Can no longer import mp4 (XDCAM) footage into CS4

Hopefully somebody will be able to help me with this!
I am trying to import some Sony EX1 (mp4) footage into Premiere CS4, but am getting the following error message:
“file import failure: Error message – the importer reported a generic error”
I have done this process on many occasions over the last year or so and experienced no problems whatsover.
But for some reason I am no longer able to import the mp4 files...or even access these file types in historic projects!
I have checked the footage in the Sony clip browser in it seems fine, and plays fine when opened with a VLC player, so am a bit stumped to what the problem could be.
(For info, I am using a PC with 8gb RAM and a Quadro CX. I did have After Effects installed a month ago back and switched to VISTA. All Adobe updates have been installed, and I have sufficient memory)
Thanks in advance for any pointers or assistance

Of course using Premiere CS3 I have the problem of the audio constantly cutting out on the XDCAM MP4 files, so I really could do with a solution to this problem in CS4 asap - can anyone else help?
It is definitely a new problem for me, which almost certainly revolves around the impoter process. It did not affect my editing until 2-3 months ago but suddenly now renders CS4 Premiere more or less useless, on both on my laptop and my main PC.
It is possible that the problem only affects projects where one of the XDCAM files is very long and/or was originally saved across two separate cards at the time of recording. In which case it may not be a new problem, simply one I had not encountered before because I'd notg used any such long files.

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