Can no longer create deposit transaction

Hi experts!
I can no longer create a deposit transaction. Last number is at 12222. The u2018addu2019 button is inactive upon opening a deposit document. There is no last number indicated in the series setup, and we still have ample available memory (C: @ 63.2GB available). I am clueless as to why this happened. Can anyone enlighten me please as to why this is so?
thanks..
Tessa

Hi Tess,
after setup of next deposit number. go to(menuBar) HELP >> SUPPORT DESK>> RESTORE>> RESTORE NUMBERING FILE.
Note: Create a backup before you restore the numbering series.
if you still encounter the same error, can you post the First no.,next no. and last number of your deposit series.
Thanks!
Regards,
Darius Gragasin

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