Can no longer send or get mail. All settings are correct. Worked fine before.

I can use a secondary account but not my primary yahoo.verizon account. Verified all settings are correct but the password was erased. After re-entering password a message says I have to verify my password by entering it at www.yahoo.com. However, I DO NOT have a Yahoo email account. It is a Verizon email account partnered with Yahoo.

OS X Mail: Troubleshooting sending and receiving email messages

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HT204380 I can't use Facetime. Checked all settings are correct.

I cant use Facetime. I see the missed calls. I can't place a call either. Confirmed settings are correct following the troubleshooting guide. My WiFi works fine (can send text /o issues). My contacts are all iPhone users.

Thanks for your reply. Since posting this I somehow managed to create an IMAP account on my phone and everything is coming through npow!!
I don't know what i did but it's working.
FYI I'm with Sky,com and a password is required. No error messages were being received.
Thanks

I have Lion on my IMac and it is hooked up to I Cloud, however, even though all settings are correct I am not getting auto sync of calendars to my I Mac from my IPHone 4S or my iPad 1. Neither am I getting Photfrom my IPhone to my I Mac?

I have Lion on my IMac and it is hooked up to I Cloud, however, even though all settings are correct I am not getting auto sync of calendars to my I Mac from my IPHone 4S or my iPad 1. Neither am I getting Photfrom my IPhone to my I Mac?
Can someone set me straight?

Check system preferences to make sure you have iCal and your photostream checkmarked to TRUE.
If you still have problems, give us more details.
Also, make sure the calendar in iCal you're using/looking at is not "On My Mac", but actually an iCloud one.

My iphone is silent since downloading IOS7. All settings are correct and the side button is on.

My iPhone is silent (ring tones and text alerts) since downloading IOS7. All settings are correct and the side button is on. HELP! Missing inportant calls.

Try hard reset.
Hold down the sleep and home button until the screen goes black. Turn the phone back on.
If that doesn't work, back up the iphone using iTunes.
Re-install the iOS by putting the iPhone into DFU (recovery mode.)
To do this,
Make sure the phone is pluged in to you computer with iTunes open.
Hold the Sleep and home button until the screen goes black, immediately release the sleep button but continue to hold the home button.
After a few seconds your iTunes should recognize your phone in DFU mode.
"iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."
At this point you should click on "Restore iPhone"
After your phone is done restoring, don't start as new iPhone. Restore from back up.
If that doesn't work, you're SOL.
Take it to Apple. Tell them they are stupid.

HOW DO I GET MY PHONE TO VIBRATE? ALL SETTINGS ARE CORRECT

my phone is not vibrating. how do i fix this? all settings are correct

Hey there kgoncalves23,
It sounds like the the vibration function of the iPhone is not working correctly.
I have some recommendations to help you out here. First, connect the iPhone to the wall charger that came with it, and reset the iPhone with this article and then test the vibration again:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If your device stops responding, you can reset it by pressing and holding both the Sleep/Wake and Home buttons for at least ten seconds, until the Apple logo appears.
If the issue persists, I would next backup your phone to iTunes and restore it. Set it up as a new device, and test the vibration again. When it works, restore your backup and verify it is still working. This article will help with that:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Thank you for using Apple Support Communities.
All the best,
Sterling

I recently downloaded lots of CD's to my itunes library. I have itunes match. None of the downloads are appearing on my ipad or iphone. All settings are correct. Anything I purchase on itunes shows up in the cloud on all the devices.

I downloaded CD's to my itunes library. I have itunes match. All my itunes purchased music is on my ipad and iphone cloud. For some reason, while the cloud appears in my library, the CD's that I downloaded (popular ones that itunes recognize) are not showing up on my ipad2 and my iphone4s. When I purchase songs from itunes directly they show up on all i devices (with the cloud icon). In my itunes library all the new downloads from CD's have the icloud icon. However, none of these downloads are showing up on my ipad and iphone as stated above. All my settings are correct. I am sure I am missing something, but not sure what....if anyone can help, I'd really appreciate it. thanks.

This might help: http://www.macworld.com/article/1146958/move_itunes_windows_mac.html.

