Can no longer get my laptop to connect to the internet

Hi,
  I recently moved my router and dsl modem after reconnecting everything my laptop no longer can acquire internet access. I have network magic on both my desktop and my wired laptop. I tried resetting the modem reseting the router. nothing seems to work.
I have network magic version 5.5.9195.0-Pure0
Using Windstream DSL
The modem is a Speedstream 4200 Adsl Modem version a12
The router is a Belkin f4d7230-4 version 7000
The problem is present in both wired and wireless configuration.
The desktop is using Windows XP SP 3, the laptop is using Windows 7 64 bit professional
I am using ZoneAlarm Extreme Security.
I am able to connect the desktop directly to the DSL modem (bypassing the router) and have connection but when I try to connect the laptop, no internet access is available.
I am lost!!! Any suggestions??

Hi...
Here is one item you can check... If I am following how your home network is setup...
Usually when this happens you have to clone your mac-address to the appliance. This can be done using the administration console on your Belkin router.
First, attach your laptop or desktop directly to the DSL and check your connection.
Then after you have tested your internet connection ok directly attached to the DSL router you reconnect your Belkin router and open your network connection to the web interface. (check your ip address and gateway once attached to the Belkin and see what the gateway address is - this is the ip you need to use to get to the Belkin web interface) Once attached to the web inerface on the Belkin find the "Clone Mac Address" wizard within the advanced administration settings. Then once you clone your mac address using the wizard you should be reconnected to your network like it was originally and your setup should work again...
Hope this makes sense...
Good luck...
H.
Best Regards;
Hmeister

Similar Messages

  • I can't get my laptop to connect to the internet through my Ellipsis Jetpack.

    My laptop will connect to the jetpack but with limited access. It will connect to my mom's computer and my phone. I have windows 8.1 and she has windows vista.

    The usual thing is to delete the existing Jetpack profile on the Windows laptop, and then reestablish a wireless connection to the laptop where you will have to reenter the Wi-Fi Password.
    If you’re still having trouble, Verizon Wireless Customer Service (800) 922-0204, exists to help you connect your laptop to your Jetpack.

  • Hi I can not get my printer to connect to the internet.

    Hi
    I can not get my printer to connect to the internet. it is connected to my network according to wifi test printout but my computer can not find it.
    When I try to download apps directly from the printer it says that it is not connected to the internet.
    I have an airport extreme + 3 airport express a macbook pro and printer is an HP 7510e
    I see the printer on the first page in the airport utility when I click on my airport extreme.so it is online but nothing happens when I try to print.
    Please help me

    Hi all,
    Guess I understand what is going on as I'm also experiencing the problem.
    Basically the issue is about the iPhone 4's personal hotspot.
    I'm trying to hook on personal hotspot to my toshiba laptop but it couldnt work as the connection is limited to local only without Internet access.
    The hotspot works well on other laptop and I-devices, but not my toshiba...
    Hope to get assistance here. Thanks

  • My ipad has a password that I can't remember and it's not connected to the internet, so my computer won't recognize it and I know that when all get this figured out that it will be set back to factory state but how do I get it there

    My ipad has a password that I can't remember and it's not connected to the internet, so my computer won't recognize it and I know that when all get this figured out that it will be set back to factory state but how do I get it there

    If you've forgotten the passcode to unlock your iPad then there are instructions on this page for how to reset the iPad (your iPad doesn't need to be connected to the internet) : http://support.apple.com/kb/HT1212
    If your computer's iTunes isnt recognising the iPad when you connect it then have you got a recent version of iTunes installed on your computer ? There are also troubleshooting pages for a device not showing in iTunes on these pages :
    PC : http://support.apple.com/kb/TS1538
    Mac : http://support.apple.com/kb/TS1591

  • HT1491 Hi, i have recently brought some tv shows on my ipod touch. I can only watch them when i'm connected to the internet.............why? Also is it possible to move them to my music folder? Thanks

    Hi, I have recently brought some tv programmes from itunes on my ipod touch. I can only watch them when i'm connected to the internet though. Any way i can move them to my music folder too? Thanks

    That means it is not fully downloaded so you are streaming it. Fully download it.

