Can no longer print or scan wirelessly

Good afternoon!
I am having a problem that I am having a difficult time solving. Up until last week, my Macbook Pro w/ OSX 10.10 my computer would print wirelessly to my printer with no problem. As of about one week ago, the computer no longer will print to the printer.
Here's what I've done so far...
1) The ink cartridges were low, so I changed them thinking that might be the culprit. No fix.
2) Updated the driver and firmware. No fix.
3) Deleted the printer and added it back again. No fix.
4) Reboot everything. No fix.
5) Repair Disk Permissions and delete/add the printer back again. No fix.
What more should I do? The printer works because I can print from my iPad to the printer with no problem whatsoever. I'm just baffled why it no longer can receive information from the Macbook.
Please help!!!
~Frustrated and Confused user in Atlanta

Hi @srdecarlo , and welcome to the HP Forums!
I understand you're having issues with your wireless connectivity. I would like to help!
I would recommend powering down your computer, and selecting the setup icon on the printer. In the setup menu, select network, and select restore factory defaults.
Once the defaults are restored, Disconnect the power cord from the printer and the power outlet, and unplug the power to your wireless router. After 60 seconds, plug the router back in and let it broadcast.
Once it's broadcasting, power on the printer and run the Wireless Setup Wizard in the network menu.
Once the printer is reconnected to the network, power on the computer and readd the printer.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Similar Messages

Updating to Mavericks Samsung Scx-4200 can no longer print and scan.

In the Apple's driver list my Samsung Scx-4200 doesn't appear any more.
Are there any other compatible drivers to make my printer working?

Hi,
just found a solution! It seems that there is a compatible driver afterall...
Go to this link (it's an official Samsung dutch site) and scroll down to where it says "Stuurprogramma" and download the Scan Driver which is for Mac OS 10.9 (61.44MB) http://www.samsung.com/nl/support/model/SCX-4623FN/SEE
If your Mac doesn't extract the zip automatically then extract it manually. Go into the extracted folder and launch "Installer OS X.app". Note that the Mac OS Gatekeeper might not let you open that file as it might treat it as malware etc (which is weird because the driver came from official Samsung site...). In that case just right-click on the file, then hold down ctrl and click on Open. That should do it. From this point on everything else is straightforward as in a casual installer. Note that you should quit any other open applications before installing scanner drivers!
Now the installer contains several different components (printer driver, scan driver, scan thru software and ica driver). I installed all of these components! Also note that the installer will ask you to restart your computer after it has installed just the first or second component, but don't restart it at this moment. Keep installing until you have installed everything you can (until there is no more installer icons in the dock) and after that you should restart your Mac.
When the Mac has restarted, connect your SCX-4200 to your Mac via usb and go into Applications folder and navigate to Samsung --> Scan & Fax Manager.app. Launch it and you should see your SCX-4200 listed in there which should let you use it as scanner...
Hope this helps.

HT4623 I can no longer print to my wireless printer after update

Prior to updating the ios, my ipad printed fine using an app from epson. Now it can no longer find the printer. What happened?

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430http://support.apple.com/kb/ht1430
 Cheers, Tom

Can no longer print over my wireless network

We haven't changed our drivers for a month or so, but suddenly we can't print over our home network any more.
We have a Canon MP500 connected by USB to an Intel iMac, which acts as a print server (as long as it's awake). Usually it's quite happy to print over our network from either our MacBook or MacBook Pro.
What's happening now is that it says it's printing but then doesn't. There is no explicit error message. It says 'print job accepted - printing'.

Thanks. It turns out the problem is indeed some kind of conflict between the driver of the MP500 and CD-LabelPrint, a Canon program which it uses to print discs.
What was happening was that when I tried to print over the network onto a DVD the blockage occurred, with everything just hanging. Connecting directly by USB did the job, but the queue on the iMac (to which the printer is connected by USB) remained blocked. I had previously tried deleting and re-adding the printer on the MBP which had sent the job, but now I've done the same on the iMac and that's worked.
What a hassle - so much for Canon's driver update :roll:

I can no longer print PDF files that were scanned with the very same MX479 on Windows XP, SP3

