Can no longer use BT home page to log into BT Yaho...

Hi Folks,
Any assistance you can give me would be much appreciated, don’t sigh please … can’t login to BY Yahoo Mail from the BT home page.
I thought I had been lucky as everything had been working fine for us, until today.  I and my family can login to our email accounts no problem with MS Outlook, but we do have a number of PC’s/Laptops that don’t have an email client on them hence trying to login via the BT home page.
All running Windows 7, various IE versions from 8 to 10, and the same thing happens.
We get to the email login page, type in our email address, we type in our password, click the login button or “return” on the keyboard and nothing happens.  Well not quite nothing, the typed in email address and password areas are cleared and then nothing else happens.
This happens for all of the primary and secondary emails that we have.  Exactly the same, the boxes get cleared and nothing happens.  Worked fine before today.
I did renew my contract this week and the order was “processed” today, could be a coincidence ?
Anyway, any pointers ?  After spending over an hour this week being passed backwards and forwards between sales and the “retention team” getting a deal on my renewal of my contract I really can’t be bothered with a few hours with India.
Thanks in advance
PS, just noticed the log in page has changed, it now has a “stay logged in” button !
Solved!
Go to Solution.

ryan_e1994 wrote:
I'm new here so I hope I'm OK to add to this thread instead of starting a new one.
I have been having exactly the same problem. I was able to access my emails on my iPhone and by using Microsoft Outlook, but whenever I tried to log in to my emails by using the "emails" link on the top of the page, the username and password that I entered was deleted. I repeatedly tried and still nothing.
I have followed the advice on here and have managed to log into my emails at last! However, I still have a problem: I am now accessing my emails through Yahoo US and can't find a way to revert to BT Mail. While it is no major problem as it is still the same email address and all my emails are still there etc, I would prefer to go back to BT Mail.
Can anyone help me to do this?
Thank you
Welcome to these friendly helpful forums ryan_e1994!
That sounds exactly like the problem I experienced. See my post at the top of the page
https://community.bt.com/t5/Other-Broadband-Queries/Web-mail-broken-this-evening/m-p/1163564#M78991
That might help. Clicking that Continue button seems to me to have been the crucial action to take.

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