Can no longer import QT files with alpha channel

I have been using these client supplied QT with alpha channel files just fine for weeks, then all of a sudden, after a crash the other day, I was unable to open sequences with these files and exoprt them, the exporter would just freeze. the clips played in the timeline, but VERY sluggish.
On the reccomendation of a few posts around here, I removed the clips from the project, and now I cannot import them back in, I get a "the importer reported a generic error" message. I am able to open in QT pro and export to a new file that will import to PPro, but I lose the alpha channel.
As always, I'm up against a deadline and any help would be greatly appreciated.
I have installed QT 7.07, no help.
I'm on a windows 7 machine running CS master collection 5.0, Quad core AMD with 8 gig RAM.
These files worked fine just days ago!!!!
BTW, I just switched over to Premiere a few months ago and to honest I can't understand how anyone would stick with this buggy software, as a professional I've never used anything this bad before.

Welcome to the forum.
Try these. Attempt to re-import after each one:
Clean the media cache database via Edit | Preferences | Media
If step 2 doesn't work, then find all the .qtindex, .mpgindex, .cfa and .pek files associated with the media that's supposed to be in your project and delete them. Then clean the media cache database again.
Launch Pr and while it's launching, hold down the Alt + Shift keys until the Welcome screen appears. Alt resets your preferences and Shift resets the plug-in cache.
To address the other issues you say you've been having with Pr, you should start a different thread (or threads). Coming from other editors, there may be a difference in the way Pr does things that produce unexpected results that may be seen as bugs. More serious issues, such as crashes, can often be caused by 3rd-party hardware like AJA, Matrox or BlackMagic and the associated drivers. Outdated or incorrect drivers for audio and video cards can also cause problems. I recommend that you start troubleshooting those areas first.
Other issues may have workarounds. If you have serious, reproducible problems that have no workaround, then please file bug reports here:
Adobe - Feature Request/Bug Report Form
-Jeff

Similar Messages

Sudden problem with importing tiff files with alpha channel (CS5)

OK this is driving me nuts. For years I have been importing image files that have an alpha channel into FCP as.tiff files. I use Photoshop files only when I want to use the layers as they are too cumbersome otherwise). I have recent upgraded Photoshop, etc. to CS5 and now FCP won't import them anymore. I get a message saying: "File error: 1 file(s) recognized, 0 access denied, 1 unknown"
I am not doing anything different and tiff files created in just the same way in an earlier version of Photoshop import and work just fine. Is this a CS5 bug? Does anyone know of a work around. I want to keep using tiff files as they seem to work best for me with alpha channel work (and I don't see why I need to reinvent the wheel).
Thanks
A

I've had a similar issue recently. Same TIFF files downloaded from the same server, different FCP project, new error. I either see"File error: 1 file(s) recognized, 0 access denied, 1 unknown" or I get the even stranger, "Unrecognized file type."
I can open them in PS and save them again as TIF, same results. I know these are not CMYK files but even if resave the TIF as RGB, I get the same results, they are not recognized by FCP.
But if I open them in PS and save them as PNG with alpha, they improt fine.
I have no idea what's going on.
bogiesan
Message was edited by: David Bogie Chq-1

I can no longer import raw files from my Panasonic Lumix LX5 into Aperture 3.3.2 - raw files from my other Canon cameras are fine. Am still running Lion - NOT Mountain Lion. Tried all available software updates - no joy. Any ideas please?

I can no longer import raw files from my Panasonic Lumix LX5 into Aperture 3.3.2 - raw files from my other Canon cameras are fine. Am still running Lion (10.7.4) - NOT Mountain Lion. Tried all available software updates - all up to date apparently but still no joy. OS X Lion shows the LX5 as a supported file format. I dont want to have to upgrade to Mountain Lion just to see if this solves the problem. Any ideas please.

