Can no longer create a PDF from a Word file!

Any idea what this is about?  My PDF/Adobe Printer is also suddenly gone.  I don't use it that much but now I can't use it at all!  I assume this is a forum for Acrobat X.  I thought I'd try reinstalling but I can't figure out how.  I know that sounds stupid--and it is.  But I have spent 45 minutes poking around the Adobe website trying to figure out where I can find the download--I upgraded from an earlier version online..  I have only been using X for a year or so.  (This product is hard to love and not cheap either)

Thanks!  Repair failed.  I had to call their tech support and eventually was told to reinstall.  WIth the tech the entire process took onlky about an hour and a half (yes, that long!).  Since I had upgraded to Acrobat X Pro a year ago I fortunately kept a record of the saerial number for the prior version.  Near the end the tech hung up on me when I complained about always having to keep records of prior versions. 
I had the revolutionary--and obviously unacceptable--idea that once you buy the upgrade THAT ought to be the end of things.  Why at each reinstall the darned software would search for a prior version--which wouldn't be there anyway, particularly since the older version was on my old computer which I sent to recycling last summer, is a mystery.  It strikes me as a form of harassment since I didn't spring for the full price in lieu of the upgrade.  User-friendly is not a term I would use to describe my years of experience with Adobe.  Even the website is frustrating.  In the process of this reinstall I was promised some sort of gift from Adobe for filling out some profile information.  I'm not holding my breath waiting to find out what my prize will be and whetgher it was worth another few frustrating minutes!  And I have not mentioned the near-inscrutability of the program itself.  What, for example, is "preflight" supposed to mean when it has no connection to air travel?  And "workflow?"  Whazzat?  Well as long as I can create PDF files, add or delete pages, add footers/headers, add some typed text and struggle with redacting that's all I have time to manage.  Don't get me started.  Even my screen name here--it was supposed to have been updated, too--was what I entered a few years ago in a fit of rage in trying to register for this forum (runuz: "Are you nuts?") 

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