  • HT1695 my ipad2 will not connect to the internet, it says that it "unable to join"...but my laptop is connected to the internet.... i don't understand why all of a sudden it stopped connecting it dosent make sense

    my ipad2 will not connect to the internet, it says that it "unable to join"...but my laptop is connected to the internet.... i don't understand why all of a sudden it stopped connecting it dosent make sense.

    hmm, well I would say that raises the possibility of an issue with your ipad, and lessens one with your router.
    What version iOS are you using? Update
    Then Its time to try a restore.
    How to update your iOS device
    http://support.apple.com/kb/HT4623
    How to back up and restore (iCloud and iTunes)
    http://support.apple.com/kb/HT1766

  • I can't get my TC to connect to the Internet

    I just bought a new time capsule to back up my macs, well I can't get it to connect to the internet to send out wireless internet signal. Both my networks appear, 1. "actiontec" which is my qwest gt701-wg wireless internet signal I am using right now. 2. Jordan's wifi network also appears which is obviously coming from the TC but it is sending no internet. I got the green light to turn on by hitting ignore on two problems that are keeping it from sending internet. It says it can't connect to the internet and I should cycle the router which I have tried and it also says my PPPoE password I believe is wrong which I have wrote on paper that I got from quest. HELP please

    +I tried the option to integrate the time capsule to join the existing wireless network using the bridge mode. But is it correct that I cannot use the ethernet port to connect devices with the internet?+
    When the Time Capsule is configured to "join a wireless network", the ethernet ports on the device are not enabled. In other words, when the Time Capsule is configured to "join a wireless network", it performs no routing functions at all. It is simply a wireless backup device.
    +Do I have to establish a WDS? How wold I do this??? OR is there another way to solve my problem.+
    Very few products from other manufacturers are compatible with Apple's WDS arrangement. I couldn't find any compatibility information regarding your router, so suspect that it is not compatible with the Time Capsule for this purpose.
    If you are able to do so, connect an ethernet cable from one of the LAN ports on your existing router to the WAN port on the Time Capsule and configure it to act as a bridge, (Connection Sharing = Off (Bridge mode)). This would enable the ethernet ports on the Time Capsule and even allow you to create another wireless network with the Time Capsule if you need that feature.
    If it's not possible to run the ethernet cable, you might want to take a look at a pair of ethernet powerline adapters to accomplish the same task by using the AC wiring in your home to transmit the ethernet signal from your current router to the Time Capsule location.

  • Can't update with 7 getting error message not connected to the Internet

    Not sure what's going on with IPAD 2, can't download latest update. Error message telling me I'm not connected to the Internet. Do I need to change some settings!

    Hi,
    but only when I am trying to download Pages and Keynotes
    You can download Pages and Keynote from here.
    http://itunes.apple.com/us/app/id361285480?mt=8
    http://www.apple.com/ipad/features/pages.html
    If you click on: *Vist the app store* on those links, it will open iTunes.
    You can verify the installation in the iTunes window under the Apps tab. Then click the Sync button bottom right side of the iTunes window.
    Carolyn

  • Can't get airport extreme to connect to the internet?

    My sister in law just purchased an airport extreme for her windows pc and when we connect the ethernet from the modem to the airport, the amber light flashes, indicating that it has no connection to the internet. We have rebooted both the airport and the modem, what do we do now?

    Download the setup manual for your AEB here:
    http://support.apple.com/manuals/#airport
    Follow the setup instructions.
    Flashing light could also mean that a firmware upgrade is available for your AEB.

  • HP Pavilion laptop only connect to the internet when security is turned off

    My HP Pavilion laptop running windows vista sp2 connects to the internet only when wireless security is turned off on my airport extreme (brand new purchased last week). Once I set-up wireless security my laptop shows local network access only and I lose my internet connection. Also, when I try to get back into the setup utility I get the following error message “an error occurred while trying to access the apple wireless device” and I cannot make any changes to my airport extreme set-up. I have tried many restarts and resets, but have only been able to connect properly with my laptop when wireless security is off. Additionally, during my setup attempts, my iphone has always had internet access. Greatly appreciate if anyone can offer ideas on how to fix this.