Re: I have to reboot the Satellite U400 to ensure that all settings are correctly

I just first started my new U400.
However, after registering Windows and Toshiba Quarantee, the system (toshiba message) keeps on showing a warning/info after every time I reboot that I should reboot again to check if all settings are corectly installed.
Please help!

Hmm its a little bit strange for me.
But I assume there is a tool starting always when the notebook boots up.
Go to RUN and access use the command msconfig.
There you could check what applications start at the beginning.
Then unmark (disable) the process which could cause this message and reboot the notebook.

Can no longer send emails from Mail on iMac but CAN on MBP

Initially, when Mobile Me ended, my email was changed to work with iCloud and it worked fine for about seven months or so. Then, it started giving me an error message (on my iMac, my Macbook Pro, and my iPhone) that said it rejected my password. After a long phone call with Apple, they said that the iCloud server was having problems with certain accounts. They seemed to have fixed it and the mail started working again.
Then it stopped sending email BUT ONLY on my iMac (message says that stmp rejects my password). I have the exact same settings (and password) on my Macbook Pro and the iCloud/Mac/Me mail is received and sent without trouble. I have Snow Leopard on both computers and the same version of Mail on both computers. My Thunderbird email client receives and sends my iCloud/Mac/Me email on my iMac without a problem. Apple Mail receives and sends my other email addresses (gmail, hover) without a problem. Gmail is set to POP and Hover is set to IMAP.
What I have tried:
1) I have deleted the iCloud mail account and re-created it using instructions from Apple Support online as well as Mac users on the forums. (I am not an IT expert, but I can follow instructions.)
2) I have removed all saved iCloud/Mobile Me passwords from my keychain (both incoming and outgoing) in case there was an old one stored there.
3) I have created a new IMAP account. I have created a new Mobile Me IMAP account. I am not given the option in Snow Leopard of creating a new iCloud account -- but as I said the iCloud account (called Mobile Me IMAP) is WORKING on my Macbook Pro.
If I were having the problem with the Macbook Pro rather than the iMac, I'd just go to the Genius Bar and let them handle it. But, if I can do it without packing up and carrying my desktop, that would be preferable.
Any suggestions?

Hi Lanny,
Thank you for this. I followed it "to the letter". In fact, I tried it twice to make sure I didn't miss any steps. Both times, everything went as described until STMP. When I got to the STMP page and hit "create", it once again told me that the STMP server name and/or password were "incorrect". My iCloud mail arrives fine, but nothing can go out because the outgoing mail does not recognize my password (or at least that seems to be what is happening.) I tried to give up and set Thunderbird up as my default mail client, but iPhoto doesn't recognize it and when I want to email a photo, it opens Apple Mail. I just do not understand why it works on my MBP and not on my iMac. Nothing was changed on either computer. It simply stopped sending outgoing mail on the iMac and continues to send out on the MBP.
It's a mystery.
LR

When I take my IPAD to another country and try send an e-mail to friends around the world or the country I am I her message - server can not relay message but I can receive without any problem. What is the fix? All settings are correct I have no problems

When I move from country to country. I can not send / reply to e-mails. All account settings are the same as when I was at home where there is no problem. Receiving is also not a problem when out side my resident country, what is the answer?

The easiest fix would be to just use safari and a webmail interface.
For example, I have yahoo in my mail app. But on some internet connections it just won't work, so I use safari to get to yahoo.com and access my mail that way.
Your mail provider should have a web interface and you could use that.

I can no longer send picture e-mails from my ipod. Why?

I use to be able to send pictures from the Photos app to my e-mail. Now when I try & send them, I never get them. I also tried sending them to the Facebook mail, but again- never get them. No error message pops up on my ipod. Any suggestions?

Oh my goodness! Thank you sooo much! This worked. I can now stop sending the business e-mails from my personal account - ha ha. Since you helped me with this, maybe you can help me with one more thing. I haven't been able to attach to e-mails in this account for quite awhile now, just been using a jump drive, since a previous automatic update. I didn't obsess over it due to the fact that I could still send e-mails. Any more help you can provide is greatly appreciated!
By the way, you also put it in terms I could understand. I'm not computer illiterate, just not as up to date as I should be. Step-by-steps help alot! :D

I use Hotmail for my business e-mail account and after an automatic upgrade I can no longer send out e-mails. HELP!!

