnostics and got the following:
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
TOSHIBA Satellite A100
iTunes 7.5.0.20
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Current user is an administrator.
The current local date and time is 2007-12-17 16:25:55.
Video Display Information:
ATI Mobility Radeon X1400
ATI Mobility Radeon X1600
Mobile Intel(R) 945GM Express Chipset Family
Mobile Intel(R) 945GM Express Chipset Family
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {7B89FA63-2E9E-4BB7-9D0B-F7C73E66FF1C}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection - Packet Scheduler Miniport
IP Address: 192.168.1.103
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Mon Dec 17 15:24:11 2007
Lease Expires: Tue Dec 18 15:24:11 2007
DNS Servers: 194.168.4.100
194.168.4.100
194.168.8.100
Adapter Name: {3B75926A-D6EC-4D56-B234-5EBEF8F8D0E1}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 163.1.2.2
Lease Obtained: Sun Jun 24 10:32:07 2007
Lease Expires: Sun Jun 24 14:32:07 2007
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection was refused.
I would be so happy if someone who has a clue about computers could give me some advice!
Thanks!I'm having the same problem. Please help. Keeps saying internet connections timed out. Internet connection is fine. Can someone suggest an idea. Earlier today it let me start downloading songs now I can't get in
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Why can't I access the itunes store when signed in on my wife's Earthlink email address?
I'm trying to setup my iPad 1 for my wife to use and when I sign in under her email address (that has been setup in itunes), I get the "cannot connect to itunes store" message. When I sign in under my email address, everything works fine. What gives?
Baseal wrote:
When I use her Earthlink email address to download apps or whatnot, it says I can't access teh itunes store.
When you say "her email address" do you mean that you set up a separate Apple ID for her using her email address as her Apple ID? If so, was it ever verified by Apple? Did she get the email verification?
You might look here for some help.
http://www.apple.com/support/appleid/
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