    Have you tried resetting the modem and restarting your computer?

  • Windows 8.1 laptop cannot connect to the internet using USB Mobile Broadband stick.

    I bought a new laptop and it came with Windows 8.1 installed. Well, things worked perfectly until I wanted to connect to the internet using my mobile broadband USB stick. I installed the software that came with the stick, and my laptop recognize
    the stick but I still cant connect to the internet. The stick workes perfect in my Windows 7 and Windows 8 laptops, but IT DONT CONNECT WITH MY WINDOWS 8.1 LAPTOP. What can I do to troubleshoot this???
    HOPE I AM SPECIFIC ENOUGH THOU...

    The PC Repair Guy,
    If you haven't already, verify that you can connect to the internet through some other means such as Wi-Fi or Ethernet with your laptop to rule out any network setting issues.  If you are able to connect successfully to the internet, use that opportunity
    to make sure you have
    Windows 8.1 Update installed as well as any other applicable updates your laptop may require.
    You may also want to check the
    Windows Compatibility Center to make sure that your device is compatible with Windows 8.1. 
    Another possibility is that the driver your laptop is installing for the device isn't the correct one.  Check the device manufacturer's site for the most up to date driver they have available for Windows 8.1.
    Hope this helps!
    Mike
    Windows Outreach Team – IT Pro

  • Getting clamshell iBook to connect to the internet with BaseStation

    Hey all!
    I'm trying to get my iBook Clamshell to connect to the internet. I have FiOS and have connected the BaseStation via Ethernet to the LAN port. I have tried to configure the BaseStation both wireless and wired, but the AirPort Utility couldn't find it either time. Any help/suggestions would be appreciated. Thanks!
    Sarah
    P.S. Its the Snow (dual Ethernet port) BaseStation.

    "Finding" a Base Station for the first time with wireless is difficult.
    Make it less difficult by connecting via Ethernet cable (in the second port) to configure, then switch to wireless.
    OS9 Internet setup:
    Ideally, you would be hooking up by plugging the Ethernet cable into one port on a multi-port Wireless+Wired Router. If there are no cabling issues, the "connected" light should come on at the Router.
    The next step is to get a valid IP Address from the Router. When the Mac "wakes up" it self-assigns an Address like 169.254.xxx.yyy and stops there. To force it to Broadcast a request for a Router to assign it an Address in the same range as all the other active IP Addresses, you need to force some Internet Activity. 

Assuming that since you posted on the OS 9 forum, you are indeed using OS 9, this whole scenario can be monitored using the OS 9 TCP/IP Control Panel.

Open the TCP/IP Control Panel and check to make sure that the built-in Ethernet port is selected and that it is configured to get an Address using DHCP. All other fields can be left blank. You MUST close the Control Panel and save changes before anything will take effect.


    Then force some Internet Activity, by opening a browser window and entering a URL, or setting the Network Time, or checking Software Update.

 Then re-open the TCP/IP Control Panel and see what IP Address has been assigned.
    

case1) you have an IP Address in the range of all other IP Addresses on your local Network, differing only in the last digits. You are good to go.


    case2) you have a "self-assigned" Ethernet Address in the range 169.254.xxx.yyy. You have not been able to talk to the Router, so you should suspect cabling problems or port problems.


    case3) you have Address 0.0.0.0. You have not caused any Internet activity or your software is messed up.

Remember that you must close the Control Panel for any changes to take effect.

  • Keep getting "You are not connected to the Internet"

    Hi, been scouring the discussion pages for an answer & so far nothing suggested has worked for me...
    I have a MacBook running OS X 10.6.8 and all of a sudden I can't get Internet from my BT HomeHub2. It's worked fine for the best part of 2 years, woke up this morning and although AirPort is connected I get the "Safari can't connect to "www.******.co.uk because your computer isn't connected to the Internet." whenever I try to load any website.
    From other discussions I've tried the following to no avail...
    Restart HomeHub & MacBook
    Remove AirPort from Network preferences & re-add
    Delete 'SystemPreferences' folder from Finder/Macintosh HD/Library/Preferences & re-start
    Perform a System Update for the entire MacBook --- can't do as no Internet connection!!
    I know the actual Internet 'supply' from BT is working fine as I'm currently writing this on my iPad2, connected to the HomeHub and can view pages in Safari (my iPhone 4S & partner's iPhone 4 have no issue either)
    If its any help, on my Network setting page, where AirPort says connected & a green light, it says I'm connected to my BTHomeHub2-**** with an IP address 192.***.*.**

