Can no longer use mail or calendar after OS update!

Question

Hello,
After recently updating my iPod touch to OS 3.1.2 I am no longer able to use my school/work email or calendar. I get an error message that says: "Policy Requirement: The account '[email address]' requires encryption which is not supported on this iPod."
This was never a problem before I updated the OS. I have restarted, restored etc. all multiple times and still to no avail. I can't seem to get back to the previous OS, either! This is a major problem for me because the calendar was one of the main things I used my iPod for... I don't even have a single song on it! Any suggestions or help are greatly appreciated...

Answer 1

Hi Sara
Straight answer is that Apple ‘messed’ up the security on the iTouch version you have such the software OS spoofed security settings back to your Exchange server so it thought the device was actually encrypted when actually the device was incapable. When Apple issued the update you applied, it changed that and the OS no longer fooled the Exchange server, meaning the server refuses to sync, unless your mail admin removes the device encryption policy on the server (Very unlikely if like me you work for a large corporate!). At this point Apple also launched the new 3G iTouch for both 32GB and 64GB, these (just like the iPhone 3GS) do physically support device encryption so are the only versions which will allow you to do what you managed to do by error on your device before. As you’d expect there was quite a lot of up roar on the internet as they overnight killed email for all older iTouch and more importantly all iPhone and iPhone 3G users.
In my case, my 32GB 2G iTouch was only 2 months old when this update came out and broke my Mail and Calendar sync. Having discovered this was Apple's issue, i.e. claiming they supported something when they didn't really! (And because this was a specific feature I'd had asked during the sales process when buying the iTouch in the Apple store), I managed to take it back for a swap as it no longer did what they said it would (also benefited from upgrading to the 64GB version i.e. paid the price diff as the 64BG launched at almost the same price as the 32GB was 2 months prior... very annoying and again, something I specifically asked the sales guy to confirm if a newer device was coming as I’d wait!). Anyway.. my suggestion to you depending on how old it is... go tell them this feature is specifically why you brought the iTouch in the first place... and now they 'Apple' broke that specific feature.. it’s no longer fit for purpose... Worked for me... (Eventually – being quite loud and insistent in store !)
As a result - my faith in Apple - fully Restored!
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