I can no longer print PDF files that were scanned with the very same MX479 All-in-One.
I have an (obsolete) Windows XP, SP3 computer. Obviously, no updates from Microsoft
have occurred that might have impacted my Canon Pixma MX479.
When I attempt to send 1 or more pages from a PDF file to the printer, I don't even get the
Canon PIXMA popup that would allow me to cancel the print job.
Yet the Print Queue icon appears in the lower right corner of my monitor.
If I view the Print Queue, the print queue shows "spooling" and does nothing more.
If I attempt to CANCEL the print job in the Print Queue, it simply changes to "deleting -
spooling".
I cannot cancel the print job that shows NOT RESPONDING via Task Manager, either.
In fact, the only way the Print Queue icon disappears is if I totally reboot my computer!
"Luckily", I can still print e-mails, Word documents, and even my downloaded PDF of my
bank statement.
So, I was thinking that it was *only* PIXMA'S OWN SCANNED PDFS that could not be
printed ON THE SAME PIXMA 479.
However, I have since realized that I also cannot print USPS Signature Proof of Delivery
PDFs that I received from USPS via e-mail.
So why can I print *some* PDF files, but not *all* PDF files, like I previously could do?
THESE SCANS ARE OF LEGAL DOCUMENTS, SO I WILL LIKELY HAVE TO E-MAIL
THE REQUISITE, PREVIOUSLY SCANNED PDFS TO FEDEX TO PAY FOR *THEM*
TO PRINT THEM.
NOTE: I *have* tried turning the PIXMA off, unplugging it, rebooting the computer, plugging
the PIXM in and restarting the PIXMA - still no ability to print PIXMA-scanned PDFs.
And, I find it very strange that e-mails, Word documents, and some other PDFs print with
no problem "around" "NOT RESPONDING" PIXMA print jobs.
I have owned Canon printers for years, including the MX420, and the MX340.

There may be some security issues related to the USPS PDFs.
http://www.certified-mail-envelopes.com/signatures-usps-certified-mail-return-receipt-requested
I can't help with the scan/print problem. You seem to have done everything I would try.
I don't know if maybe using a registry cleaner would help.
John Hoffman
Conway, NH
1D Mark IV, Rebel T5i, Pixma PRO-100, MX472

I can no longer print using wifi. I have to connect a USB cable to print. Setup and pref show that I should be able to print wireless but I keep getting printer not found msg when trying.

I can no longer print via wifi. I could at one time but now I have to connect to printer with USB. All settings appear correct in printer and macbook. Sys pref shows printer with green light next to idle. Sending a print prompt results in "searching for printer, printer not found, ensure printer is turned on". I have reinstalled printer in my print list and reinstalled printer software on macbook. Kodak 5250 AiO printer shows it's configured for and on wifi channel. I go online with laptop using wireless but cannot print. Help!

If you know the IP address of the printer, then you can check if there is a working path between the Mac and printer. This can be done using Network Utility or a web browser.
If you open Network Utility and select the Ping tab, you can enter the IP address of the Kodak and then press the Ping button. If there is a working connection then you should get a reply to each packet sent.
With the web browser, many devices have a built-in web server so you can type the IP address of the printer into the browser and if there is a working connection then you will open the printers web page.
So, are you able to confirm you have a working connection between the Mac and printer?

I can no longer print wirelessly

My wireless network was recently changed and I can no longer print wirelessly from any of my devices. I have tried to change the info by connecting the printer to my MacBook Pro but I am stuck. Pleas help a confused housewife!

Hi,
If your wireless network was changed, you'll need to make sure that the printer and all your devices are still connected to the network. On your devices, you'll need to go to the wireless network icons and re-enter your password - the same for the printer.
For wireless printing to be enabled, both the printer and devices need to be connected to the same wireless network.
"Although I work for HP, I'm speaking for myself and not on behalf of HP"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

Scanning in Mavericks? I can no longer use the scanning function in my HP Officejet 4500. HP says to go through Preview, Image Capture, or Print/Scan in System Prefs. Still doesn't work. Any ideas/similar experiences?

Scanning in Mavericks? I can no longer use the scanning function in my HP Officejet 4500.
HP says to go through Preview, Image Capture, or Print/Scan in System Prefs.
Still doesn't work. Any ideas/similar experiences?

Sure it is, yet it's called HP LaserJet Professional M1210nf MFP Series *
Today, I followed your other advice, and deleted the printer, deleted the /Library/Printer/hp folder, downloaded the entire set of driver, re-installed the printer twice, once with the driver, once with Bonjour.
The Bonjour Printer has the scan option active, but it is doesn't work (refer to above.), it is called M1217nfw
The Apple Driver Printer doesn't show the scan option at all, it is called M1217nf (as on the http://support.apple.com/kb/HT3669#HP list.) This model number doesn't exist, as far as I can tell.
Still, everything works perfectly in Snow Leopard, for a MF printer that has been manufactured years after Snow Leopard was released.
Why going up in software version means going backwards in compatiblity for brand new product is really the question that puzzles me here.

I can no longer print to the 3 Canon printers on my local area network. The print dialog box states that the print file is accepted and the job is printing, but the files never print. Everything worked when the computer and printers were initially set up.

I can no longer print to the 3 Canon printers on my local area network. The print dialog box states that the print file is accepted and the job is printing, but the files never print. Everything worked when the computer and printers were initially set up.

