Can not access itunes, receive runtime error

can not access itunes, receive a runtime error box

Hi there,
Earlier iTunes (and supporting applications) need to be completely uninstalled before you can install the new version. Here's the complete Apple info on this: http://support.apple.com/kb/HT1923
Mobile device application will most likely fail to uninstall, so you would need to visit its location(s) and manually delete the files THEN folder(s). The location of the folders is documented in this link from Apple.

Similar Messages

Can not access itunes store reads error 4002 -error in itunes store

CAN NOT ACESS ITUNES STORE. GET THE FOLLOWING MESSAGE. ERROR 4002- ERROR IN ITUNES STORE PLEASE TRY AGAIN LATER

Hey Caretaker,
I'd take a look at the following article that goes over the basic troubleshooting for being unable to access the iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Hope that helps,
David

Can't access itunes store. no error message but store won't open at all. any ideas? thanks

can't access itunes store. no error message but store won't open at all. any ideas? thanks

i been trying to purchase music and get into my itunes account but error -1202 won't allow me to get into my account or purchase music. I spoken with the so called experts at apple and they've been putting me through the ringer with their suggestions that don't work. i've been purchasing music all before with no problems why all of a sudden this problem? Can someone please tell what to do or give any suggestions as to why this is occuring.

I can not access Itunes Store from my computer. When I run the dianostic I get a red light that says "Secure Link to the Itunes Store Failed".

I can not access Itunes Store from my computer.
When I run the diagnostic tool for network connectivity, my network connects but I get a Red light that says "SECURE LINK TO THE ITUNES STORE FAILED".
Can anyone help me on this problem?

ITunes won't connect all I get is the "accessing iTunes store......". With the bar scrolling but no connection.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

TS1967 since updating or running a clean utility...I don't know which...I can not access iTunes Store or my iTunes media...what should I do?

I can't access iTunes Store or my downloads in my own iTunes acct.
Afaid to uninstall in case I lose all my music..should I? and then reinstall?

I can't access iTunes Store or my downloads in my own iTunes acct.
Afaid to uninstall in case I lose all my music..should I? and then reinstall?

I can not watch itunes festival an error ocurred

i can not acces itunes festival gime me error

Same here. There are several comments in the AppStore regarding this problem
I have just sent a mail to [email protected]:
in case you have not noticed yet … the iPad app "iTunes Festival London 2013" version 4.3 is NOT compatible with iOS7.
While I could enjoy the shows with iOS 6.1.3 without any problem - after updating to iOS 7 and updating to 4.3 of the Festival-app … whenever I click a video the screen collapses downwards and turns black.
In case you find the bug it would be great, if you added some extra days for watching the missed / recorded shows.
May be somebody is listening

Windows 8.1..can not access Itunes store...always tells me "explorer has encountere an error and stopped working"

windows explorer stops working when i try to access Itunes store from PC..windows 8.1...itunes is updated to lates version for 64 bit

Hi, mikev_01.
Thank you for visiting Apple Support Communities.
Issues connecting to the iTunes Store can be due to multiple causes and not always a simple fix. I would recommend going through each of the steps in the attached articles below. Be sure to test the results after processing each step.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/ts4123
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
Cheers,
Jason H.

Can not install ituns beacause of error 1639

i can't install itunes beacause of error1639
ERRORINVALID_COMMAND LINE
please tell me how to solve.
windows XP professional
thank you.
Windows XP Pro no

Are you installing from a CD or from the internet?

I can not access iTunes due to 0x80092013 error

I have tried everything to get rid of this error... Including having the geek squad take a look at it. Their last resort recommendation was to reinstall Windows 7. Apple support has sent me information, but nothing has worked. The advisor I spoke with yesterday told me this was a window configuration issue and I needed to call Microsoft. Has anyone else had this error and been able to get past it? I did try loading a previous version (back to 11.0.0.2). That got rid of the error, but it became unresponsive once it tried to connect to iTunes store.

Home Screen in iTunes... do you mean the store?
if so, help you with this problem, this article may
http://support.apple.com/kb/TS1368

Can not access itunes store from my mac os

Just lately I cannot access the itunes store-- have been using it for years-- it just remains a blank screen

Hello there, trittie.
It sounds like you are having issues connecting to the iTunes Store and getting a blank page. The following Knowledge Base article offers up some great steps for verifying connectivity:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Troubleshoot issues on a Mac
If you haven't been able to connect to the iTunes Store, a software conflict or your Internet service provider (ISP) may be blocking your access.
Update iTunes and Safari to the latest version.
If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. Follow these steps to configure your firewall.
You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Learn how to use Keychain First Aid to resolve any issues with your keychain.
If you're receiving a specific error message, follow these steps.
If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
Additionally, this article provides some additional recomendations if the issue persists:
iTunes: Advanced iTunes Store troubleshooting
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

After downloading iTunes 7.4.1 - Can not access iTunes Music Store

After downloading iTunes 7.4.1, I am unable to access the iTunes Music Store. When I try to open the store, an error message appears saying _*iTunes could not connect to the iTunes Store. An unknown error has occured (-3212) Make sure your connection is active and try again.*_
Please help, if you know of anything I might be able to do, please let me know! =)

did you ever get help? I have been working with the Itunes store for nearly two weeks and haven't gotten my movies yet...