Since when did this happen? Directly after you upgraded to Aperture 3.3.2?
If it happened directly after the upgrade the problem may be, that the raw support for your camera got lost. For some posters it helped to register the raw support again, see this post by Alan Roseman:
Aperture 3 preview of raw file greenish
If this does not help, you may need to reinstall Lion to bring back the raw support.
But if the problem occured independent of a new installation, ypu may have a problem with your camera or the card you are using. Have you tried to use a different card or to reformat the card in the camera?

Hi, I have a version of CS4 on my Mac. I can not longer open Raw files with it from my Canon 5D. I never had problems with it in the past. What can I do?

Hi, I have a version of CS4 on my Mac. I can not longer open Raw files with it from my Canon 5D. I never had problems with it in the past. What can I do?

is that the eos 5d?
if so, you only need cr 3.3 or greater. what version do you have in your cs4? (help>about plugins>camera raw)
if you need to update it, http://www.adobe.com/downloads/updates/

Automator or Applescript using png files with alpha channel

I have hundred of png files with alpha channel.
I want to suppress alpha channel.
How can i do it using Automator or Applescript ?
Thank you very much.

You can use the free command line image processing tool ImageMagick in your Applescripts or Automator workflows, as well as from a Terminal shell.
You can download ImageMagick from http://www.imagemagick.org, but Cactuslab has simplified installation by putting together an installer package. It’s available at http://cactuslab.com/imagemagick/. Download the package and double-click on it. Follow the instructions to install. It will install ImageMagick into /opt/ImageMagick and add it to your $PATH by creating a file in /etc/paths.d/. Restart your computer for the changes to take effect.
The two ImageMagick commands we’re concerned with are “convert” and “mogrify”. Convert is more efficient for multiple and piped operations on the same image file, and mogrify is more efficient for batch processing. Generally speaking, convert will output a file separate from the input file. Unless a path is specified, mogrify will overwrite the input file with the output file. An important distinction.
You can perform various operations on the alpha channel using arguments after either the convert or mogrify command. Two of the available arguments are:
-alpha off - Disables the image's transparency channel. Does not delete or change the existing data, just turns off the use of that data.
-alpha remove - Composite the image over the background color.
Also of use are the -flatten and -background options:
-flatten - overlay all the image layers into a final image and may be used to underlay an opaque color to remove transparency from an image.
-background - sets the background color.
Start off using the convert command with a single image to see the effect and adjust to your liking. Once you’ve achieved the desired outcome, then use the mogrify command to batch process the chosen images.
Before getting into how to use Automator or Applescript in your workflow, use Terminal and the command line to see the effect on a single image. Copy one image to your ~/Desktop. In Terminal change the directory to ~/Desktop by typing the following command and pressing the Enter key:
cd ~/Desktop
Then choose the option you are looking for, -alpha remove for instance, type the following command and press the Enter key:
convert input-photo.png -alpha remove output-photo.png
You can check the alpha channel (transparency) and background in the Preview app, go View > Show Image Background from the menu bar.
Once you’re ready to batch proces, place all the photos you want to convert with the same command into one folder. Copy the folder to your ~/Desktop. Let’s assume you’ve labeled the folder “InPhotos”. It’s prudent to manipulate copies in case something goes amiss. In that event you can copy the folder with the originals again and start over. Create a new empty folder on your ~/Desktop and call it “OutPhotos”. Let’s also assume your home directory is called “Me”. The following command will process the photos from the InPhotos folder and put them in the OutPhotos folder:
mogrify -alpha remove -path /Users/me/Desktop/OutPhotos/ /Users/me/Desktop/InPhotos/*png
According to Apple Technical Note TN2065:
"when you use just a command name instead of a complete path, the shell uses a list of directories (known as your PATH) to try and find the complete path to the command. For security and portability reasons, do shell script ignores the configuration files that an interactive shell would read"
So, you need to use the full path to to ImageMagick commands, unlike in the shell where you can just use the command name.
To batch process using Automator, use the “Run Shell Script” action (note: retain the single space at the beginning of the last line):
/opt/ImageMagick/bin/mogrify \
-alpha remove \
-path /Users/Me/Desktop/OutPhotos/ \
/Users/Me/Desktop/InPhotos/*png
To batch process using Script Editor (Applescript), use the “do shell script” command:
do shell script "/opt/ImageMagick/bin/mogrify -alpha remove -path /Users/pd/Desktop/OutPhotos/ /Users/pd/Desktop/InPhotos/*png"
Further info on ImageMagick:
http://www.imagemagick.org/script/command-line-options.php#alpha
http://www.imagemagick.org/Usage/masking/#remove
http://www.imagemagick.org/index.php
http://www.imagemagick.org/script/command-line-tools.php
http://www.imagemagick.org/script/command-line-options.php
Examples:
The original PNG image:
-alpha off:
-alpha remove:
-background black -flatten:
-background blue -flatten:
-channel alpha -evaluate Divide 2:
-channel alpha -evaluate Divide 2 -background black -flatten:

