Can not access itunes help
Whenever I click on the Itunes Help, all I get is a blank screen and the Itunes logo.
This happened before and after the update. What should I do?
I also recently updated my Iphone to ios 6, And Some of my artwork is missing from my iphone. They r there on my Itunes but don't sync. Can you help me?
Similar Messages
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I can not access Itunes Store from my computer.
When I run the diagnostic tool for network connectivity, my network connects but I get a Red light that says "SECURE LINK TO THE ITUNES STORE FAILED".
Can anyone help me on this problem?ITunes won't connect all I get is the "accessing iTunes store......". With the bar scrolling but no connection.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
I tried downloading iTunes to my computer. It gives me an error where it says can not find iTunes Helper. I uninstalled all iTunes, restarted my computer, and then tried again. I keep getting the same error everyime. What can I do?
Apple Application Support was not found. Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again. Error 2 (Windows error 2).
Many thanks. That issue will be causing the iTuneshelper error message too.
With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR suitable for your PC (there's a 32-bit Windows version and a 64-bit Windows version). If the following link takes you to the WinRAR home page rather than the WinRAR downloads page, click the Downloads header in the box at the left of the WinRAR home page to see the trial version downloads:
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you? If so, see if iTunes will launch without the error now.
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
Can not access itunes, receive runtime error
can not access itunes, receive a runtime error box
Hi there,
Earlier iTunes (and supporting applications) need to be completely uninstalled before you can install the new version. Here's the complete Apple info on this: http://support.apple.com/kb/HT1923
Mobile device application will most likely fail to uninstall, so you would need to visit its location(s) and manually delete the files THEN folder(s). The location of the folders is documented in this link from Apple. -
Can not access itunes store reads error 4002 -error in itunes store
CAN NOT ACESS ITUNES STORE. GET THE FOLLOWING MESSAGE. ERROR 4002- ERROR IN ITUNES STORE PLEASE TRY AGAIN LATER
Hey Caretaker,
I'd take a look at the following article that goes over the basic troubleshooting for being unable to access the iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Hope that helps,
David -
I can't access iTunes Store or my downloads in my own iTunes acct.
Afaid to uninstall in case I lose all my music..should I? and then reinstall?I can't access iTunes Store or my downloads in my own iTunes acct.
Afaid to uninstall in case I lose all my music..should I? and then reinstall? -
windows explorer stops working when i try to access Itunes store from PC..windows 8.1...itunes is updated to lates version for 64 bit
Hi, mikev_01.
Thank you for visiting Apple Support Communities.
Issues connecting to the iTunes Store can be due to multiple causes and not always a simple fix. I would recommend going through each of the steps in the attached articles below. Be sure to test the results after processing each step.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/ts4123
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
Cheers,
Jason H. -
This morning when I went to access my iTunes library I got a message that "Original Files can not be found" and would I like to locate them and others. Of course I clicked "yes" but that did not solve the problem. Why did this happen over night and what is the easiest way for me to retrive 10,000 songs. This is not a good thing!!!
Hi wcb82,
If you keep getting these messages, you may need to delete the subscription to that calendar. You may find the following article useful:
Cal 5.x: Delete a calendar or reminder list
http://support.apple.com/kb/PH4720
Regards,
- Brenden -
Please Help
I also recently updated my Iphone to ios 6, And Some of my artwork is missing from my iphone. They r there on my Itunes but don't sync. Can you help me?
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I Can Not Access iTunes & AppStores from My Iphone 5
Dear Gent's,
Am unable to connect to itunes & Appstore since 1 month, i tired to contact apple but unfortunatley they keeps on forwarding the email and the issue from one supporter to another one.
My ID is working well, i can access the Store from laptop, i can download and push through cable connection and sync but i cann't access the itunes from the device it self.
I tried many methods i read about it, but it didn't work, i restore my iphone and set it as new iphone , and also it's not working.
I want to know if the problem is from the software or from the decive it self to return it back to the supplier.
Any quick reply is appriciated.
RegardsI also recently updated my Iphone to ios 6, And Some of my artwork is missing from my iphone. They r there on my Itunes but don't sync. Can you help me?
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After downloading iTunes 7.4.1 - Can not access iTunes Music Store
After downloading iTunes 7.4.1, I am unable to access the iTunes Music Store. When I try to open the store, an error message appears saying _*iTunes could not connect to the iTunes Store. An unknown error has occured (-3212) Make sure your connection is active and try again.*_
Please help, if you know of anything I might be able to do, please let me know! =)did you ever get help? I have been working with the Itunes store for nearly two weeks and haven't gotten my movies yet...
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Can not access itunes store..was always able to until a few days ago
I am using windows XP and since I downloaded the latest version of itunes I am not able to access the itunes store. I have tried to turn off the pop up blocker, add itunes to my exception list in my firewall and several other fixes listed on other sites...all to no avail. I even removed itunes completely from my computer and reinstalled it but nothing works. Any thoughts???
