Can no longer view printer utilities

Purchased the above printer when had problems with previous model not working with Windows 8.  Was working just fine until I had some power outage issues and starting having problems.  unintalled all of the software and then re-installed from the CD that came with the printer and I noticed that I could no longer click on the printer icon and access things like ink levels; printer head cleaner and alignment.  Unintalled software again and downloaded software and drivers from your website and still unable to access the above mentioned utilities.  The only way I know my printer ink levels are low is when the pictures and text coming out incorrect colors.  I have been through your diagnostics multiple times and it doesn't see an issue which I think is very strange considering part of the software functionality is missing.  It is becoming extremely aggrevating.

Hi,
What happens when you open the HP Officejet 4620 software?
Do you see any specific response or may not seeing any response at all?
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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