Layered Photoshop files with alpha channels

I wondered if anyone had a work around for the problem of layered PSD files with alpha channels not previewing properly in Aperture 3.1.1. I know it's been an issue in previous versions of Aperture but I thought Apple would have sorted this by now, or am I asking too much?

I tested a file last night as follows:
Sent file via 'Edit with Photoshop CS5' (as PSD 8-bit, sRGB color space) > changed background to normal layer > created circular selection around subject and inverted to remove most of image leaving transparent area (about 70% of image) > saved file > closed Photoshop > file updated in Aperture with black filling in the transparent area.
Resent the PSD back to Photoshop (which opened correctly with transparent area) > created two new layers and sent one to background > filled new background layer with White and left top new layer transparent > saved again and closed Photoshop > file updated in Aperture with white showing in transparent areas (no black).
AFAIK, this is how it is designed to work.
My only other suggestion would be for you to create a new empty library (press Option while launching Aperture > Create New..) and then import one RAW or JPEG file and test.
Note - you can reset Photoshop by holding down 'Command + Option + Shift' immediately after launching Photoshop and clicking 'Yes', then set the 'Maximize Compatibility...' to 'Always' again. Doing this prior to sending the file from new library would probably be best.
Apologies in advance if you have already tried this and for outlining procedures that you are already familiar with (just not sure what level Photoshop user you are).

Flash Player for FLV files with alpha channel encoded

My goal is to play the the transparent background flash video on the bottom right hand corner similar to the video on this website : http://www.dropshipblueprint.com/
I already have the FLV file with alpha channel encoded. I was made to understand I will need a special flash player that can read alpha channel in the flv file to make the background transparent? Is this correct? If yes, then how to accomplish this or where do I get that player, maybe opensourece player? If the player is not a solution then how do I accomplish my end objective taking into consideration I have the FLV file with the alpha channel encoded. Thanks for your help. Sam

Sam,
Welcome to the forum.
Where do you need to play this "sprite" (the name for such a Flash video)?
If you need to add that to a Video, then there could be a few challenges in PrE.
If you need to add it to a Web site, then Flash Player (free from Adobe) should be able to display that.
Can you please give us just a bit more info, on how you wish to use the sprite?
Good luck,
Hunt

Why can't I see the Finder thumbnails for .mov files with alpha channels?

Ever since I upgraded to Mavericks I haven't been able to see the thumbnail for or preview using spacebar any .MOV clips that contain alpha channels in Finder. PSDs and PNGs with alpha channels are fine, and I can still see their thumbnails and previews, it's just .MOV clips with alpha. Here are a couple screenshots:
Most of these clips are using a PNG codec, but I converted on to the Animation codec and tested it in After Effects to make sure it kept the alpha channel and it did, but the same thumbnail error persists.
Any idea why this might be or how to fix it?
27" iMac late 2012
1TB Fusion
NVIDIA GeForce GTX 680MX 2048 MB
16GB RAM
OS X Mavericks
Thanks.

ok, have copied the photos again from the memory card and hey presto, it all works fine. So in summary...for RW2 files from GF1 camera, I have no thumbnail images, couldn't view in Preview, and neither Quickview nor Coverview were working. Ran the bit of code provided at "https://discussions.apple.com/message/18369759#18369759" (thanks to Snoop Dogg) and then recopied the photos onto my Mac (only required for photos copied since upgrading to Lion, everything from before the upgrade is fine anyway).
Hope others find this helpful.