There may be some security issues related to the USPS PDFs.
http://www.certified-mail-envelopes.com/signatures-usps-certified-mail-return-receipt-requested
I can't help with the scan/print problem. You seem to have done everything I would try.
I don't know if maybe using a registry cleaner would help.
John Hoffman
Conway, NH
1D Mark IV, Rebel T5i, Pixma PRO-100, MX472

My iMac can no longer print to HP 6700 since OS 10.9

My iMac can no longer print to my HP 6700 printer. This happened after I installed OS 10.9 The rest of my family has PCs and they have no trouble printing at all, so I don't think the printer is the problem. My husband keeps saying get drivers from HP. The HP website has no listing for OS 10.9. I just purchased this printer a few months ago. Is there anything I can do to get it working again?

Hi btysmom
I would like to help. I have spoke with several customers who have upgraded to Mavericks and required information for printing and or scanning. Here is a link to the HP Forums I have posted some information I think will help.
http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Problems-scanning-with- HP-printer-and-Mavericks/m-p/3049707/highlight/true#M72643
Hope this helps,
I work in behalf of HP.

Can no longer print to Canon printer connected to Airport Extreme

My Canon MP830 is connected to my Airport Extreme. Bonjour on my Windows 7 Acer laptop sees and installs the printer. I have been printing to the MP830 successfully from wired and wireless computers on my network this way for around a year. Today, I can no longer print to the MP830 unless I connect it directly to a USB port on my Acer. Bonjour can still see and install the MP830 when it's connected to the Airport Extreme, but I can't print to the MP830.
Any ideas?

Sounds a bit like a problem being discussed in this thread:
http://discussions.apple.com/thread.jspa?threadID=2651093&tstart=0
I suspect some kind of update is at fault. Like you, my printer/base station setup had been working fine until recently.

Can no longer print from iPad

I have an HO Photosmart B210a wireless printer. I can no longer print from my iPad like I used to do.

Hi there vikkigirl;
Ok what application were you using yo print from the ipad?
Another inportant thing what recent changes have make to your configuration?
Have you add any devices to your network?
What devices did you update around the time the printer stop communicating with the ipad?
Anwer this question and I will do my best to help you,
RobertoR
▼
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

I can no longer print. I'm using eprint from my hp photosmart 5514.

I'm using wireless printing from my hp photosmart 5514. I can no longer print now for some reason. What can i do?

I want to make sure I understand your issue. Is the issue printing from your computer? Or is it sending ePrint jobs to your printers email address? What type of error message do you get when you try to print?

HP Device Not Found Error when trying to print or scan wireless- HP Officejet Pro L7590

Have had HP Officejet Pro L7590 All-In-One Printer for years. Always worked fine and I had no issues printing via wireless connection. Several months ago.. Possibly after a Windows 8 update. From Windows 8 to Windows 8.1 I have not been able to use the printers wireless feature. When I try to print or scan it shows the printer as offline. Also get an error message that tells me "HP Imaging device is not found". I can still print when connected to USB. Cannot scan or use features of the HP software suite. I have tried several times to correct. Reloading the software and drivers several times, but no success. I just tried again and was able to print the test page wireless, so got all excited and thought I fixed it. Then tried to print something and got the same error message I have seen in the past. I have talked to certain supports saying that it may be a firewall setting within Windows. Any other suggestions? Thanks

Hi @rfjones002,
Welcome to the HP Support Forums! I see you are not able to print or scan wirelessly to your HP Officejet L7590 and your computer running the Windows 8.1 Operating system. You get a 'Printer offline' or 'HP Imaging device not found' errors.
I would like you to start with the steps listed below:
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
Uninstall the software again - Uninstall the Printer Software Instructions
When the uninstall has completed restart the computer
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type
msiexec /unregister
and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type
msiexec /regserver
and then click OK
*Note: there is a space between the c and the /
If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayerflashplayer/downloads.html
Perform a clean boot > How to perform a clean boot in Windows
Download the following SP40669 File Download - if this does not download and or install please proceed to the next step.
Turn off the Real-Time Scanning and Firewalls; The image below is a McAfee example, if you have a different antivirus program and need help disabling Real-Time Scanning and Firewalls let me know.
- Image source
Now you can go ahead and download and install the software here >
HP Officejet Pro Full Feature Software and Driver
If you are unable to print a test page, please run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Please let me know if this was successful! I will watch for your reply.
Thank you,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

With the new updates for iTunes, I can no longer print a CD case playlist when I burn a CD. It prints in a jumbled mess. I have reinstalled, updated, run diagnostics on my NEW printer, I am out of ideas!

With the new updates for iTunes, I can no longer print a CD case playlist when I burn a CD. It prints in a jumbled mess. I have reinstalled, updated, run diagnostics on my NEW printer, I am out of ideas!

It appears to be a bug with the current build. Hopefully it will be fixed in the next release.
tt2

Can no longer print or scan wirelessly

Similar Messages

Maybe you are looking for