Can not access itunes store from my mac os

Just lately I cannot access the itunes store-- have been using it for years-- it just remains a blank screen

Hello there, trittie.
It sounds like you are having issues connecting to the iTunes Store and getting a blank page.  The following Knowledge Base article offers up some great steps for verifying connectivity:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Troubleshoot issues on a Mac
If you haven't been able to connect to the iTunes Store, a software conflict or your Internet service provider (ISP) may be blocking your access.
Update iTunes and Safari to the latest version.
If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. Follow these steps to configure your firewall.
You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Learn how to use Keychain First Aid to resolve any issues with your keychain.
If you're receiving a specific error message, follow these steps.
If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
Additionally, this article provides some additional recomendations if the issue persists:
iTunes: Advanced iTunes Store troubleshooting
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Similar Messages

  • I can not access Itunes Store from my computer. When I run the dianostic I get a red light that says "Secure Link to the Itunes Store Failed".

    I can not access Itunes Store from my computer.
    When I run the diagnostic tool for network connectivity, my network connects but I get a Red light that says "SECURE LINK TO THE ITUNES STORE FAILED".
    Can anyone help me on this problem?

    ITunes won't connect all I get is the "accessing iTunes store......". With the bar scrolling but no connection.
    With those symptoms, I'd try the following document:
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    I don't know the answer to the first part (why you can't get to iTunes through Tiger), but regarding the second part, deauthorizing will not cause you to lose any information.  While deauthorized, you won't be able to access some information, but it won't be erased or removed.

  • HT1689 I Live In Egypt, and Can not access Itunes Store from my Iphone or my Ipad, i get the message "can not connect to Itunes store", but i can access my app Store. Can someone help me pls.

    Please Help

    I also recently updated my Iphone to ios 6, And Some of my artwork is missing from my iphone. They r there on my Itunes but don't sync. Can you help me?

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    I've tried everything but can't access iTunes store from my ipad. Apple ID is fine and logged in to iTunes on pc. Still no luck. Anyone any other alternatives? Thx.

    You may think you are connected to the internet, but maybe not. Click on Safari and see if it connects.
    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
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    Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
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    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • Regards, since I upgrade to IOS 7 I can not open Itune Store from my Iphone 5. which is the way to solve this problem?

    Regards, since I upgrade to IOS 7 I can not open Itune Store from my Iphone 5.
    which is the way to solve this problem?

    You've tried logging out of your account by tapping on your id in Settings > iTunes & App Store and logging back in, and/or tried a soft-reset of the phone ?

  • I can't access itunes store from my ipod touch

    I can't access itunes store from my ipod touch

    Vague.
    What have you tried?
    What happens?
    Error message?
    Any info?

  • I can't access ITunes stores from my computer

    Dear all,
    I can't access ITunes stores at all. Running Diagnosis, after unistalling and reinstalling ITunes, I keep on getting the same message..."Secure Internet Link to ITunes Store failed". I do not know how to get this right. Could anyone please assist me, I would really appreciate it.
    Many thanks and,
    Regards
    Jose

    Hello Johnnay123456,
    Thanks for the question. When encountering iTunes Store connectivity issues, the following resources provide the best solutions:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Troubleshoot issues on a Mac
    If you haven't been able to connect to the iTunes Store, a software conflict or your Internet service provider (ISP) may be blocking your access.
    - Update iTunes and Safari to the latest version.
    - If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. Follow these steps to configure your firewall.
    - You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Learn how to use Keychain First Aid to resolve any issues with your keychain.
    - If you're receiving a specific error message, follow these steps.
    - If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
    If the above does not resolve your issue, see the advanced steps in this article:
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Thanks,
    Matt M.

  • Windows 8.1..can not access Itunes store...always tells me "explorer has encountere an error and stopped working"

    windows explorer stops working when i try to access Itunes store from PC..windows 8.1...itunes is updated to lates version for 64 bit

    Hi, mikev_01. 
    Thank you for visiting Apple Support Communities.
    Issues connecting to the iTunes Store can be due to multiple causes and not always a simple fix.  I would recommend going through each of the steps in the attached articles below.  Be sure to test the results after processing each step.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Apple software on Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/ts4123
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/ts3297
    Cheers,
    Jason H.

  • I can't access Itunes Store from my computer (windows 7) - Itunes 11.1

    I always get the same error message: Itunes Store is temporally unavailable. Try again later.
    I've tried ALL "troubleshoot issues in Windows" from apple support, but I still can't access Itunes Store on Itunes 11.1.

    Vague.
    What have you tried?
    What happens?
    Error message?
    Any info?

  • Can not open apple store from my mac

    can not open apple store from my mac

    Restart your computer.   If that does not work download and apply the combo updater ... Mac OS X 10.6.8 Update Combo v1.1
    It won't matter if you have previously downloaded this update but the action itself has a curative effect for many settings that have gone awry.

  • Can not access itunes store reads error 4002 -error in itunes store

    CAN NOT ACESS ITUNES STORE. GET THE FOLLOWING MESSAGE.  ERROR 4002- ERROR IN ITUNES STORE PLEASE TRY AGAIN LATER

    Hey Caretaker,
    I'd take a look at the following article that goes over the basic troubleshooting for being unable to access the iTunes Store:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Hope that helps,
    David

  • TS1967 since updating or running a clean utility...I don't know which...I can not access iTunes Store or my iTunes media...what should I do?

    I can't access iTunes Store or my downloads in my own iTunes acct.
    Afaid to uninstall in case I lose all my music..should I? and then reinstall?

    I can't access iTunes Store or my downloads in my own iTunes acct.
    Afaid to uninstall in case I lose all my music..should I? and then reinstall?

  • Can't access iTunes stores from my laptop

    I am not able to access the iTunes Store from my laptop (Mac). It's not related to the internet connection because everything else is working fine. It's been like this for a couple months now I'm just finally trying to fix it. Suggestions?

    Hello Johnnay123456,
    Thanks for the question. When encountering iTunes Store connectivity issues, the following resources provide the best solutions:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Troubleshoot issues on a Mac
    If you haven't been able to connect to the iTunes Store, a software conflict or your Internet service provider (ISP) may be blocking your access.
    - Update iTunes and Safari to the latest version.
    - If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. Follow these steps to configure your firewall.
    - You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Learn how to use Keychain First Aid to resolve any issues with your keychain.
    - If you're receiving a specific error message, follow these steps.
    - If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
    If the above does not resolve your issue, see the advanced steps in this article:
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Thanks,
    Matt M.

  • I Can Not Access iTunes & AppStores from My Iphone 5

    Dear Gent's,
    Am unable to connect to itunes & Appstore since 1 month, i tired to contact apple but unfortunatley they keeps on forwarding the email and the issue from one supporter to another one.
    My ID is working well, i can access the Store from laptop, i can download and push through cable connection and sync but i cann't access the itunes from the device it self.
    I tried many methods i read about it, but it didn't work, i restore my iphone and set it as new iphone , and also it's not working.
    I want to know if the problem is from the software or from the decive it self to return it back to the supplier.
    Any quick reply is appriciated.
    Regards

    I also recently updated my Iphone to ios 6, And Some of my artwork is missing from my iphone. They r there on my Itunes but don't sync. Can you help me?

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