Mov files with Alpha channel

I do alot of video with transparent (Alpha Channel) backgrounds. I have always converted my avi files to flv files for the web without any issue. Now I am being asked to put my video onto iPads, iPhones etc. They won't accept flv files & I read that I can use QuickTime mov files to create an alpha channel. I have tried several ways to install a mov file (with Alpha) using dreamweaver onto an existing webpage but it always ads a black background with the video. I have tried the wmode - transparent option but doesn't do anything. I know the mov file I am using does have the alpha channel attached because I can bring it back into my rendering program and see it fine.
Any help is greatly appreciated.

What is up!
Based on my tests, it appears that the Mavericks embedded QT structure no longer considers many of the legacy compression formats to be supported under Mavericks. These formats were, by default, turned off under Lion and Mountain Lion which may indicate that Apple intends to drop even passive native support sometime in the future. Files containing Animation or PNG compressed data are no longer QL compatible and now force automatic QT X v10.3 conversion as mentioned above. Even worse, it appears other commonly used fomats like DV/DV in DV and AIC/PCM in MOV are also being relegated to this group. Luckily, DV/PCM in MOV, HDV/PCM in MOV, and ProRes422/PCM in MOV, along with all of my H.264/AAC/AC3/Chapter M4V distribution/iTunes managed files remain fully compatible with both QL and QT X v10.3 under Maverisks. This last is significant for me since many files containing AC3 as the primary audio stream are no longer QL/QT X v10.3 compatible with certain file extensions and/or container types which now appear to be checked in specific situations. Unfortunatly, what we've seen and learned thus far seems to be just the "tip of the iceberge."

.mov files with alpha channels won't import on Adobe Premiere Pro CC

Just FYI, Apple:
This issue with Quicktime not seeing .mov files in Finder (or I should say, not playing them) is a HUGE problem for anyone who edits video.
If you export a file as .mov in After Effects, and have any transparency (RGB+Alpha channels), there is no way to import them into current projects. None.
PLEASE fix this, as I quite enjoy my job, and don't feel like losing it because my client doesn't understand why they can't have lower thirds in their video I'm contracted to do (and subsequently fires me and finds someone on a Windows rig).
Thanks.

What is up!
Based on my tests, it appears that the Mavericks embedded QT structure no longer considers many of the legacy compression formats to be supported under Mavericks. These formats were, by default, turned off under Lion and Mountain Lion which may indicate that Apple intends to drop even passive native support sometime in the future. Files containing Animation or PNG compressed data are no longer QL compatible and now force automatic QT X v10.3 conversion as mentioned above. Even worse, it appears other commonly used fomats like DV/DV in DV and AIC/PCM in MOV are also being relegated to this group. Luckily, DV/PCM in MOV, HDV/PCM in MOV, and ProRes422/PCM in MOV, along with all of my H.264/AAC/AC3/Chapter M4V distribution/iTunes managed files remain fully compatible with both QL and QT X v10.3 under Maverisks. This last is significant for me since many files containing AC3 as the primary audio stream are no longer QL/QT X v10.3 compatible with certain file extensions and/or container types which now appear to be checked in specific situations. Unfortunatly, what we've seen and learned thus far seems to be just the "tip of the iceberge."

