Can no longer view video in Premiere Pro CC 2014

I am running a Mac 10.8.5.
Video files (various formats:mp4, mov, avi, wmv) only play the audio portion of the video when brought into the source monitor or the program monitor. Videos can be made into sequences and exported, but even they don't show video within Premiere -- only hear the audio.
I have uninstalled Premiere and reinstalled without saving Preferences. Same result.
Fortunately I have Premiere Adobe Premiere Pro CC (NOT the 2014version) still installed and I have been able to use that one.
Is this a bug? a system incompatibility? software conflict?
Thanks

Hi Anne,
Regarding the "audio only" in Source and Program Monitor
What kind of files are these?
Did you copy the entire folder from the Camera's SD card to your Media Drive?
Did you ingest the files in Premiere Pro via the Media Browser or File > Import?
Are your tracks patched to audio and video correctly in the Timeline?
Regarding the crashing
Have you tried adding clips to a brand new project?
Have you tried trashing preference files?
If none of these things work, please contact our support agents here (ask for the "video queue"): Contact Customer Care
Thanks,
Kevin

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