IPhone user, Can Not Access iTunes Store, Using Windows 7

Dear Sir
I used to access the iTune Store from my computer everyday. But since a couple of weeks I started receiving the following (Connecting to the iTune Store) message after clicking on the Store link in iTunes.
http://i50.tinypic.com/1glc8.jpg
It just stays there loading forever.
But I can access the store normally using my iPhone and using other laptops over the same network.
What can the reason be? I am using the latest versions of iTunes and iPhone on Windows 7.
I have tried the iTunes built-in connectivity test and it passed all the tests, I have tried re-installing iTunes, And I have also checked support article (TS1470) and I already have the mentioned options enabled.
Thanks.

With that one, try launching iTunes. Go "Edit > Preferences" and select the "Parental control" tab.
Is "Disable iTunes Store" checked? If so, try unchecking that and clicking OK.
Can you get through to the Store now?

Can not access itunes store..was always able to until a few days ago

I am using windows XP and since I downloaded the latest version of itunes I am not able to access the itunes store. I have tried to turn off the pop up blocker, add itunes to my exception list in my firewall and several other fixes listed on other sites...all to no avail. I even removed itunes completely from my computer and reinstalled it but nothing works. Any thoughts???

If you are still having these type of problems after trying the winsock reset and are running any kind of net monitoring software like Bsecure, Net Nanny, AVG Family Safety, Safe Eyes, Covenant Eyes, Norton Online Security etc... I would suggest that you try uninstalling said software and reinstalling iTunes 10.5 to see if that corrects the issue.
Refer to article TS4123. Follow the step to identify which software in your system is the culprit and uninstall it.
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
Last Modified: November 28, 2011
Article: TS4123
Symptoms
You may notice the following symptoms after installing iTunes 10.5 for Windows:
iTunes is slow to respond
Windows is slow to respond
iTunes stops responding when backing up or syncing with an iPhone, iPad, or iPod touch.
Some processes installed by iTunes are using up a lot of resources in the Windows Task Manager.
iTunes Store looks empty and white as shown below:
Products Affected
iTunes Store, iTunes 10 for Windows
Resolution
Look for modifications to Windows by:
Running MSINFO32 by choosing either Start > Run, or using the search box to search for
Once it is open, expand Components and then expand Network.
Click Protocol. The first value should look like this:
However, if you find a value that is more like this, it indicates that there's an LSP (Layered Service Provider) monitoring your computer:
"<LSP Info>" is variable and may specifically mention a software suite, or appear to be a meaningless acronym
Scroll through the list on the right and look for any LSPs that have been installed by third-party software. By default, the Windows OS will have 10 values:
MSAFD Tcpip [TCP/IP]
MSAFD Tcpip [UDP/IP]
RSVP UDP Service Provider
RSVP TCP Service Provider
MSAFD NetBIOS [\Device\NetBT_Tcpip...
The value above repeated 5 times with additional variables at the end
Note:811259.Once you've identified the third-party LSPs, determine which software placed them there. Here is a partial list of LSPs you might run into and the software that may have placed it there:
Product or Manufacturer
LSP Name
Bigfoot Networks
BfLLR over [MSAFD Tcpip [TCP/IPv6]]
ByteMobile, Inc.
BMI over [MSAFD Tcpip [TCP/IP]]
Covenant Eyes
Covenant Eyes Monitoring over [MSAFD Tcpip [TCP/IP]]
PC Tools / Spyware Doctor
PCTOOLS over [MSAFD Tcpip [TCP/IP]]
SafeEyes
Internet Content Filter over [MSAFD Tcpip [TCP/IP]]
SpeedBit Video Accelerator
SBLSP over [MSAFD Tcpip [TCP/IP]]
VMWare
VMCI sockets DGRAM
Once you've identified the third-party software that installed the LSP, you can remove that software. If the software is your security software, see iTunes: Troubleshooting security software issues for additional information.
Note:locate vendor information
Reset the WinSock key
If you are unable to identify the software that installed the LSP, you are unable to remove this software because it performs an important function for you, or you've removed this software and the issue persists, you may wish to reset the WinSock key.
To do so, please do the following in an administrator user:
Windows Vista and Windows 7:
Windows XP:Enter the following command:
netsh winsock reset
Restart the computer and test the issue.
Note: If the issue returns, third-party software may be reinserting the LSP.

Computer crashed can not access itunes

Our computer recently crashed and our itunes is not able to be accessed. How can we transfer the music from our ipods to a new computer?

1) authorize iTunes on the new machine for your iTunes store account(s)
2) connect your device and right-click or control-click it in the iTunes Source list, then choose transfer purchases from the shortcut menu that appears.
3) sync the device
iTunes will wipe the iPod but, since you transferred your purchases in the previous step, your content will be in your library and you can re-populate the iPod with it.
above works for iTunes store purchases. for everything else (e.g. CD rips), check out this post by Zevoneer.

I Can Not Access iTunes & AppStores from My Iphone 5

Dear Gent's,
Am unable to connect to itunes & Appstore since 1 month, i tired to contact apple but unfortunatley they keeps on forwarding the email and the issue from one supporter to another one.
My ID is working well, i can access the Store from laptop, i can download and push through cable connection and sync but i cann't access the itunes from the device it self.
I tried many methods i read about it, but it didn't work, i restore my iphone and set it as new iphone , and also it's not working.
I want to know if the problem is from the software or from the decive it self to return it back to the supplier.
Any quick reply is appriciated.
Regards

I also recently updated my Iphone to ios 6, And Some of my artwork is missing from my iphone. They r there on my Itunes but don't sync. Can you help me?

Can not access itunes, receive runtime error

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