Can no longer import Word files into InDesign

Hello,
For many months I have been importing Word files into InDesign CS3 (Mac OSX 10.4.11) with no trouble, but I started having a problem yesterday.
When importing a 17-page Word file with 16 footnotes, I got none of the text and only the footnote numbers. This is what I get in InDesign:
12345678910111213141516
(Endnotes)
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
These are the things I've tried already: restarting, deleting preferences, changing the import options, using CS2, importing someone else's Word file, importing a Word file that I imported successfully a couple of months ago. None of this works.
It has been suggested that I save the Word file as rtf, but since I have 200 files to import and I'm using Word's character styles for italics, bold, small caps, etc., I'd rather try to fix this problem.
Can someone help?
Thanks,
Tina

I am using indesign CS2 and i'm trying to import a Word document into a new chapter for a book i'm laying out. it's about 30 pages, but there are at least 80 foot notes. i'm able to get about 1/2 of the document with the footnotes to flow correctly, then EVERYTHING disappears. the only way i've been able to get the remaining text to appear is by adding characters to the text. i'll hit "vvvvvvvvvvvv" a bunch of times and "magically" a little chunk of text and it's footnotes appears. then the ole disappearing act happens. so i do it again. i'm able to get all the text to appear finally, but when i delete the "vvvvvvvvvv" from the places i inserted them, the text disappears again. i have no idea why this is happening or how to fix it. any ideas?
thanks so much,
travis

Can Premiere Pro Import mov files with Dolby E?

Hello,
I'm trying to import mov file containing Dolby E audio. The import operation failed.
Is there a solution to that ?
I just need to playback with the audio in pass through mode, to export in sdi signal as AES data.
Thanks for your help.

Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
Report back with the codec details of your file, use the programs below... A screen
shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/
For Mac http://mediainspector.massanti.com/

A movie file with Alpha channel works in Color??

I have files exported from Motion which contain Alpha channel.
What I like to do is to correct color of the files in Color 1.5.
When I import them into a sequence with two tracks in FCP, it appears correctly with the alpha channel.
But once I send it to Color, the files in the top layer (V2) doesn't show the bottom layer (V1).
It means the transparent parts will be all black.
I know ProRes 4444 supports alpha channel and I think the files are ProRes 4444 since they work correctly in Motion and FCP.
I read all the related threads here but no luck so far...I'd appreciate your help!

Shake. OR... Apple "SHAME".
http://en.wikipedia.org/wiki/Shake_(software)
You might still be able to find it in University bookstores seriously marked down. It is a fantastic product. However, Apple seems to feel that its VFX market is best served by pillaging the Shake code and reinserting a dumbed-down version into FCP and Motion. They are wrong.
The app is still very much in use, very much appreciated.. very recently for completion of "District 9" -- http://www.fxguide.com/fxpodcast.html
You can do things like pull in your graded ProRes plus the original with alpha and copy the 4th channel into a new QT, so that the new version does what the codec should be doing.
jPo
jPo

Tiff files with Alpha Channels do not display or print correctly...

I have Tiff files that have been edited in Photoshop that do not display correctly. As far as I can tell this is caused by the existence of Alpha channels in the channels panel in PS. When the files are imported to Aperture, they only display information from either the alpha channel or a layer using that alpha channel as a mask.
If this is true, what are people doing about it. This cant be acceptable???
Are there any work arounds and is apple addressing this problem?
Can anyone else confirm this?
I am using Aperture 1.1.2, OS 10.4.7 and PS CS. on a Dual 2GHz Power PC G5 with 4.5 GB RAM
Please note, these are NOT .psd files. I have read and am aware of some psd compatibility issues, and have checked the maximize compatibility in PS.
-Sol

Thank you for your response, I am trying to figure out what to do differently when we re-create the PDF so we don't have font issues when we combine. I don't want to keep recreating the problem, I am looking for a solution. Why does this happen? What settings do I tell other to apply on their Acrobat? Is the a font issue in Adobe? I found this on a Google search on the internet and can't seem to get it to work on XI PRO.
Embedding fonts into Acrobat 9 through Distiller:
Launch Acrobat.
Choose Advanced > Print Production > Acrobat Distiller.
Select Standard in Default settings.
Go to Settings and select Edit Adobe PDF Settings.
Select Fonts and in the font source window select the fonts you want to Add.
Click Save As and then OK.

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Can no longer import QT files with alpha channel

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