    1. Power cycle your wireless router and modem.
    2. Renew your DHCP lease (for that matter make sure configure using IPV4 is set to DHCP).  This is found in system preferences, network, advanced. 
    3. Create a test location.  Instead of automatic, choose edit location.  Create a test location, then apply.
    4. Try your computer out on a different network (mcdonalds, starbucks, or an apple retail store).  If you computer connects through airport there, you know your computer is fine and the issue is with your ISP or your router.
    btw what type of router do you have?  and what type of encryption do you have on it?  a lot of old 3rd party routers with WEP encryption do not like to work with apple computers.

  • I just upgraded to Snow Leopard. Why do I get "you are not connected to the internet" when I hit software updates?

    I am trying to upgrade the OS from 10.6.3 and, following Apple's instructions, I hit Software Update and get the message "Software Update can't check for updates because of a network problem. Software Update can’t connect to the update server. Make sure you’re connected to the Internet, and then try again." I am connected, so what is the problem?

    For a starting place restart your router and modem with the mac asleep.
    Also maybe sone help here:
    http://support.apple.com/kb/HT1714?viewlocale=en_US
    http://support.apple.com/kb/PH6731
    http://support.apple.com/kb/PH11270

  • I have a laptop that connects to the internet, but only has IE installed and message comes up "cannot display the webpage etc..." so I want to download firefox to install on my other computer and see if this lets me access the net. Any advice appreciated

    Can I do this using a memory stick? If so, how?

    Troubleshoot Internet Connection Problems at Microsoft.com
    * http://windows.microsoft.com/en-us/windows-vista/Troubleshoot-Internet-connection-problems
    You can also check the following:
    * Your modem and/or router are both on and are not indicating errors. The problem may be with your Internet Service Provider (ISP). Contact your ISP for more information.
    * If you are using a wireless connection, that you are using the correct access point.
    * Your Domain Name System (DNS) server translates web addresses (URLs) into IP addresses and is usually provided by your ISP. If the DNS server is overloaded, you may be unable to view some or all websites. For example, if http://74.125.53.99 or http://74.125.159.105 work but http://www.google.com doesn't, you may have a DNS problem. You can use an alternative service such as OpenDNS (http://www.opendns.com/) or Google Public DNS (http://code.google.com/speed/public-dns/).
    * Whether your Internet security software (including firewalls, antivirus programs, anti-spyware programs, and more) is blocking connections to the Internet. For instructions on how to configure some programs, see the Firewalls article (https://support.mozilla.com/en-US/kb/Firewalls).
    Check and tell if its working.

Maybe you are looking for

  • Poor reception on Treo Pro

    My wife's Treo Pro gets terrible reception in places where the reception on my Palm Pre is fine. Is there anything she can do to improve reception and stop dropping calls? What is the latest firmware/software that she should be on? Post relates to: P

  • Problems using a variable with a tag of a webapp

    I have a webapp where I've built a field in the database for the item is active or not, depending if my client chooses if it's free or not. The name of the tag that I want to use as a variable is { tag_estado } and has two values: Gratis Pago When in

  • ITunes disappears when i turn off computer-help please

    I have always used itunes just fine, but recently I mapped 2 itunes on 2 different computers to my itune library on my nas and they work fine but whenever I turn a computer off and then back on i try to open itunes but it says the folder containing i

  • My i tunes turns off when i try to download an app

    Hi i just got an iphone and im pritty new to all this . i got i tunes on my pc and conect my iphone to the pc but when ever i sincronize or down load an app i get an error message and i tunes shuts down . can some one help me ?

  • Creating functions for movie-clips(serious problem)

    Hello, This is I think my third thread on these forums and in my previous threads I had always got some help.Well, now I have another serious problem, can you help me? I am unable to create a function that can control movie clips. Let me explain:- I