If you are still having these type of problems after trying the winsock reset and are running any kind of net monitoring software like Bsecure, Net Nanny, AVG Family Safety, Safe Eyes, Covenant Eyes, Norton Online Security etc... I would suggest that you try uninstalling said software and reinstalling iTunes 10.5 to see if that corrects the issue.
Refer to article TS4123. Follow the step to identify which software in your system is the culprit and uninstall it.
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
Last Modified: November 28, 2011
Article: TS4123
Symptoms
You may notice the following symptoms after installing iTunes 10.5 for Windows:
iTunes is slow to respond
Windows is slow to respond
iTunes stops responding when backing up or syncing with an iPhone, iPad, or iPod touch.
Some processes installed by iTunes are using up a lot of resources in the Windows Task Manager.
iTunes Store looks empty and white as shown below:
Products Affected
iTunes Store, iTunes 10 for Windows
Resolution
Look for modifications to Windows by:
Running MSINFO32 by choosing either Start > Run, or using the search box to search for
Once it is open, expand Components and then expand Network.
Click Protocol. The first value should look like this:
However, if you find a value that is more like this, it indicates that there's an LSP (Layered Service Provider) monitoring your computer:
"<LSP Info>" is variable and may specifically mention a software suite, or appear to be a meaningless acronym
Scroll through the list on the right and look for any LSPs that have been installed by third-party software. By default, the Windows OS will have 10 values:
MSAFD Tcpip [TCP/IP]
MSAFD Tcpip [UDP/IP]
RSVP UDP Service Provider
RSVP TCP Service Provider
MSAFD NetBIOS [\Device\NetBT_Tcpip...
The value above repeated 5 times with additional variables at the end
Note:811259.Once you've identified the third-party LSPs, determine which software placed them there. Here is a partial list of LSPs you might run into and the software that may have placed it there:
Product or Manufacturer
LSP Name
Bigfoot Networks
BfLLR over [MSAFD Tcpip [TCP/IPv6]]
ByteMobile, Inc.
BMI over [MSAFD Tcpip [TCP/IP]]
Covenant Eyes
Covenant Eyes Monitoring over [MSAFD Tcpip [TCP/IP]]
PC Tools / Spyware Doctor
PCTOOLS over [MSAFD Tcpip [TCP/IP]]
SafeEyes
Internet Content Filter over [MSAFD Tcpip [TCP/IP]]
SpeedBit Video Accelerator
SBLSP over [MSAFD Tcpip [TCP/IP]]
VMWare
VMCI sockets DGRAM
Once you've identified the third-party software that installed the LSP, you can remove that software. If the software is your security software, see iTunes: Troubleshooting security software issues for additional information.
Note:locate vendor information
Reset the WinSock key
If you are unable to identify the software that installed the LSP, you are unable to remove this software because it performs an important function for you, or you've removed this software and the issue persists, you may wish to reset the WinSock key.
To do so, please do the following in an administrator user:
Windows Vista and Windows 7:
Windows XP:Enter the following command:
netsh winsock reset
Restart the computer and test the issue.
Note: If the issue returns, third-party software may be reinserting the LSP. -
Computer crashed can not access itunes
Our computer recently crashed and our itunes is not able to be accessed. How can we transfer the music from our ipods to a new computer?
1) authorize iTunes on the new machine for your iTunes store account(s)
2) connect your device and right-click or control-click it in the iTunes Source list, then choose transfer purchases from the shortcut menu that appears.
3) sync the device
iTunes will wipe the iPod but, since you transferred your purchases in the previous step, your content will be in your library and you can re-populate the iPod with it.
above works for iTunes store purchases. for everything else (e.g. CD rips), check out this post by Zevoneer. -
IPhone user, Can Not Access iTunes Store, Using Windows 7
Dear Sir
I used to access the iTune Store from my computer everyday. But since a couple of weeks I started receiving the following (Connecting to the iTune Store) message after clicking on the Store link in iTunes.
http://i50.tinypic.com/1glc8.jpg
It just stays there loading forever.
But I can access the store normally using my iPhone and using other laptops over the same network.
What can the reason be? I am using the latest versions of iTunes and iPhone on Windows 7.
I have tried the iTunes built-in connectivity test and it passed all the tests, I have tried re-installing iTunes, And I have also checked support article (TS1470) and I already have the mentioned options enabled.
Thanks.With that one, try launching iTunes. Go "Edit > Preferences" and select the "Parental control" tab.
Is "Disable iTunes Store" checked? If so, try unchecking that and clicking OK.
Can you get through to the Store now? -
Can not access Itunes Store.
I've never had a problem before, but I have been unable to connect the last few days. I have tried the Troubleshooting tips. When I try to connect it says that my network connection was refused. Any help? Thanks.
Hi thasubliminal,
Try disabling windows firewall and any antivirus software you have (Norton, in particular, have been known to interfere with access to the itunes store), as well as any scanning software like a malware scanner. Then try it.
If it DOES work, you need to configure your settings on these programs so that they could run and allow you store access.
Hope this helps!
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