When I try to send out an e-mail, it lets me enter the recipient's name and a subject but I am unable to enter anything in the body. I have not been able to add attachments for a while now because of the last time I upgraded. As I stated, this is my business e-mail and I really need it to be working. Thanks for any help you can provide.

Oh my goodness! Thank you sooo much! This worked. I can now stop sending the business e-mails from my personal account - ha ha. Since you helped me with this, maybe you can help me with one more thing. I haven't been able to attach to e-mails in this account for quite awhile now, just been using a jump drive, since a previous automatic update. I didn't obsess over it due to the fact that I could still send e-mails. Any more help you can provide is greatly appreciated!
By the way, you also put it in terms I could understand. I'm not computer illiterate, just not as up to date as I should be. Step-by-steps help alot! :D

Can no longer send outgoing e-mail

Up until last week, I was able to send outgoing e-mail from my me.com account. Now, I can't. I read somewhere that if you were away and connected to another server and then put the computer to sleep, that could be the problem. Any advice would be greatly appreciated.

this is the server forum.. you might want to look at
http://discussions.apple.com/forum.jspa?forumID=1198
this is the .me mail forum.

HT1277 BT have confirmed all settings are correct. Contact Apple, see if they can sort it......

I cannot receive webmail from BT office 365. iMail is unable to receive emails. All my settings/preferences are correct. They were confirmed by BT! Bt operative told me to seek help from Apple! What do I do? BT set up iMail using screenshare, before you ask.

This is a user forum, and not a formal channel into Apple support. If you're looking to discuss this with Apple Support (which I'd infer was what BT had intended), then you'll want to contact Apple support directly, either by phone, email, or the Genius Bar at an Apple store.
You have written that you cannot receive "webmail from BT office 365", but there are few details on how that mail is being routed and received. I'm going to make some guesses here.
In general, you cannot receive web mail directly - assuming that this BT office 365 is a typical web mail system - as there needs to be a mail server involved somewhere. I can't determine from what you've posted and what I see on the network if the mail server you're referencing might be the same server as is used by "BT office 365", or if it could be a different server. If it's a different server, then there are other places that mail can be dropped.
Based on what I see on the net, this BT office 365 web mail package appears to be the Microosoft Office 365 package. If that's the case, then Microsoft has troubleshooting information available, and also has information on determining the proper mail server settings for Apple Mail.
If the server behind the Microsoft Office 365 mail system at BT is the same mail server that you're using here (amd as I might guess), then the issues are within BT's network, or with the network connectivity from your network into the BT servers. Its also quite possible that there are firewall or other blocks operating within your local network, or in the path to the BT servers.
Connectivity can be verified -- that's something that a typical front-line support call would try and resolve - but I don't know if that testing has happened here. Basically, there would be an attempt to connect into the ports made directly, typically using either telnet to the target port, or openssl s_client connect to the target port for SSL-based connections. This to determine if the port is blocked or not.
Given that using telnet or openssl s_client are tools that you probably don't want to start out with, start with the above Microsoft documentation for the proper settings, and try the Apple Mail Connection Doctor tool (Mail.app > Window > Connection Doctor), and see what that reports.
If the error(s) or problem(s) you're encountering here are not a baseline mail configuration error (and if there's more than one mail server involved), then it's quite possible for mail from one mail server to be rejected by another.
And if you continue to have issues, contacting Apple Support directly might be helpful; you can share credentials and server-related information with them, and that can greatly speed up the troubleshooting process involved here.

HT1338 I cannot send or receive mail. The other applications work fine. What's the problem?

I cannot send or receive mail. The screen is blank and clicking the icon has to effect. The other applications work fine. Any suggestions to remedy this?

What screen is blank? Post a screenshot, please.

Incoming email will not format in html even though all settings are correct

I have Windows Vista operating system. Our IT guy recently updated my Thunderbird version to 31.5.0.5531 from a very old version. I have tried all suggestions from forums about settings for HTML viewing. At this point, I don't even get the option of reading an email in HTML. I forward a lot of messages to my coworkers, and I can't do that any more. Any help would be greatly appreciated. I would also gladly go back to an earlier version.
Thanks Cindy

You ask about HTML, but most of your settings are about remote content. Is it images that are causing grief or HTML?

Can no longer send or get mail. All settings are correct. Worked fine before.

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